Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Identity Verified badge soon required for all earning freelancers

web_mentor
Active Member
Shafiq R Member Since: Sep 23, 2020
4321 of 4,387
Okay. Thanks alot
i-aztec
Active Member
Gleb S Member Since: Dec 13, 2016
4322 of 4,387

Hi,

 

I have completed the first step of Identity Verification process – "Provide a valid government-issued ID".

How can I now complete the second step "Complete a video verification call"?

 

Page https://www.upwork.com/ab/identity-verification/ contains only:

"We’re reviewing your ID, which can take up to 1 business day. Learn more."

 

Thanks in advance.

desiriedale
Active Member
Desirie Dawn D Member Since: Oct 18, 2018
4323 of 4,387

Hi I need help with the visual verification. I cannot proceed because every time I click chat now it just redirects me to the Upwork Help page.

egaruth
Moderator
Nikola S Moderator Member Since: Jul 2, 2020
4324 of 4,387

Hi Desirie,

 

I checked and could see that you successfully completed your verification process. Could you please let us know if you need our further assistance? Thank you. 

 

~ Nikola

Untitled
dsxxx
Active Member
Serhii D Member Since: Nov 4, 2020
4325 of 4,387

Hi.

On the Help desk I have "Please hold while I connect you with an Upwork team member." in chat.

And on previous tab I have "Timed out on waiting for agent to verify your identity".

How to pass the visual verification? I've already tried few times.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
4326 of 4,387

Hi Serhii,


Please try clearing your cache and cookies or logging in via Firefox to complete the process. If you`re still experiencing the same problem after this, let me know here. Thank you.

~ Goran
Upwork
dsxxx
Active Member
Serhii D Member Since: Nov 4, 2020
4327 of 4,387

Thx. Firefox solved this issue.

khanhquocnguyen
Active Member
Khanh N Member Since: Jan 3, 2021
4328 of 4,387

I'm stuck on "Please hold while I connect you with an Upwork team member".
I tried another browser (Chrome, Firefox) and changed the device (laptop, desktop) but it's still stuck on that step.

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
4329 of 4,387

Hi Khanh,

 

One of our team members will reach out to you directly via a support ticket to assist you further with the verification.

 

Thank you.

~ Aleksandar
Upwork
basilhatef
Active Member
Basil H Member Since: Aug 6, 2020
4330 of 4,387
Hello, you must have a good internet connection and a modern cell phone in order to be able to complete the visual investigation.
TOP KUDOED MEMBERS