Taking communications with a freelancer or client off of Upwork before a contract is in place is against our Terms of Service.
You should be able to unblock the microphone settings. As this is a browser dependant, I suggest you try unblocking again or use a different browser.
I had trouble connecting wireless headphones (with micrphone) while getting on a call with a client earlier today. We tried several times but even though my device showe up on the recognized devices list, I couldn't hear the client's voice. The same setup worked flawlessly yesterday with another client.
I have also tried using the headphones with other things like music and tested them online with websites to test sound and microphone.
Here's the kick: I tried chatting with "Data" to get human support to resolve this and it somehow initiated a video verification process for me saying "Ensure you have a working camera and microphone" and that I should expect an email regarding the same.
Not sure how to proceed. :/
I'm sorry about the inconvenience this caused. You can use this tool that can help diagnose the issue during the call. It'll help see if your system and all the permissions are set up correctly. You can also check the tips shared in this help article in order to set up your audio and video permissions.
Let us know if the issue persists.
Thanks for this great update. The users were finding issues with the video or voice call quality. Thanks, you noticed and improved it further.
Looking forward to testing it.