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Job size will now be factored into your JSS

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Active Member
Odetayo A Member Since: Jun 21, 2020
811 of 876
I had 5 star for the four contracts.
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Active Member
Muhammad Ibraheem J Member Since: Jun 21, 2020
812 of 876

Hi,
My job success score dropped for no reason from 100% to 82%. I have all the jobs successfully completed.

I don't understand this. Kindly help.

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Ace Contributor
Andrew C Member Since: Mar 2, 2020
813 of 876

Muhammad Ibrahaeem J said:

 

"Kindly help."

 

Upwork will likely say...

 

Read the outline of how we determine your score. That is how it is done, we are not changing it.

 

**Edited for community guidelines**

 

It is a new month - 6 days ago - I now have 3 or 4 open contracts from June that are still open because...

 

>> **Edited for community guidelines**

 

I have contracts open for a full month because I am not opening up a contract for each and every little project a repeat customer sends me... now I am stuck with my JSS likely sliding down - NOT BECAUSE ANY CLIENT IS UNHAPPY. Only because these clients don't give enough **Edited for community guidelines** about how Upwork operates.

 

If I continue to message these clients to tell them to end the contract - that will **Edited for community guidelines**

 

Why can I NOT END CONTRACTS?????????????????????????????????????

 

I can **PROPOSE** a new contract but unless the client is responsive - nothing is going to get done.

 

Upwork - SERIOUSLY?????

 

I make Upwork 20% of everything I earn and yet you want me to **Edited for community guidelines** my clients further????????

 

Upwork - you have MAJOR ISSUES YOU NEED TO ADDRESS.

 

**Edited for community guidelines**

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Moderator
Valeria K Moderator Member Since: Mar 6, 2014
814 of 876

Andrew,

 

We appreciate feedback shared by our users in the Community and have been forwarding it to the product team for consideration. The team has been working on reviewing JSS calculation and updating certain aspects of it. A couple of such updates were announced on this thread. If there are more changes in the future, we'll make sure to announce them as well.

I'd also like to add that currently, contracts with no feedback are only flagged when they represent a significant portion of the freelancer's contracts.

~ Valeria
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Active Member
Mr. A Member Since: Mar 7, 2020
815 of 876

Hi everyone,

 

I have recently been hired by a client who had posted a (fixed) job with brief description. I applied because the description was clear about the goal of the project of what needs to be done and I had the required skills.

 

Before the hire of course, as a habit, I did my research on the client (he had worked with one freelancer, good feedback) as well as discussed the details of the job in the interview. The first thing he said about the job was that the budget defined by himself in the job post was a bit higher and he would pay less. After some discussion, I agreed to that because I knew what needed to be done and his new lower offer was fine too. Before creating the milestones he sent me the list of tasks on chat dividied into 2 milestones. Going through the task, I realized there was much more to the job than originally described in the post. I immediately shared my concerns about the budget being insufficient and the deadline too short. I decided not to proceed.

 

He contacted me later asking what was a suitable duration and budget for the project. I told him what I thought and he agreed to increase his original offer and showed some flexibility in timeline. I went through the details of each task he listed with him and asked important questions which he answered on chat. There were parts where I would require help from him/his team and he agreed (in writing) he will provide me the necessary help. Conrtact awarded with a single milestone (all tasks included) because he was having trouble dividing them into two.. some PayPal issue.

 

After the first day update, when I shared the details he was pleased with the work. And then all of a sudden he said that he was comfortable giving me the additional parts which he (or his team) was supposed to do. When I reminded him about his "promise" he then said he would do those parts himself "with my help". Again, this was not agreed to before and I did not include "my help" because this part required me spending extra hours with him.

 

The project is still new, it has been 2 days since he hired me. I have done some work but from the experience I have dealing with clients (on and off Upwork), I feel he intends to get a lot more work done using the tactics I described above. I am willing to end/cancel the contract without payment of course but I am concerned about my JSS which is at 100% (after 8 successful projects). I have read on posts here that JSS is negatively impacted if I close a project without payment. And worse, if the client leaves a bad private feedback. I think a public feedback in a non-payment project is not applicable. My question is how low will my JSS go down if out of 9 projects, I cancel this one without payment? 

 

I need the advice of experts please. The job is still active and I am working on the tasks given by the client. But I feel the tasks list will expand with time and I won't be able to complete the project in due time giving the client an excuse to leave a bad feedback. At this stage, I am not concerned about the payment. I am more concerned about my JSS. Please help.

