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Re: Job Success Score Issue

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
811 of 919

Chirayu M wrote:

I've completed 5 projects. Out of them, 4 are the projects with a 5-star rating. Still, my job success score is very less.


Private feedback and / or contracts that ended with no money ever changing hands at all.

chirayumodi
Ace Contributor
Chirayu M Member Since: May 15, 2020
812 of 919

Hi Petra,

 

None of my contracts ended with no money changing. Also, all my contracts ended with a 5-star rating except the last one. Is this score due to a bad score in the last contract?

donnelly_drew
Ace Contributor
Drew D Member Since: Feb 18, 2020
813 of 919

What is your JSS? It doesn't tell us when we click on your profile. 

chirayumodi
Ace Contributor
Chirayu M Member Since: May 15, 2020
814 of 919

Hello Drew,

 

My JSS is 50%.

donnelly_drew
Ace Contributor
Drew D Member Since: Feb 18, 2020
815 of 919

Probably poor private feedback on the last job combined with something else. Have you or your clients canceled any jobs without payment? Do you have any jobs that have been open for a long time without payment?

donnelly_drew
Ace Contributor
Drew D Member Since: Feb 18, 2020
816 of 919

Apologies, I see you answered this above to Petra. My guess is it was poor private feedback on two contracts. You won't know for sure until your 'clients who would recommend you' score gets updated. 

chirayumodi
Ace Contributor
Chirayu M Member Since: May 15, 2020
817 of 919

Can you let me know the contract that had a bad review? Because with my knowledge, I knew one contract with a bad review.

donnelly_drew
Ace Contributor
Drew D Member Since: Feb 18, 2020
818 of 919

Chirayu M wrote:

Can you let me know the contract that had a bad review? Because with my knowledge, I knew one contract with a bad review.


Unfortunately, no one can tell you that. It is private feedback, so you are not supposed to know exactly who left the review. 

chirayumodi
Ace Contributor
Chirayu M Member Since: May 15, 2020
819 of 919

All right, I respect the rules. But one more question. 

 Out of 5 jobs, two of them gave me bad reviews according to you. But the other three gave me a pretty good review. Then how can I get so less success score?

donnelly_drew
Ace Contributor
Drew D Member Since: Feb 18, 2020
820 of 919

Chirayu M wrote:

All right, I respect the rules. But one more question. 

 Out of 5 jobs, two of them gave me bad reviews according to you. But the other three gave me a pretty good review. Then how can I get so less success score?


The precise algorithm is secret, so none of us know exactly how each element is weighted. But note that higher value jobs get more weighting than others. So it is possible that you got poor private feedback on one of your jobs that was worth more money. Another possibility is that you got poor private feedback on three jobs. We cannot know for sure. 

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