Improvements to Voice/Video Call Feature in Upwork Messages

[Valeria K]

Hi Wendell,

Are you referring to the initial contact with a freelancer? Once you find freelancers whom you're interested in interviewing, you can invite them to apply to your job. Please, see this help article with more information on how to do that. Please, note that only once they accept your invitation, a Message room will be created for you to continue discussing the project with them. 

[Aladdin A]

What about document exchange?

[Valeria K]

Hi Aladdin,

Upwork Messages allow you to attach files and documents if you'd like to share them with the client. Check out this help article for more information. 

[Aladdin A]

Dear Valeria

Just now I have got an interview.

Both the client and I have tried many times to make a video call on UPWORK messages page, but it has never worked.

The only possible solution was to use the ZOOM program.

Please try to solve this problem.

Thank you

[Robert O]

Hey there Valeria.

Was testing it out today but each time I clicked screen share I was getting an error message saying that it would not work. How can I fix this?

[Valeria K]

Hi Robert,

Could you please share which OS you're using? Were you using it on Upwork Desktop App or in browser? Also, do you have a screenshot of the error you were getting? I'd like to forward this issue to the team for further investigation. 

[Robert O]

I don't have a screenshot sadly and I'm on a 2017 Macbook Pro 13" running Mojave OS with Google Chrome as my browser.

The error worked like this, I would click the share screen button and it would just share a brief "this feature does not work" message. That was not the exact wording but I'm not on a call anymore so I can't check.

[Joanne Marie P]

Hi Roberto,

One of our team members will reach out and assist you directly via a support ticket. Thank you!

[Wendy C]

Can a moderator with any insight please comment as to WHY U. has managed to eliminate the ability of both providers and clients to make notes? 

More important - DOES U. INTEND TO RECTIFY THIS? If so, WHEN?

[Vladimir G]

Hi Wendy,

I just checked and see the option to take notes is available in Messages on your account. Could you please take a look at the drop-down menu after clicking the three dots icon and let me know if you see it?