 

I want to add that he asked more than once whether I was okay communicating on a different medium (outside Upwork) and I disagreed.

 

Thanks,
Abdullah

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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
816 of 876

Hi Mr. A,

 

Contracts with no earnings and no feedback, whether closed or not, can significantly lower your JSS because they indicate client dissatisfaction. If the contract won't move forward, closing it as soon as possible or asking the client to do so and leave feedback will minimize the negative impact on your score. I also encourage you to check this announcement with information about the recent update to the JSS calculation. We are now weighing jobs with higher earnings. Thank you.


-Joanne
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Ace Contributor
Andrew C Member Since: Mar 2, 2020
817 of 876

>>Contracts with no earnings and no feedback, whether closed or not, can significantly lower your JSS because they indicate client dissatisfaction.

 

So - here's where exactly this goes completely off the rails for ALL Upwork users.

 

Clients are often lazy.

 

Clients are often forgetful.

 

Clients often don't give a crap about how Upwork operates and couldn't care the slightest about leaving feedback or even bothering to close off a project - they're moved on in their little lives.

 

WHERE DOES THIS LEAVE ALL FREELANCERS WHO ARE ***PAYING*** TO USE THIS SITE?????

 

Really, so sick and tired of the useless dribble being thrown at us on this.

 

Until Upwork comes up with a bullet-proof method to ensure freelancers aren't screwed - your whole JSS scoring and explaining is just utterly worthless.

 

Sorry. But you are going to ahve to do a hell of a lot better to win our respect here.

 

Use some/most/all of the money we spend on this system and IMPROVE it.

 

Jebus.

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Active Member
Mr. A Member Since: Mar 7, 2020
818 of 876

Thank you Joanne for the explanation. I have also had a look at the link shared.

 

This is sad though, for the freelancers as there are clients who are not cooperative and WILL give bad private feedback that directly affects JSS since that is how it works as per your explanation/link.

 

And then this "...a one-week $1,000 job will be weighted more than a one-week $20 job..." which means I really have to take care while bidding on a project with a higher budget and agree to more work (for free) if a client forces and even threatens to leave bad feedback. And the post also mentions "Positive feedback on contracts with no earnings will not be factored into JSS once we move to the new calculation.", why? A client leaving a positive feedback without earnings means the client/freenalcer agreed mutually on ending a contract with no hard feelings.

 

I guess I agree with most of the posts related to JSS on this community forum requesting/suggesting Upwork to work on their JSS calculation to attract more freelancers. I have read posts by freelancers who were shocked to see the drop in JSS all of sudden, even with positive project completion rate.

 

As for my current dilemma, I guess I can only pray that the client does not push me to do extra work and when the contract ends, he gives me a positive "private" feedback. Because that is what matters now, not the feedback we see publicily on a profile. I guess from now on, I have to request (beg) the client to leave a positive "private" feedback.

 

Thanks

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Community Guru
Douglas Michael M Member Since: May 22, 2015
819 of 876

Joanne Marie P wrote:

 

...If the contract won't move forward, closing it as soon as possible or asking the client to do so and leave feedback will minimize the negative impact on your score.


Clients cannot close a job without leaving feedback. Accepting this advice, asking the client to close the job is sufficient. Like many others here, I will do everything possible to avoid mentioning feedback, or any other internal Upwork process, to clients. Also, that "will minimize" is rather strong without knowing, as no one can know, exactly what kind of feedback the client will leave.

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Ace Contributor
Susan W Member Since: Dec 30, 2019
820 of 876

Douglas Michael M wrote:


Clients cannot close a job without leaving feedback. Accepting this advice, asking the client to close the job is sufficient. Like many others here, I will do everything possible to avoid mentioning feedback, or any other internal Upwork process, to clients. Also, that "will minimize" is rather strong without knowing, as no one can know, exactly what kind of feedback the client will leave.


Out of curiosity, if a client can't close a contract without leaving feedback, how do jobs end up closed in the feeds/profiles with "No feedback given?" Perhaps they don't have to leave public feedback? Private feedback does absolutely no good when it's not visible to the clients looking at our profiles. They will see our JSS percentage, but most of them really have no idea how that intertwines with public vs. private feedback and all the other "things" woven into that score. I think it's a bit confusing to tell people they don't have to remind client's to leave feedback when that is a mantra around here so we don't end up with a string of "No Feedback Given" because that damages the JSS, as well.  What am I missing? Your sentiment seems to  vary greatly from the masses.

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