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Job size will now be factored into your JSS

lenaellis
Community Member

UPDATE: The JSS Metric has been updated to reflect the changes that were announced below. As of today, March 1st, all Job Success Scores are now displaying the updated value.


We will soon update JSS metrics to reflect job value in the calculation. Today, a one-week $20 job typically carries the same weight as a one-week $1,000 job in JSS. Soon, JSS will be weighted by job earnings. For example, a one-week $1,000 job will be weighted more than a one-week $20 job. JSS will also exclude contracts with $0 earned and positive feedback. All other JSS policies will remain unchanged.



What does this mean?

We are making this change so a freelancer’s Job Success Score will display a more comprehensive representation of their freelancer workWe understand not all jobs are equal. We know higher budget contracts require more work and freelancers who complete these more complex contracts successfully should get credit for them. Just as longer-term contracts hold more weight in JSS calculations than shorter ones, we believe contract value should also hold significance in the calculation. By giving these jobs more weight, these jobs will have a greater influence on a JSS. 

 

Many freelancers will see an increase in their scores if they’ve successfully completed higher budget contracts in the past. At the same time, a small percentage of freelancers may lose their JSS, see a drop in their scores, or lose their Top Rated badge. Today, we are emailing freelancers whose JSS will see a decline of 5% or more, to let them know they will be affected.  Freelancers that see a drop in their score can improve their JSS by completing more jobs with positive feedback, as it works today. Larger budget contracts with positive feedback will result in a higher increase in JSS, however, all great feedback contributes to JSS and whether you work on large or small contracts you can still reach 100% JSS.

 

This change will take effect in March, at which time all Job Success Scores will be updated retroactively. We know many of you will have questions about this update. We won’t be able to discuss your individual score or outcomes of specific contracts. We have listed some anticipated questions below, let us know if you have any additional questions.



FAQS:

 

Can I know what my new JSS is now before this launches?

We will not be able to provide you with your updated score until the JSS calculation refreshes at launch, in March.

 

Does this mean if I don’t get big contracts I’ll never be able to get a JSS of 100%?

Receiving stellar feedback on smaller budget jobs can still get you to a JSS of 100%. We are only changing the impact of jobs based on earnings. This means that strong client feedback on a higher-budget job could boost your score more than a lower-budget job. All other aspects of JSS will remain the same.

 

How will I know if it affects me?

The majority of freelancers will be affected positively by this change and will see an increase in their scores. We are sending out emails to those who will likely see a drop in their score once the new JSS calculation goes into effect in March. 

 

Can this affect me positively, will my JSS go up?

Yes! The vast majority of freelancers on the platform will see an increase or very little change in their scores. This is because you may have worked on one or more higher paying contracts in the past, and because you received great feedback that great feedback is being weighted more. 

 

Can I lose my JSS?

A small percentage of freelancers may lose their JSS. This is because they had one or more jobs with no earnings. Positive feedback on contracts with no earnings will not be factored into JSS once we move to the new calculation. As a result, some freelancers won’t have enough outcomes to be eligible for a JSS until they successfully complete more jobs. Nearly all freelancers have scores after completing eight projects. 

 

How does weighting work specifically? 

To ensure fairness and avoid manipulation, we don’t share the specifics about how we calculate the Job Success Score. Thanks for your understanding.

 

So if I take a bigger job and get negative feedback that counts more than positive feedback on smaller jobs?
Yes. A job with higher earnings will always impact your Job Success Score (JSS) more than a smaller job. For example, feedback on a $1,000 job carries more weight on your JSS compared to a $20 job. However, receiving poor feedback on a job with more earnings can be balanced out by doing well on a job of the same size in the future or on a number of smaller jobs. 

 

Can I lose my Top Rated badge?

Yes, a small percentage of freelancers who see a decline in their JSS may drop below 90% and lose their Top Rated badge. This is because they received less-than-positive public or private feedback on one or more of their higher-paying contracts. Feedback on contracts with higher earnings will affect JSS more after this new change.

925 Comments
xdzain461
Community Member

Hi Amanda, Glad to know that you have recovered from 82% JSS, but here I am giving everything to recover from drastic decrease in JSS. It has been decreased since it was awarded to me. I accept my mistakes choosing poor clients, poor private feedbacks, ending 1 contract with no earning and  I accept the decrease in JSS in those period in which I have done poor job. But, I never has a 1% increase in JSS. From 100 to 88, 88 to 85, 85 to 82, 82 to 79 and now 78.  I wonder why me JSS doesn't increase on that period of time when I had only successful jobs with positive public and private feedbacks.

Despite of 78% JSS, I was able to get a 20$ job and I completed successfully (5-Star Feedback + Client's Satisfaction) but I am not sure is it enough to get my JSS boost up by 2%? A 540$ successful job didn't increase my JSS at all, so I am expecting the decrease in JSS this Sunday as well.

Now, some would suggest me to stop asking about JSS tips everyday but why should I stop as it is the most important factor on Upwork. Public feedbacks are almost nothing infront of JSS.

 

af_graph
Community Member

Hello, I would like to know more about my job success. It was 100% and recently dropped to 65. I've closed all my contracts successfully and I don't really understand what happened. It's a big problem for me as a young freelancer.

JoanneP
Moderator

Hi Adrii,

 

This help article gives a detailed overview of how JSS is calculated and what may cause changes in the score when it updates. Please check this announcement also for more information about the recent update to JSS calculation. We are now weighing jobs with higher earnings. If you received less than stellar feedback on one of those jobs, it may have impacted your Job Success Score. 

baydaevgeniy
Community Member

Hi I recived email :

Hi Evgeniy,
We want to let you know that you no longer qualify as a Top Rated freelancer on Upwork.

To enjoy all the benefits of the Top Rated program, you must maintain all of the following:
  • A Job Success score of 90% or higher
  • 13 out of past 16 weeks with a Job Success score of 90% or higher or Rising Talent Status
  • $1,000+ earnings in the past year
  • 100% complete profile
  • An up-to-date availability status 
  • No recent account holds 

We're hopeful you'll earn Top Rated status again in no time. To help you get there, you can track your progress on your My Stats page and read these tips on job success.

 

But what is wrong, please see my stats in attached.

lysis10
Community Member

It's Saturday and I believe they calculate JSS today and display it tomorrow. Tomorrow is an update, so you lost either income or JSS points probably.

baydaevgeniy
Community Member

Awesome, I am so happy to work for almost 3 years on Upwork,to be more than 2 year as top rated freelancer, go through 3 checks (video calls, confirming my documents twice) and after to hear you loose your succsess 'probobly'!Very Clear, Thank You!

rverang
Community Member

Evgeniy B wrote:

Awesome, I am so happy to work for almost 3 years on Upwork,to be more than 2 year as top rated freelancer, go through 3 checks (video calls, confirming my documents twice) and after to hear you loose your succsess 'probobly'!Very Clear, Thank You!


$1,000+ earnings in the past year - On the next update, it seems like you will not meet this criteria

baydaevgeniy
Community Member

I will, I earned much more then 1000

gaspardjack
Community Member

Have you been active on the site in the past 90 days?

Point 8 here: https://support.upwork.com/hc/en-us/articles/211068468-Become-Top-Rated

baydaevgeniy
Community Member

During lasr 3 month I got some earnings and send some proposals, some of them I recived connects back, in attached my communication stats.