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Job size will now be factored into your JSS

lenaellis
Community Member

UPDATE: The JSS Metric has been updated to reflect the changes that were announced below. As of today, March 1st, all Job Success Scores are now displaying the updated value.


We will soon update JSS metrics to reflect job value in the calculation. Today, a one-week $20 job typically carries the same weight as a one-week $1,000 job in JSS. Soon, JSS will be weighted by job earnings. For example, a one-week $1,000 job will be weighted more than a one-week $20 job. JSS will also exclude contracts with $0 earned and positive feedback. All other JSS policies will remain unchanged.



What does this mean?

We are making this change so a freelancer’s Job Success Score will display a more comprehensive representation of their freelancer workWe understand not all jobs are equal. We know higher budget contracts require more work and freelancers who complete these more complex contracts successfully should get credit for them. Just as longer-term contracts hold more weight in JSS calculations than shorter ones, we believe contract value should also hold significance in the calculation. By giving these jobs more weight, these jobs will have a greater influence on a JSS. 

 

Many freelancers will see an increase in their scores if they’ve successfully completed higher budget contracts in the past. At the same time, a small percentage of freelancers may lose their JSS, see a drop in their scores, or lose their Top Rated badge. Today, we are emailing freelancers whose JSS will see a decline of 5% or more, to let them know they will be affected.  Freelancers that see a drop in their score can improve their JSS by completing more jobs with positive feedback, as it works today. Larger budget contracts with positive feedback will result in a higher increase in JSS, however, all great feedback contributes to JSS and whether you work on large or small contracts you can still reach 100% JSS.

 

This change will take effect in March, at which time all Job Success Scores will be updated retroactively. We know many of you will have questions about this update. We won’t be able to discuss your individual score or outcomes of specific contracts. We have listed some anticipated questions below, let us know if you have any additional questions.



FAQS:

 

Can I know what my new JSS is now before this launches?

We will not be able to provide you with your updated score until the JSS calculation refreshes at launch, in March.

 

Does this mean if I don’t get big contracts I’ll never be able to get a JSS of 100%?

Receiving stellar feedback on smaller budget jobs can still get you to a JSS of 100%. We are only changing the impact of jobs based on earnings. This means that strong client feedback on a higher-budget job could boost your score more than a lower-budget job. All other aspects of JSS will remain the same.

 

How will I know if it affects me?

The majority of freelancers will be affected positively by this change and will see an increase in their scores. We are sending out emails to those who will likely see a drop in their score once the new JSS calculation goes into effect in March. 

 

Can this affect me positively, will my JSS go up?

Yes! The vast majority of freelancers on the platform will see an increase or very little change in their scores. This is because you may have worked on one or more higher paying contracts in the past, and because you received great feedback that great feedback is being weighted more. 

 

Can I lose my JSS?

A small percentage of freelancers may lose their JSS. This is because they had one or more jobs with no earnings. Positive feedback on contracts with no earnings will not be factored into JSS once we move to the new calculation. As a result, some freelancers won’t have enough outcomes to be eligible for a JSS until they successfully complete more jobs. Nearly all freelancers have scores after completing eight projects. 

 

How does weighting work specifically? 

To ensure fairness and avoid manipulation, we don’t share the specifics about how we calculate the Job Success Score. Thanks for your understanding.

 

So if I take a bigger job and get negative feedback that counts more than positive feedback on smaller jobs?
Yes. A job with higher earnings will always impact your Job Success Score (JSS) more than a smaller job. For example, feedback on a $1,000 job carries more weight on your JSS compared to a $20 job. However, receiving poor feedback on a job with more earnings can be balanced out by doing well on a job of the same size in the future or on a number of smaller jobs. 

 

Can I lose my Top Rated badge?

Yes, a small percentage of freelancers who see a decline in their JSS may drop below 90% and lose their Top Rated badge. This is because they received less-than-positive public or private feedback on one or more of their higher-paying contracts. Feedback on contracts with higher earnings will affect JSS more after this new change.

925 Comments
8a601cc6
Community Member

That's one of the thing that doesn't make sense to me . i do believe engineers at upwork mean well and are pretty smart ... but this is not a sound decision , especially given that the private feedback doesn't need any verification before being counted on the JSS .  you can't dispute it . And also it enforces people to pretend , just be fake around you . Just when everyone complained that the internet/social media can make people say stupid things about you due to their own biais , hatred , that has nothing to do with your work , who you are  ; Upwork decided  to use that against freelancers .   i had 3 projects all 5 stars , no complain from a client , all my jobs submitted before time , no argument with a client , decided to reduce my price because of a client  budget .  just found out that i have a negative private  feedback - 25                    on freelancer.com what you do is what you get 

abeerah1214
Community Member

Thanks for explaining!

8a601cc6
Community Member

And for me who started just not long ago , i felt really bad for 2 weeks , couldn't even bid for a project with the expectation of getting it . 

abeerah1214
Community Member

Hi Natalia,

Perhaps, your profile may have been hit by the new JSS scoring. Please visit this link for the updates. https://community.upwork.com/t5/Announcements/Job-size-will-now-be-factored-into-your-JSS/m-p/709353...

Kind regards,
Abeerah

 

VladimirG
Community Manager



Aleksandr H wrote:

Hold up, some clarification is in order...

 

Does the new JSS rating system use your earnings or your contract budgets? You used both terms in your announcement, but they're very different metrics.

 

I've had projects in the past where the client set a measly budget of $5 as a placeholder; in reality, those contracts wind up earning me $1-2k by the time we run out of milestones:

 

Capture.PNG

 

Will this be taken into account, or am I screwed?


 

Hi Aleksandr,

 

We only changed the impact of jobs based on earnings.

kaceybridges
Community Member

That.... That doesn't yeah... That doesn't help.

VladimirG
Community Manager

Randall Corbin P wrote:

This new JSS is a terrible "Push me- Pull you" modification.

 

We are simultaneously asked to throw our hat in the ring for the small jobs for Enterprise Clients, like INDEED...and then...penalized for accepting and successfully completing the little $100 undertakings.

 

In summary, you only win if you GO-TO-WORK for someone full time through Upwork. Not exactly what I signed for as a Freelancer. If I had wanted an employment agency; I would have sought such.

 

Oleksandr S wrote:

So if I'm a logo designer (earning $50-100 per logo), now I'm a third rate loser by default, because some guy can earn $1000 per job for making a webpage or some app? My work is less significant than their? 

Every Upwork's big update is like a nail in the coffin lid. 


 

Hi Randall and Oleksandr,

 

Thanks for your questions. The great feedback you receive on small jobs will still positively increase your Job Success Score (JSS). You can still get to 100% JSS with smaller budget jobs; we are just giving more weight to jobs with higher earnings. This is similar to our practice of giving more weight to longer-term jobs than short ones.

kaceybridges
Community Member

Their response. lol

"To ensure fairness and avoid manipulation, we don’t share the specifics about how we calculate the Job Success Score. Thanks for your understanding."

~ Valeria
gtgproductions
Community Member

Finally, someone being sensible, instead of everyone just moaning and complaining! 100% agree with you Baris, I make a comfortable living on Upwork.

tyom00
Community Member

Kind regards,
Your long term employee.