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Identity Verified badge soon required for all earning freelancers

Active Member
David P Member Since: Jun 28, 2019
81 of 1,165

I meant 'there', of course!

Active Member
Denise M Member Since: Jun 18, 2019
82 of 1,165

Is there any way to avoid uploading an image of our ID? I'm really not comfortable with that. 

Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
83 of 1,165

Hi Denise,

 

Thanks for reaching out to us. I'm sorry to hear that you are uncomfortable with this process. In general, Upwork has security measures in place, and teams dedicated to ensuring the security of the Upwork platform and your information. We continue to refine these systems and processes so we stay ahead of any site attacks.

 

Also, all the information you submit when verifying your identity is kept secure. Access to your information is reserved exclusively for Upwork agents who have passed strict background checks and our third-party vendor. Our system stores your ID image for 30 days with exceptions in cases of fraud.

 

Thank you.

~ Aleksandar
Untitled
Ace Contributor
Emma M Member Since: Jun 29, 2019
84 of 1,165

I'm not entirely impressed about this. Who is the third party? What is their history of being hacked? Why are our details being kept for 30 days? You should need to do no more than check a photo, you shouldn't need to keep my details on file for 30 days. How have you guaranteed the system won't be hacked? What background checks have your staff been through? How can you guarantee that they still won't sell on details? What country are these staff from that will be checking our ID's? Are you going to take responsibility if we end up dealing with identity fraud because your supposedly safe systems have been hacked?

 

In regards to the videos, are you going to make us do this during US time? So those anywhere else in the world need to do the checks at some stupid hour of the night? 

 

It seems to me that Upwork may be the ones wanting to **Edited for Community Guidelines**. First of all, you want us to pay to apply for jobs (which is a big red flag - the general consensus is that you don't pay to apply for work and if someone wants you to pay to apply for work, they are running a scam) and then you want our ID's that contain enough details for someone to steal our identities. The documents you are asking for, at least in my country, include a signature and many, many people would not be comfortable handing over these details to some unknown people or company.

 

Do Upwork employees have to have the same identity checks? Are your CEO and directors having their identities run through the same system? What about job posters? If not, why not? Why are freelancers being singled out and having their details put at risk?

Active Member
Tudor V Member Since: Jun 29, 2019
85 of 1,165

Emma M wrote:

I'm not entirely impressed about this. Who is the third party? What is their history of being hacked?

Yeah, I'd like to know that too.

 

Who's going to interview me? An Upwork employee? A 3rd party contractor/company/person? From which country?

 

Will the interview be in English?

Active Member
Denise M Member Since: Jun 18, 2019
86 of 1,165
I did the interview when I first started several years ago and that portion was really no big deal. “Yes, hello, I’m a real person.” But sending in a copy of my ID? Forget about it. Same reason I’m not sending FB my EIN to get a blue check for my business page. I don’t trust any of these big companies with info like that. It’s not necessary and can’t be reasonably guaranteed to be safe.
Active Member
Denise M Member Since: Jun 18, 2019
87 of 1,165
Thank you for articulating PRECISELY my concerns when all I could manage was essentially “duhhh...that sounds um bad or something.”
Ace Contributor
Karen B Member Since: Apr 12, 2019
88 of 1,165

These are all extremely valid points.  I especially appreciated the part about Upwork **Edited for Community Guidelines** and being charged to apply for jobs.  Well, actually I appreciate the entire post.

If Upwork wants to keep their valued freelancers -- I suggest they rethink these silly requirements.  Upwork isn't the only game in town.  

Ace Contributor
Artyom H Member Since: Feb 18, 2015
89 of 1,165

Those are valid points, Emma.

 

There is also another thing. Why do Upwork staff think/beleive that all freelancers want that 'Identity verified' badge on their page?

It could be that some people are confortable with what they already have (assuming no badge).

Why does it have to be required for all freelancers?

 

Additionally, I was intervied by an Upwork representative a year or two ago. It was a video call (if I'm not mistaken) in order to verify my identity, but that was it. I'm definitely not confortable with uploading my ID to Upwork's servers, especially when any server can be hacked/sabotaged etc. Nor do I want my ID kept on Upwork's servers for 30 days, considering that the servers are probably being backed up from time to time to ensure that if a failure of one of the servers occurs or it gets hacked the information can be easily restored. Thus, to think that our IDs are going to be removed in 30 days altogether is, I believe, at least, misleading.

 

Community Guru
Douglas Michael M Member Since: May 22, 2015
90 of 1,165

Artyom H wrote:

 

...Why do Upwork representatives think/beleive that all freelancers want that 'Identity verified' badge on their page?

It could be that some people are confortable with what they already have (assuming no badge).

Why does it have to be required for all freelancers?


On sensitive questions and unpopular diktats, Upwork representatives say what they’re told to say. As for what management thinks or believes, they have no interest whatsoever in what freelancers “want” on this question. This decision is based on Upwork’s assessment of the value of convincing its paying customers that its assets (us) are who we say we are.

 

They muddied the waters by describing their pilot as a rollout of an optional feature. It was never that. It was a test of the cost of scaling up verification to the point where it offered value to the clients. Apparently they found a sweet spot balancing calculated cost with projected benefit.

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