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Job size will now be factored into your JSS

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Community Guru
Sanja D Member Since: Dec 18, 2013
781 of 866
Well - I strongly suspect that my client recommendation metric is stuck - however, UC support claims that's not the case... I have no clue, really - I just know that thing didn't move...ever...
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Active Member
Mohamad M Member Since: May 25, 2019
782 of 866

 So yeah, out of no where, I woke up to find out that it became 93%! I officially exited from the 91% club. 

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Ace Contributor
Andrew C Member Since: Mar 2, 2020
783 of 866

Mohamad M - because it takes ages for the JSS to be updated.

 

Immediate impact - negative impact... ages to update.

 

Pathetic really.

 

And most, if not ALL of Upworks' responses to this, pathetic. "Please read the READ ME file."

 

Nobody is interested in reading it when it does so much damage.

 

Fix it. Simple as that.

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Ace Contributor
Chirayu M Member Since: May 15, 2020
784 of 866

Hey team,

 

I've completed 5 projects. Out of them, 4 are the projects with a 5-star rating. Still, my job success score is very less.

 

I don't get this. Can you help me understand this?

 

Thanks

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Community Guru
Petra R Member Since: Aug 3, 2011
785 of 866

Chirayu M wrote:

I've completed 5 projects. Out of them, 4 are the projects with a 5-star rating. Still, my job success score is very less.


Private feedback and / or contracts that ended with no money ever changing hands at all.

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Ace Contributor
Chirayu M Member Since: May 15, 2020
786 of 866

Hi Petra,

 

None of my contracts ended with no money changing. Also, all my contracts ended with a 5-star rating except the last one. Is this score due to a bad score in the last contract?

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Ace Contributor
Drew D Member Since: Feb 18, 2020
787 of 866

What is your JSS? It doesn't tell us when we click on your profile. 

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Ace Contributor
Chirayu M Member Since: May 15, 2020
788 of 866

Hello Drew,

 

My JSS is 50%.

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Ace Contributor
Drew D Member Since: Feb 18, 2020
789 of 866

Probably poor private feedback on the last job combined with something else. Have you or your clients canceled any jobs without payment? Do you have any jobs that have been open for a long time without payment?

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Ace Contributor
Drew D Member Since: Feb 18, 2020
790 of 866

Apologies, I see you answered this above to Petra. My guess is it was poor private feedback on two contracts. You won't know for sure until your 'clients who would recommend you' score gets updated. 

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