I have generally found the UI to work just fine. A big need though is to enable conference calls. Of the last few interviews I've had, the client wants to be able bring in more than one person on their end.
I have a problem with a video call. My client wasn't able to see me. I tried to click on the Camera Icon, restarted my computer, nothing worked. Sometimes my incoming calls have no sound, and I miss it. Please help!
It is essential when you have to educate your client to talk to them directly.
If you have already been hired by this client, then I suggest you just don't worry about this.
Use Zoom, Skype, GoToMeeting, FaceTime or anything else that you and the client feel like using.
You tried a tool that didn't work for you, and you aren't required to use that tool with actual clients. So there's really no reason for you to try to sort out issues with Upwork's built-in tool.
I tried it several times about two years ago, as a client, and it was pretty worthless. I was invited to interview for a strategy piece, so I responded and we had a session last night. You might notice I didn't say we had a video chat.
In as few words as possible, it sucks. The audio went out repeatedly. The connection dropped randomly. My own camera, which works well with other video chat applications, looked like a scene from a Stephen King novel. The only part of the application that seemed to work properly was the disconnect button, which I used with joy.
We may not use anything but the platform to communicate with vendors or clients, and the platform is, charitably, unreliable. I'm fairly sure we're not alowed to use ESP, so what does UW suggest?
I am not new to upwork, only the call system which we have been recently forced to used. I do not see how to enlarge a shared screen to full screen. I'm using Chrome on Windows 10 if that matters. Now I'm trying to deal with the impossibly tiny screen which occupies less that 1/6th of my screen makes it impractical for the contractor to show me what is on his screen. I click on the icon in the upper left of the screen hoping I will be able to see the contractors screen at my full screen size, but it only gets ridiculously tiny. The contractor had no idea how to make the view full screen. I even shared my screen with him but he could not see how to make my view full screen although he evidentally had the capability. I understand only recently Upwork banned us from meeting on Skype or Hangouts. I hope there is a way to expand the screen sharing full screen otherwise they are asking your customers to do the impossible, particularly when immediate feedback to the provider is required for our job.