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Improvements to Voice/Video Call Feature in Upwork Messages

wendy_writes
Community Guru
Wendy C Member Since: Aug 24, 2015
31 of 198

Vlad, I just had a call w/ a potential client in the UK and neither of us had the option to make notes.  This is the 2nd case of this issue in the last few days.

 

There is no way I can send a screenshot without initiating a call ...

 

P.S. I should add that the quality of the call was less (far less) than stellar. Voices kept fading in and out  + there was internment static...  both a rarity on Skype.

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
32 of 198

Hi Wendy,

 

We just tested this and the option to take notes hasn't been removed and is still available. You should be able to use it during the call by minimizing the call window, and selecting the "..." icon on the top right near the call button and clicking on the "personal notepad."

 

As for the screenshots, Upwork App allows you to take screenshots using keyboard shortcuts anytime, regardless of a call being in progress or not. You can go to your App's Settings> Keyboard Shortcuts to view and enable the Screenshot Shortcuts.

~ Valeria
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ngeso2
Active Member
Michael N Member Since: May 27, 2020
33 of 198

Great 

cd6fd4ab
Active Member
Katie S Member Since: May 27, 2020
34 of 198

Hi All,

Can I screen share while using Upwork video?

Thanks

bstojadinovic
Moderator
Bojan S Moderator Member Since: Mar 9, 2018
35 of 198

Hi Katie,

 

Please refer to the ''How do I share my screen on a video call?'' section of this help article.

 

Thank you!


~ Bojan
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aladdinassisi
Active Member
Aladdin A Member Since: May 5, 2017
36 of 198
Just now I have got an interview.
Both the client and I have tried many times to make a video call on UPWORK
messages page, but it has never worked.
The only possible solution was to use the ZOOM program.
Please try to solve this problem.
Thank you

kochubei_valeria
Community Manager
Valeria K Community Manager Member Since: Mar 6, 2014
37 of 198

Hi Aladdin,

 

Sorry to hear the feature didn't work for you. Were you getting any errors during the call? I'll also have an agent reach out to you via a support ticket for more information so that we could help troubleshoot the issue.

~ Valeria
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aladdinassisi
Active Member
Aladdin A Member Since: May 5, 2017
38 of 198

I didn't get error messages. But I initiated video calls with the client without any response. He also initiated many video calls with me. I tried to respond without success.

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
39 of 198

Hi Aladdin,

 

Our team will reach out to you via ticket where you can share more details and will assist you further. Thank you.


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kalongoodrich
Active Member
Kalon G Member Since: May 28, 2020
40 of 198

Does the upwork video system, for when speaking with clients, have the ability to set up a virtual background without requiring a green screen, for example by being able to upload a photo that will become the background (like zoom permits)?