I have completed the first step of Identity Verification process – "Provide a valid government-issued ID".
How can I now complete the second step – "Complete a video verification call"?
Page https://www.upwork.com/ab/identity-verification/ contains only:
"We’re reviewing your ID, which can take up to 1 business day. Learn more."
Thanks in advance.
I checked and could see that you successfully completed your verification process. Could you please let us know if you need our further assistance? Thank you.
On the Help desk I have "Please hold while I connect you with an Upwork team member." in chat.
And on previous tab I have "Timed out on waiting for agent to verify your identity".
How to pass the visual verification? I've already tried few times.
Please try clearing your cache and cookies or logging in via Firefox to complete the process. If you`re still experiencing the same problem after this, let me know here. Thank you.
I'm stuck on "Please hold while I connect you with an Upwork team member".
I tried another browser (Chrome, Firefox) and changed the device (laptop, desktop) but it's still stuck on that step.
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