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Job size will now be factored into your JSS

lenaellis
Community Member

UPDATE: The JSS Metric has been updated to reflect the changes that were announced below. As of today, March 1st, all Job Success Scores are now displaying the updated value.


We will soon update JSS metrics to reflect job value in the calculation. Today, a one-week $20 job typically carries the same weight as a one-week $1,000 job in JSS. Soon, JSS will be weighted by job earnings. For example, a one-week $1,000 job will be weighted more than a one-week $20 job. JSS will also exclude contracts with $0 earned and positive feedback. All other JSS policies will remain unchanged.



What does this mean?

We are making this change so a freelancer’s Job Success Score will display a more comprehensive representation of their freelancer workWe understand not all jobs are equal. We know higher budget contracts require more work and freelancers who complete these more complex contracts successfully should get credit for them. Just as longer-term contracts hold more weight in JSS calculations than shorter ones, we believe contract value should also hold significance in the calculation. By giving these jobs more weight, these jobs will have a greater influence on a JSS. 

 

Many freelancers will see an increase in their scores if they’ve successfully completed higher budget contracts in the past. At the same time, a small percentage of freelancers may lose their JSS, see a drop in their scores, or lose their Top Rated badge. Today, we are emailing freelancers whose JSS will see a decline of 5% or more, to let them know they will be affected.  Freelancers that see a drop in their score can improve their JSS by completing more jobs with positive feedback, as it works today. Larger budget contracts with positive feedback will result in a higher increase in JSS, however, all great feedback contributes to JSS and whether you work on large or small contracts you can still reach 100% JSS.

 

This change will take effect in March, at which time all Job Success Scores will be updated retroactively. We know many of you will have questions about this update. We won’t be able to discuss your individual score or outcomes of specific contracts. We have listed some anticipated questions below, let us know if you have any additional questions.



FAQS:

 

Can I know what my new JSS is now before this launches?

We will not be able to provide you with your updated score until the JSS calculation refreshes at launch, in March.

 

Does this mean if I don’t get big contracts I’ll never be able to get a JSS of 100%?

Receiving stellar feedback on smaller budget jobs can still get you to a JSS of 100%. We are only changing the impact of jobs based on earnings. This means that strong client feedback on a higher-budget job could boost your score more than a lower-budget job. All other aspects of JSS will remain the same.

 

How will I know if it affects me?

The majority of freelancers will be affected positively by this change and will see an increase in their scores. We are sending out emails to those who will likely see a drop in their score once the new JSS calculation goes into effect in March. 

 

Can this affect me positively, will my JSS go up?

Yes! The vast majority of freelancers on the platform will see an increase or very little change in their scores. This is because you may have worked on one or more higher paying contracts in the past, and because you received great feedback that great feedback is being weighted more. 

 

Can I lose my JSS?

A small percentage of freelancers may lose their JSS. This is because they had one or more jobs with no earnings. Positive feedback on contracts with no earnings will not be factored into JSS once we move to the new calculation. As a result, some freelancers won’t have enough outcomes to be eligible for a JSS until they successfully complete more jobs. Nearly all freelancers have scores after completing eight projects. 

 

How does weighting work specifically? 

To ensure fairness and avoid manipulation, we don’t share the specifics about how we calculate the Job Success Score. Thanks for your understanding.

 

So if I take a bigger job and get negative feedback that counts more than positive feedback on smaller jobs?
Yes. A job with higher earnings will always impact your Job Success Score (JSS) more than a smaller job. For example, feedback on a $1,000 job carries more weight on your JSS compared to a $20 job. However, receiving poor feedback on a job with more earnings can be balanced out by doing well on a job of the same size in the future or on a number of smaller jobs. 

 

Can I lose my Top Rated badge?

Yes, a small percentage of freelancers who see a decline in their JSS may drop below 90% and lose their Top Rated badge. This is because they received less-than-positive public or private feedback on one or more of their higher-paying contracts. Feedback on contracts with higher earnings will affect JSS more after this new change.

