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Job size will now be factored into your JSS

lenaellis
Community Member

UPDATE: The JSS Metric has been updated to reflect the changes that were announced below. As of today, March 1st, all Job Success Scores are now displaying the updated value.


We will soon update JSS metrics to reflect job value in the calculation. Today, a one-week $20 job typically carries the same weight as a one-week $1,000 job in JSS. Soon, JSS will be weighted by job earnings. For example, a one-week $1,000 job will be weighted more than a one-week $20 job. JSS will also exclude contracts with $0 earned and positive feedback. All other JSS policies will remain unchanged.



What does this mean?

We are making this change so a freelancer’s Job Success Score will display a more comprehensive representation of their freelancer workWe understand not all jobs are equal. We know higher budget contracts require more work and freelancers who complete these more complex contracts successfully should get credit for them. Just as longer-term contracts hold more weight in JSS calculations than shorter ones, we believe contract value should also hold significance in the calculation. By giving these jobs more weight, these jobs will have a greater influence on a JSS. 

 

Many freelancers will see an increase in their scores if they’ve successfully completed higher budget contracts in the past. At the same time, a small percentage of freelancers may lose their JSS, see a drop in their scores, or lose their Top Rated badge. Today, we are emailing freelancers whose JSS will see a decline of 5% or more, to let them know they will be affected.  Freelancers that see a drop in their score can improve their JSS by completing more jobs with positive feedback, as it works today. Larger budget contracts with positive feedback will result in a higher increase in JSS, however, all great feedback contributes to JSS and whether you work on large or small contracts you can still reach 100% JSS.

 

This change will take effect in March, at which time all Job Success Scores will be updated retroactively. We know many of you will have questions about this update. We won’t be able to discuss your individual score or outcomes of specific contracts. We have listed some anticipated questions below, let us know if you have any additional questions.



FAQS:

 

Can I know what my new JSS is now before this launches?

We will not be able to provide you with your updated score until the JSS calculation refreshes at launch, in March.

 

Does this mean if I don’t get big contracts I’ll never be able to get a JSS of 100%?

Receiving stellar feedback on smaller budget jobs can still get you to a JSS of 100%. We are only changing the impact of jobs based on earnings. This means that strong client feedback on a higher-budget job could boost your score more than a lower-budget job. All other aspects of JSS will remain the same.

 

How will I know if it affects me?

The majority of freelancers will be affected positively by this change and will see an increase in their scores. We are sending out emails to those who will likely see a drop in their score once the new JSS calculation goes into effect in March. 

 

Can this affect me positively, will my JSS go up?

Yes! The vast majority of freelancers on the platform will see an increase or very little change in their scores. This is because you may have worked on one or more higher paying contracts in the past, and because you received great feedback that great feedback is being weighted more. 

 

Can I lose my JSS?

A small percentage of freelancers may lose their JSS. This is because they had one or more jobs with no earnings. Positive feedback on contracts with no earnings will not be factored into JSS once we move to the new calculation. As a result, some freelancers won’t have enough outcomes to be eligible for a JSS until they successfully complete more jobs. Nearly all freelancers have scores after completing eight projects. 

 

How does weighting work specifically? 

To ensure fairness and avoid manipulation, we don’t share the specifics about how we calculate the Job Success Score. Thanks for your understanding.

 

So if I take a bigger job and get negative feedback that counts more than positive feedback on smaller jobs?
Yes. A job with higher earnings will always impact your Job Success Score (JSS) more than a smaller job. For example, feedback on a $1,000 job carries more weight on your JSS compared to a $20 job. However, receiving poor feedback on a job with more earnings can be balanced out by doing well on a job of the same size in the future or on a number of smaller jobs. 

 

Can I lose my Top Rated badge?

Yes, a small percentage of freelancers who see a decline in their JSS may drop below 90% and lose their Top Rated badge. This is because they received less-than-positive public or private feedback on one or more of their higher-paying contracts. Feedback on contracts with higher earnings will affect JSS more after this new change.

925 Comments
epae
Community Member

Thank you JSS smart rules to ruin my profile. Two hours ago I accepted the project and I was forced to leave it because the client is totally unprofessional and I didn't want to get into a bigger problem (to waste my time).
That is why my JSS will go down.
Please see the attachment.

This JSS, has nothing to do with real life. He just ruined the profiles of serious freelancers.

 

**Edited for Community Guidelines**

649a9205
Community Member

Hey guys.

 

So I have a client who created a weekly retainer contract and I wasn't aware it was a retainer, now I worked 5 hours and at the end of the week, I noticed he was charged twice and I told him. He requested a Refund (Which he should) but now I'm wondering, will it hurt my JSS?

 

ALSO ON THAT NOTE WOULD YOU GUYS EXPLAIN WHY THERE IS THIS WEEKLY RETAINER CONTRACT THING BECAUSE IT'S CONFUSING WHEN NEW CLIENTS ARE BEING CHARGED TWICE! 

petra_r
Community Member

Sandra Fadzai S wrote:

He requested a Refund (Which he should) but now I'm wondering, will it hurt my JSS?


No

 


Sandra Fadzai S wrote:

ALSO ON THAT NOTE WOULD YOU GUYS EXPLAIN WHY THERE IS THIS WEEKLY RETAINER CONTRACT THING


Why are you screaming (all capitals)?

Because most people are smart enough to select optional functions only if it's what they want. Why should clients and freelancers be deprived of the ability to set up an optional retainer just because some people click indiscriminately on everything without thinking?

 

649a9205
Community Member

Oh wow! So I'm not smart? 

 

No, I wasn't screaming that was a typing error Petra! Thanks for your help.

petra_r
Community Member

Sandra Fadzai S wrote:

Oh wow! So I'm not smart? 


You didn't set up the contract, did you?

pixel-tech
Community Member

Hi ,

 

Please guide me if client end contract without using any hour can impact on JSS 

please guide both cases if client give good feedback or negative even i did not use any hour 

I saw client cancelled contract 

Thanks 

prestonhunter
Community Member

A zero-hour or zero-pay contract will NOT appear on your public profile page.


It will NOT affect your JSS (unless the client leaves negative private feedback).

pixel-tech
Community Member

Hi,

 

According to your above situation if client give negative feed back than how much its harmful for jss

because i did not earn  any $ and contract was per hour

9126389d
Community Member

What If I don't have any new contracts for 2 weeks will my JSS drop? 
What if I have 1 running contract and no new contract for 2 weeks.

JoanneP
Moderator

Hi Salman,

 

Your JSS can change for a number of reasons, even without recent activity. Job Success Score is calculated on 6-12 and 24 months window. When contracts are pushed out of these windows your JSS will be calculated on the contracts that are in these time frames. Your JSS can change under the following reasons:

 

  • You receive poor public or private feedback from one or more clients.
  • You receive very positive public or private feedback from one or more clients.
  • A higher-value job is added to your score, and outweighs lower-value jobs.
  • Jobs you completed in the past are no longer considered because they are outside the score's time frame.

You might want to check this help article to learn more about your JSS calculation.