Reply
cancel
Showing results for 
Search instead for 
Did you mean: 
Reply

Improvements to Voice/Video Call Feature in Upwork Messages

Highlighted
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
31 of 188

Hi Wendy,

 

We just tested this and the option to take notes hasn't been removed and is still available. You should be able to use it during the call by minimizing the call window, and selecting the "..." icon on the top right near the call button and clicking on the "personal notepad."

 

As for the screenshots, Upwork App allows you to take screenshots using keyboard shortcuts anytime, regardless of a call being in progress or not. You can go to your App's Settings> Keyboard Shortcuts to view and enable the Screenshot Shortcuts.

~ Valeria
Untitled
Highlighted
Active Member
Michael N Member Since: May 27, 2020
32 of 188

Great 

Highlighted
Active Member
Katie S Member Since: May 27, 2020
33 of 188

Hi All,

Can I screen share while using Upwork video?

Thanks

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
34 of 188

Hi Katie,

 

Please refer to the ''How do I share my screen on a video call?'' section of this help article.

 

Thank you!


~ Bojan
Untitled
Highlighted
Active Member
Aladdin A Member Since: May 5, 2017
35 of 188
Just now I have got an interview.
Both the client and I have tried many times to make a video call on UPWORK
messages page, but it has never worked.
The only possible solution was to use the ZOOM program.
Please try to solve this problem.
Thank you

Highlighted
Moderator
Valeria K Moderator Member Since: Mar 6, 2014
36 of 188

Hi Aladdin,

 

Sorry to hear the feature didn't work for you. Were you getting any errors during the call? I'll also have an agent reach out to you via a support ticket for more information so that we could help troubleshoot the issue.

~ Valeria
Untitled
Highlighted
Active Member
Aladdin A Member Since: May 5, 2017
37 of 188

I didn't get error messages. But I initiated video calls with the client without any response. He also initiated many video calls with me. I tried to respond without success.

Highlighted
Moderator
Goran V Moderator Member Since: Mar 24, 2017
38 of 188

Hi Aladdin,

 

Our team will reach out to you via ticket where you can share more details and will assist you further. Thank you.


Untitled
Highlighted
Active Member
Kalon G Member Since: May 28, 2020
39 of 188

Does the upwork video system, for when speaking with clients, have the ability to set up a virtual background without requiring a green screen, for example by being able to upload a photo that will become the background (like zoom permits)?

Highlighted
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
40 of 188

Hi Kalon,

 

While this isn't available we'll forward your feedback to the team.

 

Thank you!


~ Bojan
Untitled
TOP KUDOED MEMBERS