Job size will now be factored into your JSS

lenaellis · ‎02-03-2020

UPDATE: The JSS Metric has been updated to reflect the changes that were announced below. As of today, March 1st, all Job Success Scores are now displaying the updated value.

We will soon update JSS metrics to reflect job value in the calculation. Today, a one-week $20 job typically carries the same weight as a one-week $1,000 job in JSS. Soon, JSS will be weighted by job earnings. For example, a one-week $1,000 job will be weighted more than a one-week $20 job. JSS will also exclude contracts with $0 earned and positive feedback. All other JSS policies will remain unchanged.

What does this mean?

We are making this change so a freelancer’s Job Success Score will display a more comprehensive representation of their freelancer work. We understand not all jobs are equal. We know higher budget contracts require more work and freelancers who complete these more complex contracts successfully should get credit for them. Just as longer-term contracts hold more weight in JSS calculations than shorter ones, we believe contract value should also hold significance in the calculation. By giving these jobs more weight, these jobs will have a greater influence on a JSS.

Many freelancers will see an increase in their scores if they’ve successfully completed higher budget contracts in the past. At the same time, a small percentage of freelancers may lose their JSS, see a drop in their scores, or lose their Top Rated badge. Today, we are emailing freelancers whose JSS will see a decline of 5% or more, to let them know they will be affected. Freelancers that see a drop in their score can improve their JSS by completing more jobs with positive feedback, as it works today. Larger budget contracts with positive feedback will result in a higher increase in JSS, however, all great feedback contributes to JSS and whether you work on large or small contracts you can still reach 100% JSS.

This change will take effect in March, at which time all Job Success Scores will be updated retroactively. We know many of you will have questions about this update. We won’t be able to discuss your individual score or outcomes of specific contracts. We have listed some anticipated questions below, let us know if you have any additional questions.

FAQS:

Can I know what my new JSS is now before this launches?

We will not be able to provide you with your updated score until the JSS calculation refreshes at launch, in March.

Does this mean if I don’t get big contracts I’ll never be able to get a JSS of 100%?

Receiving stellar feedback on smaller budget jobs can still get you to a JSS of 100%. We are only changing the impact of jobs based on earnings. This means that strong client feedback on a higher-budget job could boost your score more than a lower-budget job. All other aspects of JSS will remain the same.

How will I know if it affects me?

The majority of freelancers will be affected positively by this change and will see an increase in their scores. We are sending out emails to those who will likely see a drop in their score once the new JSS calculation goes into effect in March.

Can this affect me positively, will my JSS go up?

Yes! The vast majority of freelancers on the platform will see an increase or very little change in their scores. This is because you may have worked on one or more higher paying contracts in the past, and because you received great feedback that great feedback is being weighted more.

Can I lose my JSS?

A small percentage of freelancers may lose their JSS. This is because they had one or more jobs with no earnings. Positive feedback on contracts with no earnings will not be factored into JSS once we move to the new calculation. As a result, some freelancers won’t have enough outcomes to be eligible for a JSS until they successfully complete more jobs. Nearly all freelancers have scores after completing eight projects.

How does weighting work specifically?

To ensure fairness and avoid manipulation, we don’t share the specifics about how we calculate the Job Success Score. Thanks for your understanding.

So if I take a bigger job and get negative feedback that counts more than positive feedback on smaller jobs?
Yes. A job with higher earnings will always impact your Job Success Score (JSS) more than a smaller job. For example, feedback on a $1,000 job carries more weight on your JSS compared to a $20 job. However, receiving poor feedback on a job with more earnings can be balanced out by doing well on a job of the same size in the future or on a number of smaller jobs.

Can I lose my Top Rated badge?

Yes, a small percentage of freelancers who see a decline in their JSS may drop below 90% and lose their Top Rated badge. This is because they received less-than-positive public or private feedback on one or more of their higher-paying contracts. Feedback on contracts with higher earnings will affect JSS more after this new change.

petra_r · ‎09-01-2021

Harshil D wrote:
A client asked me to do a piece of work for which I quoted him a fixed price.

That is always a scam!

Harshil D wrote:
Because I didn't append memos on the hourly tracking app (I know, rookie mistake), I am not eligible for the Payment Protection Program, meaning I won't get paid.

You wouldn't be protected beyond your usual or profile rate (whichever is lower) anyway, because inflated hourly rates are excluded from the protection.

Harshil D wrote:
My question is that with the new Upwork rules where contracts without feedback do not count towards JSS, does that extend to contracts with no earnings too?

Yes, it does. Your JSS would only be affected if your client left poor feedback.

mohammadumair30 · ‎02-25-2022

How much 0$ paid end contract effect jss I need the exact formula my jss go 100 to 92 I have 3 completed jobs and 3 in progress I searched and never found the exact formula.

also, I need advice from my fellow expert freelancer

should I end the other 2 dead contracts to get jss up

Do more little jobs or use

top rated to remove or save it for the worst situation.

wescowley · ‎02-25-2022

They won't affect your JSS unless the client leaves poor private feedback. They won't bring your JSS up.

I wouldn't use the perk unless you have a contract that takes you under 90% (or the written feedback is bad).

Just keep completing jobs and leave the clients happy, and the score will come back up.

mohammadumair30 · ‎02-25-2022

Thank you for your valuable advice I will follow that advice.

after I ended the contract my jss goes down after a week. The client did not give feedback but 0 paid contract have a negative effect. If you have fewer jobs it affects most. maybe I am wrong but I have read this in many answers. but need the exact formula to calculate myself and make a strategy.

Thank you for your answer.

abdelazizelbadry · ‎03-07-2022

A client did not want to pay the agreed amount. He asked to do things for a certain amount of money and then after submitting the task he did not pay the full amount, because he claimed that the work is not good. In addition, we agreed to do two medical cases for a certain amount, and after sending them to him he said it was three medical cases. After the three medical cases were sent to him, he did not pay the agreed amount because he made a false claim that the work isn't good. What should I do so that this does not affect my JSS?