Update as of August 11, 2021: We're removing the Voice/Video option as we are now offering calls through Zoom for a more streamlined experience. We'll be closing this thread from further replies.
We are rolling out some improvements to the Video/Voice feature in Upwork Messages. We’ve heard your feedback about the interface not being intuitive and call quality unreliable. We are excited to share some of the steps we’re making to make those experiences better.
Overall the process involves too many steps and often results in one of the participants waiting for others in an empty call. Other participants are often not aware a call was started because they have to be in the room to see the notification and the call opens in a separate window.
Here are some screenshots of the new experience:
Initiating a call
Minimized call window.
We’re excited to be able to offer clients and freelancers a better way to connect with each other and we welcome your feedback about the new flow.
It's not clear which one is Albert Hammond - but the one with the "bonnet rouge" looks like a French revolutionary.
ETA: Well, the bonnet phrygien to be more precise, which represents the downtrodden (historically, slavery). Somebody at Upwork should do their research ... Unless, of course, this is the image it wishes to put across!
Nice to see improvements but the feature that will make it the #1 conferencing of choice is screensharing.
The very reason to use skype/hangouts/zoom etc. is that in every meeting, every interview, always basically, there is a moment that an image will say more than a thousands words.
I'm coming back here to let you know that the screen sharing option is available when doing a call through Upwork Messages. You can click on the screen sharing button as noted in the screengrab below to be able to share your screen.
Well, sometimes just a screenshare isn't enough. We need to give/gain access (mouse/keyboard control) to the other person like TemViewer / AnyDesk does, so that we/they can perform some actions on the other device - a use case would be to ask a freelancer to demonstrate that they have understood the process and can operate a private software as required. Having an access would be unavoidable in such case - a screen sharing is not enough!
And I believe this isn't possible on Upwork messaging platform either, as a webpage cannot aquire control over the device.
It's really buggy, I wish I didn't use it with my client today.
# The app crashed two times on my Mac
# The app was very slow and the camera was stuck
# I couldn't switch the Mic & Speaker from my laptop to my headset, I got null error!!
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