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Job size will now be factored into your JSS

lenaellis
Community Member

UPDATE: The JSS Metric has been updated to reflect the changes that were announced below. As of today, March 1st, all Job Success Scores are now displaying the updated value.


We will soon update JSS metrics to reflect job value in the calculation. Today, a one-week $20 job typically carries the same weight as a one-week $1,000 job in JSS. Soon, JSS will be weighted by job earnings. For example, a one-week $1,000 job will be weighted more than a one-week $20 job. JSS will also exclude contracts with $0 earned and positive feedback. All other JSS policies will remain unchanged.



What does this mean?

We are making this change so a freelancer’s Job Success Score will display a more comprehensive representation of their freelancer workWe understand not all jobs are equal. We know higher budget contracts require more work and freelancers who complete these more complex contracts successfully should get credit for them. Just as longer-term contracts hold more weight in JSS calculations than shorter ones, we believe contract value should also hold significance in the calculation. By giving these jobs more weight, these jobs will have a greater influence on a JSS. 

 

Many freelancers will see an increase in their scores if they’ve successfully completed higher budget contracts in the past. At the same time, a small percentage of freelancers may lose their JSS, see a drop in their scores, or lose their Top Rated badge. Today, we are emailing freelancers whose JSS will see a decline of 5% or more, to let them know they will be affected.  Freelancers that see a drop in their score can improve their JSS by completing more jobs with positive feedback, as it works today. Larger budget contracts with positive feedback will result in a higher increase in JSS, however, all great feedback contributes to JSS and whether you work on large or small contracts you can still reach 100% JSS.

 

This change will take effect in March, at which time all Job Success Scores will be updated retroactively. We know many of you will have questions about this update. We won’t be able to discuss your individual score or outcomes of specific contracts. We have listed some anticipated questions below, let us know if you have any additional questions.



FAQS:

 

Can I know what my new JSS is now before this launches?

We will not be able to provide you with your updated score until the JSS calculation refreshes at launch, in March.

 

Does this mean if I don’t get big contracts I’ll never be able to get a JSS of 100%?

Receiving stellar feedback on smaller budget jobs can still get you to a JSS of 100%. We are only changing the impact of jobs based on earnings. This means that strong client feedback on a higher-budget job could boost your score more than a lower-budget job. All other aspects of JSS will remain the same.

 

How will I know if it affects me?

The majority of freelancers will be affected positively by this change and will see an increase in their scores. We are sending out emails to those who will likely see a drop in their score once the new JSS calculation goes into effect in March. 

 

Can this affect me positively, will my JSS go up?

Yes! The vast majority of freelancers on the platform will see an increase or very little change in their scores. This is because you may have worked on one or more higher paying contracts in the past, and because you received great feedback that great feedback is being weighted more. 

 

Can I lose my JSS?

A small percentage of freelancers may lose their JSS. This is because they had one or more jobs with no earnings. Positive feedback on contracts with no earnings will not be factored into JSS once we move to the new calculation. As a result, some freelancers won’t have enough outcomes to be eligible for a JSS until they successfully complete more jobs. Nearly all freelancers have scores after completing eight projects. 

 

How does weighting work specifically? 

To ensure fairness and avoid manipulation, we don’t share the specifics about how we calculate the Job Success Score. Thanks for your understanding.

 

So if I take a bigger job and get negative feedback that counts more than positive feedback on smaller jobs?
Yes. A job with higher earnings will always impact your Job Success Score (JSS) more than a smaller job. For example, feedback on a $1,000 job carries more weight on your JSS compared to a $20 job. However, receiving poor feedback on a job with more earnings can be balanced out by doing well on a job of the same size in the future or on a number of smaller jobs. 

 

Can I lose my Top Rated badge?

Yes, a small percentage of freelancers who see a decline in their JSS may drop below 90% and lose their Top Rated badge. This is because they received less-than-positive public or private feedback on one or more of their higher-paying contracts. Feedback on contracts with higher earnings will affect JSS more after this new change.

925 Comments
JoanneP
Moderator

Hi Gavin,

 

When a contract fails to lead to any earnings your JSS will be negatively impacted. Jobs that lack earnings and have positive outcomes will be excluded from JSS. For contracts with no client feedback, including ones you ended or left open and inactive, do not affect your score unless you have excessive contracts with no feedback. You can check this help article for more information. 

drigglefox
Community Member

Thanks Joanne.

 

It doesn't seem very fair, since they essentially went back on their word, without us even having worked together.

 

Is there anything action I can take e.g. have it removed from my profile?

 

I did ask for about the reason for the change over messenger and they didn't respond.

JoanneP
Moderator

Hi Gavin,

 

Contracts that do not have earnings are not going to show on your profile, but if the client left you private feedback that will still factor into your JSS. I can see that you are on your way to earning a Top Rated badge. One of our perks of being a Top Rated freelancer is to request for feedback removal. You can check this help article for more information. 

drigglefox
Community Member

Thanks Joanne 🙂

 

I'll just keep it out of mind for now and push on with everything! 

ed5b5ae1
Community Member

My job success score keeps dropping after two successful jobs with the same client. I asked the client if he has any idea why that happens, because he gave me an almost perfect feedback, and he says he doesn't know why that have happened.

This is not the first time my jss drops after a successful job, and I know that Upwork doesn't disclose the way jss is calculated, but maybe there's a manual way to check if there's been a mistake.

petra_r
Community Member

Nazar V wrote:

My job success score keeps dropping after two successful jobs with the same client.


JSS is mainly driven by private feedback. Clients who mark you down in public feedback also tend to mark you down in their private feedback, just more than in the public feedback.

 


Nazar V wrote:

My job success score keeps dropping after two successful jobs with the same client. I asked the client if he has any idea why that happens, 


Don't discuss private feedback with your client, it is called "private" for a reason....

 

Personally, I'd not work with that client again.

signaring
Community Member

Dear Upwork Administration,

 

We, as a freelancer, are happy to pay for the connects because it helps to clean out the junk profiles of fake people.

But you have to pay attention to your JSS, its been a strange thing and now after these years in 2020, I still think its an awful feature. You should atleast treat us in a better way because we pay project fee, and connects and membership cost, and in return we get strange JSS.

Please revise this model.

filip_knezevic
Community Member

We don't get bad JSS, we get score as designed. 

Some freelancers manage to keep their JSS high, even with an 'unfair' system like this. 

If you continue to provide great results, if you have good soft skills and you are really good in your work, you will succeed as well.

With competition this high, unfortunately there is not much space for beginners and it can be unforgiving.  

papa233
Community Member

It says I have been eligible for "Top rated" for a while now. (16 0f 16 weeks)

However my profile is 95% complete, I need to add a certificate to get a 100%. The certificate I have is not in the list of certificates provided by Upwork. 

With this said, how can I get my Top Rated badge?

petra_r
Community Member

Frederick I wrote:

However my profile is 95% complete, I need to add a certificate to get a 100%.


You don't necessarily need a certificate:

 

Portfolio Item

5% each (max 20%)

Employment History Item10% each (max 20%)

Education

10% each (max 20%)

Profile Video10% 
Linked Account10% (max 10%)
Certification5% each (max 10%)
Other Experience5% (max 5%)