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Improvements to Voice/Video Call Feature in Upwork Messages

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Active Member
Larisa Y Member Since: Jul 15, 2020
91 of 96

Hello,
I have a problem with a video call. My client wasn't able to see me. I tried to click on the Camera Icon, restarted my computer, nothing worked. Sometimes my incoming calls have no sound, and I miss it. Please help!
It is essential when you have to educate your client to talk to them directly.
Larisa

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Community Guru
Preston H Member Since: Nov 24, 2014
92 of 96

Larisa:
If you have already been hired by this client, then I suggest you just don't worry about this.

 

Use Zoom, Skype, GoToMeeting, FaceTime or anything else that you and the client feel like using.

You tried a tool that didn't work for you, and you aren't required to use that tool with actual clients. So there's really no reason for you to try to sort out issues with Upwork's built-in tool.

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Active Member
Larisa Y Member Since: Jul 15, 2020
93 of 96
Thank you>
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
94 of 96

Hi Larisa,

 

I'm sorry to hear about the trouble this caused. Please check the tips shared in this Help article in case the issues you experienced are related to permissions issue with your camera and microphone settings.


~ Bojan
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Active Member
Larisa Y Member Since: Jul 15, 2020
95 of 96
Yes, I looked. Didn’t helpSmiley Sad
Thank you.
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
96 of 96

I'm sorry to hear that, Larisa.

 

One of our team members will reach out to you directly via a support ticket to assist you with these issues. 


~ Bojan
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