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Job size will now be factored into your JSS

pelinomedia
Active Member
Pelin E Member Since: Mar 2, 2020
771 of 910

Yes I think Shuvo is very right. It is one of the most sensible comments in the recent days about this subject.

arefinshuv0
Active Member
Shuvo B Member Since: Jul 26, 2019
772 of 910

This is what i am talking about.

Upwork should think about this Updated JSS algorithm again.

sergeimcfa
Active Member
Sergei M Member Since: May 28, 2020
773 of 910

1 client opened 5 contracts with me, pressured me to do free work, and give him discounts. I refused. I explained that getting instructions and presenting outcomes is work. I explained that 29$/hour isn't too much. Anyway he closed one 150$ job at 3.7 stars ... I realized where he was heading, so I closed off all his contracts, refunded him everything. But he still managed to drop my JSS to 81%. 
I don't know what to do now. Moving to another platform seems to be the only option. I made almost 30,000$ on upwork .. was top rated a month ago ... now one scammer just ruined me.

petra_r
Community Guru
Petra R Member Since: Aug 3, 2011
774 of 910

Sergei M wrote:

1 client opened 5 contracts with me


Why would you have 5 open contracts with any one client? That is literally the freelancing equivalent of Russian Roulette.

 

Clients can't force you to do anything. That is the beauty of freelancing.

81% is not the end of the world. You have 17 contracts in progress, get them closed successfully and you will be fine.

 

If you really said what the client says you said in their feedback, I must say that you need to rethink your approach...

 

lysis10
Community Guru
Jennifer M Member Since: May 17, 2015
775 of 910

lol I thought my 3 contracts with the same client that went south was bad, but dude you outdid me.

 

I kept the money though because I'm a chad. ๐Ÿ˜Ž๐Ÿ˜Ž๐Ÿ˜Ž๐Ÿ˜Ž๐Ÿ˜Ž

a_lipsey
Community Guru
Amanda L Member Since: Jan 23, 2018
776 of 910

Sergei M wrote:

1 client opened 5 contracts with me, pressured me to do free work, and give him discounts. I refused. I explained that getting instructions and presenting outcomes is work. I explained that 29$/hour isn't too much. Anyway he closed one 150$ job at 3.7 stars ... I realized where he was heading, so I closed off all his contracts, refunded him everything. But he still managed to drop my JSS to 81%. 
I don't know what to do now. Moving to another platform seems to be the only option. I made almost 30,000$ on upwork .. was top rated a month ago ... now one scammer just ruined me.


Closing 4 contracts with no pay is what tanked your JSS. You would have been better off to do a good job and hope for at least 4 star feedback or talk to the client about how to  improve the other jobs and keep working (and earning money). Instead of resolving whatever issue there was with your performance, you tanked your own JSS. Nice job. 

 

You can still recover with good feedback on your open jobs. I recovered from 82%. You can recover from 81%. But you need to learn some conflict resolution skills or this will happen again. And again. And again. 

xdzain461
Community Leader
Zain M Member Since: Jan 10, 2020
777 of 910

Hi Amanda, Glad to know that you have recovered from 82% JSS, but here I am giving everything to recover from drastic decrease in JSS. It has been decreased since it was awarded to me. I accept my mistakes choosing poor clients, poor private feedbacks, ending 1 contract with no earning and  I accept the decrease in JSS in those period in which I have done poor job. But, I never has a 1% increase in JSS. From 100 to 88, 88 to 85, 85 to 82, 82 to 79 and now 78.  I wonder why me JSS doesn't increase on that period of time when I had only successful jobs with positive public and private feedbacks.

Despite of 78% JSS, I was able to get a 20$ job and I completed successfully (5-Star Feedback + Client's Satisfaction) but I am not sure is it enough to get my JSS boost up by 2%? A 540$ successful job didn't increase my JSS at all, so I am expecting the decrease in JSS this Sunday as well.

Now, some would suggest me to stop asking about JSS tips everyday but why should I stop as it is the most important factor on Upwork. Public feedbacks are almost nothing infront of JSS.

 

ezaz_sahibzada
Active Member
Sahibzada Muhammad E Member Since: Sep 19, 2017
778 of 910
JSS got updated today. My JSS on profile got reduced to 96% while on Stats page it's still 100%. Any clue?
tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
779 of 910

Hi Sahibzada Muhammad,

 

Please allow the system to update and show the updated information. If you need further assistance, please let us know. Thank you!


-Joanne
Untitled
leonardorepetto
Active Member
Leonardo R Member Since: Jun 5, 2020
780 of 910

Hi,

I don't know if this is the right place for this, please let me know if I should ask somewhere else.

I've been working for a client in a project for almost a month, the job was completed and fully paid as a last milestone but the client wasn't closing the contract. After I asked him he did it, yesterday he left me a 5 stars feedbak, but my JSS dropped from 100% to 94%.

I've been redaing here that even if the public feedback is of 5 stars, the private feedback might not, and this could be the reason behind a JSS drop.

In this particular case it doesn't make much sense since I've gone the extra mile for this client, accepting a lower budget than what I originally asked for, working far more than the original scope and making tons and tons of revisions until he was completely satisfied. It'd be very unfair if he left other than a flawless feedback. How can I know for sure that the reason for the drop in my JSS is because of a lower than 5 stars private feedback from this client? Is there any other way than asking him directly?

He talked about working together again and I'm not very fond of this idea, I don't want to turn him down if he wasn't responsable for the drop in my JSS.