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Job size will now be factored into your JSS

lenaellis
Community Member

UPDATE: The JSS Metric has been updated to reflect the changes that were announced below. As of today, March 1st, all Job Success Scores are now displaying the updated value.


We will soon update JSS metrics to reflect job value in the calculation. Today, a one-week $20 job typically carries the same weight as a one-week $1,000 job in JSS. Soon, JSS will be weighted by job earnings. For example, a one-week $1,000 job will be weighted more than a one-week $20 job. JSS will also exclude contracts with $0 earned and positive feedback. All other JSS policies will remain unchanged.



What does this mean?

We are making this change so a freelancer’s Job Success Score will display a more comprehensive representation of their freelancer workWe understand not all jobs are equal. We know higher budget contracts require more work and freelancers who complete these more complex contracts successfully should get credit for them. Just as longer-term contracts hold more weight in JSS calculations than shorter ones, we believe contract value should also hold significance in the calculation. By giving these jobs more weight, these jobs will have a greater influence on a JSS. 

 

Many freelancers will see an increase in their scores if they’ve successfully completed higher budget contracts in the past. At the same time, a small percentage of freelancers may lose their JSS, see a drop in their scores, or lose their Top Rated badge. Today, we are emailing freelancers whose JSS will see a decline of 5% or more, to let them know they will be affected.  Freelancers that see a drop in their score can improve their JSS by completing more jobs with positive feedback, as it works today. Larger budget contracts with positive feedback will result in a higher increase in JSS, however, all great feedback contributes to JSS and whether you work on large or small contracts you can still reach 100% JSS.

 

This change will take effect in March, at which time all Job Success Scores will be updated retroactively. We know many of you will have questions about this update. We won’t be able to discuss your individual score or outcomes of specific contracts. We have listed some anticipated questions below, let us know if you have any additional questions.



FAQS:

 

Can I know what my new JSS is now before this launches?

We will not be able to provide you with your updated score until the JSS calculation refreshes at launch, in March.

 

Does this mean if I don’t get big contracts I’ll never be able to get a JSS of 100%?

Receiving stellar feedback on smaller budget jobs can still get you to a JSS of 100%. We are only changing the impact of jobs based on earnings. This means that strong client feedback on a higher-budget job could boost your score more than a lower-budget job. All other aspects of JSS will remain the same.

 

How will I know if it affects me?

The majority of freelancers will be affected positively by this change and will see an increase in their scores. We are sending out emails to those who will likely see a drop in their score once the new JSS calculation goes into effect in March. 

 

Can this affect me positively, will my JSS go up?

Yes! The vast majority of freelancers on the platform will see an increase or very little change in their scores. This is because you may have worked on one or more higher paying contracts in the past, and because you received great feedback that great feedback is being weighted more. 

 

Can I lose my JSS?

A small percentage of freelancers may lose their JSS. This is because they had one or more jobs with no earnings. Positive feedback on contracts with no earnings will not be factored into JSS once we move to the new calculation. As a result, some freelancers won’t have enough outcomes to be eligible for a JSS until they successfully complete more jobs. Nearly all freelancers have scores after completing eight projects. 

 

How does weighting work specifically? 

To ensure fairness and avoid manipulation, we don’t share the specifics about how we calculate the Job Success Score. Thanks for your understanding.

 

So if I take a bigger job and get negative feedback that counts more than positive feedback on smaller jobs?
Yes. A job with higher earnings will always impact your Job Success Score (JSS) more than a smaller job. For example, feedback on a $1,000 job carries more weight on your JSS compared to a $20 job. However, receiving poor feedback on a job with more earnings can be balanced out by doing well on a job of the same size in the future or on a number of smaller jobs. 

 

Can I lose my Top Rated badge?

Yes, a small percentage of freelancers who see a decline in their JSS may drop below 90% and lose their Top Rated badge. This is because they received less-than-positive public or private feedback on one or more of their higher-paying contracts. Feedback on contracts with higher earnings will affect JSS more after this new change.

925 Comments
robin_hyman
Community Member

I am working on two jobs with funded milstones and both are from same client. However, due to priority the client would like to first finished second job and then we can continue the first job. 

 

You mean 2 separate contracts from the same client? 

 

- If contract is active for more than 2 week with amount in escrow but have not paid anything yet, will it start affecting JSS ? I read some where it will start effecting if no thing is paid and its been  2 months. 

I believe it's 90 days. 2 weeks is nothing. You still have time. 


 

a-omran
Community Member

I've done 4 total Jobs and I got 5 stars and good feedback for 3 of these 4 jobs and only one job is without feedback, can anyone tell why I'm getting a 69% Job Success Score?

arslanali800
Community Member

Hi Robin,

 

Thanks for your comments. Yes 2 separate contracts from same client. 

 

Arslan

 

 

 

VladimirG
Community Manager

Hi Arslan,

 

Rest assured your Job Success Score won't be affected and you can focus on providing a great experience to your client and completing both contracts within the terms you agreed. Congrats on the two contracts, feel free to follow up if you have any questions or feedback you'd like to share.

arslanali800
Community Member

Hi Vladimir, 

 

Yes sure, thanks alot for your respone. Infact it was total 4 separate contracts from same client, 2 already completed, and now 2 are in progress. 

 

Arslan

arslanali800
Community Member

Hi Abdelrahman,

 

As far as I know we need total 5 jobs with three different client to have JSS. Since you have total 4 completed jobs, that does sounds like you have contract with no earning/full refund, which can significantly lower your JSS. 

 

Arslan

farahzaki_k
Community Member

Hey Arsalan,

 

I have completed 5 jobs with 5 different clients; I only had one unsuccessful job because the client was unreasonable beyond limits. I had no option but to end the contract and refund her. The job was of $7. I currently have 2 other contracts that I am working on; I have worked for one client before and the other is new. I am quite worried that the contract I cancelled will have a massive impact on my JSS. Can you or anyone guide me? I have read that the impact depends on the size of the job.

 

I am quite worried and need some guidance. 

arslanali800
Community Member

Hi Farah,

 

Unfortunately this happended to me as well. Any contract with no earning/fully refund can dramatically lower our JSS. The effect will be more startling if we have less number of completed contracts. 

And yes contract with high earning will weight more, but still any unsuccessful outcomes will become a part of JSS, unless it fall out from JSS calculation window. 

Arslan

violetraydesign
Community Member

What the heck? My job success score is 78% just because people didn't bother to give feedback? That looks terrible! Why does upwork score you that way? That doesn't seem right. Am I supposed to go back and ask old clients to give feedback? Will they even know how to go about doing that? 

 

I don't know anyone who has been displeased with my work. I always get good feedback through the messages. They just didn't bother to leave feedback. This is stupid. Why do I have to beg people for feedback to get a good "job success score" when I clearly was successful at completing all of my jobs by the fact that they paid me. 

p_zimovski
Community Member

Hi Courtney, I hope you are doing well.

there is a chart that explains how Upwork calculates the score, and it's not only about no-feedback. even if you get lots of 5 stars on small budget projects and one bad feedback on a high paying one the one overweighs the small projects.

it's not considered begging to remind your clients to leave a feedback. you can approach them by saying that you'd appreciate them if they could leave good feedback so others can know how well the project went.
you can especially ask for excellent ratings when they ask you for some extra work that is fair and simple.
many people in the world pay to advertise their business, and here it comes at a cost of reminding people to leave feedback.

if you are building your business here, you have to do your best to accumulate as many excellent ratings as possible. as they become a testimony to your quality of work.

I wish you the best, and stay safe 🙂