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Job size will now be factored into your JSS

lenaellis
Community Member

UPDATE: The JSS Metric has been updated to reflect the changes that were announced below. As of today, March 1st, all Job Success Scores are now displaying the updated value.


We will soon update JSS metrics to reflect job value in the calculation. Today, a one-week $20 job typically carries the same weight as a one-week $1,000 job in JSS. Soon, JSS will be weighted by job earnings. For example, a one-week $1,000 job will be weighted more than a one-week $20 job. JSS will also exclude contracts with $0 earned and positive feedback. All other JSS policies will remain unchanged.



What does this mean?

We are making this change so a freelancer’s Job Success Score will display a more comprehensive representation of their freelancer workWe understand not all jobs are equal. We know higher budget contracts require more work and freelancers who complete these more complex contracts successfully should get credit for them. Just as longer-term contracts hold more weight in JSS calculations than shorter ones, we believe contract value should also hold significance in the calculation. By giving these jobs more weight, these jobs will have a greater influence on a JSS. 

 

Many freelancers will see an increase in their scores if they’ve successfully completed higher budget contracts in the past. At the same time, a small percentage of freelancers may lose their JSS, see a drop in their scores, or lose their Top Rated badge. Today, we are emailing freelancers whose JSS will see a decline of 5% or more, to let them know they will be affected.  Freelancers that see a drop in their score can improve their JSS by completing more jobs with positive feedback, as it works today. Larger budget contracts with positive feedback will result in a higher increase in JSS, however, all great feedback contributes to JSS and whether you work on large or small contracts you can still reach 100% JSS.

 

This change will take effect in March, at which time all Job Success Scores will be updated retroactively. We know many of you will have questions about this update. We won’t be able to discuss your individual score or outcomes of specific contracts. We have listed some anticipated questions below, let us know if you have any additional questions.



FAQS:

 

Can I know what my new JSS is now before this launches?

We will not be able to provide you with your updated score until the JSS calculation refreshes at launch, in March.

 

Does this mean if I don’t get big contracts I’ll never be able to get a JSS of 100%?

Receiving stellar feedback on smaller budget jobs can still get you to a JSS of 100%. We are only changing the impact of jobs based on earnings. This means that strong client feedback on a higher-budget job could boost your score more than a lower-budget job. All other aspects of JSS will remain the same.

 

How will I know if it affects me?

The majority of freelancers will be affected positively by this change and will see an increase in their scores. We are sending out emails to those who will likely see a drop in their score once the new JSS calculation goes into effect in March. 

 

Can this affect me positively, will my JSS go up?

Yes! The vast majority of freelancers on the platform will see an increase or very little change in their scores. This is because you may have worked on one or more higher paying contracts in the past, and because you received great feedback that great feedback is being weighted more. 

 

Can I lose my JSS?

A small percentage of freelancers may lose their JSS. This is because they had one or more jobs with no earnings. Positive feedback on contracts with no earnings will not be factored into JSS once we move to the new calculation. As a result, some freelancers won’t have enough outcomes to be eligible for a JSS until they successfully complete more jobs. Nearly all freelancers have scores after completing eight projects. 

 

How does weighting work specifically? 

To ensure fairness and avoid manipulation, we don’t share the specifics about how we calculate the Job Success Score. Thanks for your understanding.

 

So if I take a bigger job and get negative feedback that counts more than positive feedback on smaller jobs?
Yes. A job with higher earnings will always impact your Job Success Score (JSS) more than a smaller job. For example, feedback on a $1,000 job carries more weight on your JSS compared to a $20 job. However, receiving poor feedback on a job with more earnings can be balanced out by doing well on a job of the same size in the future or on a number of smaller jobs. 

 

Can I lose my Top Rated badge?

Yes, a small percentage of freelancers who see a decline in their JSS may drop below 90% and lose their Top Rated badge. This is because they received less-than-positive public or private feedback on one or more of their higher-paying contracts. Feedback on contracts with higher earnings will affect JSS more after this new change.

925 Comments
gurjeetkalsi
Community Member

I have already submitted the files ( 3 times), last time it was on 11th June 2020.

And my question is, what if she never comes back to Upwork, as I believe she might be getting a notification or an email, but got no minute, to respond to me. What if her intentions are not working with Upwork further? won't it affect my JSS if she does not release payment? or if it gets auto to deduct from her account, won't she able to pen down bad feedback out of frustration?

petra_r
Community Member

gurjeet k wrote:

I have already submitted the files ( 3 times), last time it was on 11th June 2020.


That was a mistake, because every time you submit, it resets the 14 day countdown. You need to stop hounding that client. You do the work, you submit, you leave it alone. Maybe one (1!) follow up message. No more.

 


gurjeet k wrote:

And my question is, what if she never comes back to Upwork, as I believe she might be getting a notification or an email, but got no minute, to respond to me. What if her intentions are not working with Upwork further? won't it affect my JSS if she does not release payment? 


Then she doesn't come back and you get paid 14 days after the last time you submitted.

 


gurjeet k wrote:

 or if it gets auto to deduct from her account, won't she able to pen down bad feedback out of frustration?


Why in the world would she, if the work was good?

gurjeetkalsi
Community Member

I really don't know what happened today after posting all this here, but the client approved both the milestones, with no communication obviously.

But I am really grateful to be part of the Upwork community, especially Jennifer, Joanne, Amanda, and the entire community who is guiding me or any other.

Thanks

Gurjeet

swellbrain
Community Member

Another job completed succesfully, Happy client etc...but lets drop your JSS down another notch. Now I went from 100%, to 96% now down to 94%. Makes NO SENSE! dumb ass system needs to be revamped. Upwork slowly becoming an outdated platform.

mistos
Community Member

Hi !

 

So I already finished 4 jobs since the last JSS update, and since then the "Clients who would recommend you" field still says 91%. I was wondering why isn't that changing in my case, regardless of changing and going up or down? Is there something that I missed regarding how "My stats" section fields update?

 

Thanks!

 

 

 
dzadza
Community Member

no worries - I'm still at 91% - a few years and almost a hundred jobs later, lol
When the metric was introduced - I started with 91%. Still at 91% - at UW support ensures me everything is ok. Apparently - once 91 - always 91 😉

mistos
Community Member

Haha, the thing is that I saw some replies stating that the JSS is proportional to the "Clients who would recommend you metric", Silly website bugs!

dzadza
Community Member

It is the most important metric - but I had JSS ranging from 86% - 100% - while recommendation metric always stayed the same - 91%

mistos
Community Member

Yeah, that's why I asked! Just wanted to be sure that the JSS will not get stuck in its place, given that the

Clients who would recommend you metric is stuck. Now I'm relieved, Thank you dear
 
Cheers!
dzadza
Community Member
Well - I strongly suspect that my client recommendation metric is stuck - however, UC support claims that's not the case... I have no clue, really - I just know that thing didn't move...ever...