925 Comments
AveryO
Community Manager

Hi Rolando, 

 

We have recently changed the way your Job Success Score (JSS) is calculated to give more weight to jobs with higher earnings. Previously, a $20 job typically carried the same weight as a $1,000 job. Now, a $1,000 job will be weighted more than a $20 job. You may read more about it here.

edgarasart
Community Member

Awesome, that is a nice feature!

chazam856
Community Member

Hello!

It's me Muhammad Azam and I'm a part of Upwork as a freelancer. And I have faced this problem of decreasing of a JSS. My JSS was first at 99% before 01-March-2020 and after that date another day my JSS was decreased down to 86%, and Why is that? Even I have an ongoing 3-4 projects plus an hourly job with the new client and also I'm earning and getting full star positive feedbacks but why did they decrease down my JSS? and also I was nearly there to get a TOP RATED BADGE.

But now what happens next when will they give me TOP RATED BADGE because I was complete my top-rated eligible weeks 16/16. Should I consider myself as a top-rated eligible freelancer according to my stats or when they will give me my badge? What should I do now? Is there any hope left for me?

olivierenaud
Community Member

Upwork forget who is the client >>> It's the freelancer .... 20 %of fees, paid connects for jobs- real or fake, protection ...and they doesn't care their clients. Finally, they will paid the bill... and it will be probably painfull.

rameez_siddiqi1
Community Member

I received an email saying 

 

"In an effort to better ensure your JSS reflects your Upwork job history, as of March 1 we are giving higher-paying jobs more weight than lesser-paying ones"

 

My JSS updated on March 1 is still 100% just wanted to be sure this was not an email notifying my JSS would drop by 5% as above announcement says that whoever will experience a drop will get email, I didnt get any email telling me that but just a general email. 

 

Was the March 1 JSS update included this new change? 

olivierenaud
Community Member

Congratulations Upwork 

 

One more stupid decision. You are specialist for bad improvments in your system ( as usual to penalize freelancer ...).

Explain me how a freelance can upgrade his rating if he can't access to good jobs 90 % success -usually with better budget when you hide these jobs to him because you decrease his rating due to retaliation and fake feedback of clients and you are unable to verifiy the reality...
E.g when a client put  "Deadlines1.0" and in  fact and as writing in the chatroom message, he no response during the job, so he is responsable of deadlines problem.

You will response to me  ( as usual ...)<<< I can refund the client and you will erase the feedback and  it manipulate your upwork fake rating but sorry i'm **Edited for Community Guidelines** ...I dont use to work for free.

olivierenaud
Community Member

They make few millions of $ each month with that...Even if the job offer have unverified paiement , no hire or ask for free test ... Fake jobs is a really good business for Upwork with a lot of connect buy and spend for nothing... 

 

g_vasilevski
Retired Team Member

Hi Rameez,

 

Thanks for reaching out. The email you`re referring to is an email notification about the change in the JSS calculation.

We changed the way your Job Success Score (JSS) is calculated to give more weight to jobs with higher earnings. Previously, a $20 job typically carried the same weight as a $1,000 job. Now, a $1,000 job will be weighted more than a $20 job. Thank you.

VladimirG
Community Manager

Hi Muhammad,

 

Thanks for your question. Because we are now weighing jobs with higher earnings more, if you received less than stellar feedback on one of those jobs it may have impacted your Job Success Score more. 

 

You can absolutely get the Top Rated badge and status. As long as you do great work for your clients and receive great feedback -- regardless of whether it’s a low- or high-budget job -- your score will climb. 

 

enand_kishore
Community Member

I totally agree with you. They eating our connects through many ways. They have only strategy to make money quickly. Why 6 connects require to bid one job? They are charging too high (20%). Many of my clients moved on another platform. They don't like Upwork. The Upwork must change their policy to exist longer in the market.