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Job size will now be factored into your JSS

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Active Member
Tammi W Member Since: Feb 3, 2020
91 of 675

greedy Upwork....no more helping the small person motiovated to work.I guess that's the attitude it takes to become the next Silicon Valley.

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Community Guru
Varun G Member Since: Dec 11, 2019
92 of 675

A welcome change. Thank you. This is a step towards the perfect JSS algo. One that doesn't screw you over if you have multiple open long-term contracts, or multiple closed contracts in a row (due to client inactivity), or multiple contracts with no feedback... Let's keep the change train rollin'!

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Oleg Z Member Since: Sep 9, 2015
93 of 675

Why do not a step further, and measure JSS in some other units, not in percent? Now a freelancer with a few contracts, who earned $5000/year, has the same JSS as a freelancer, who earned over $100K/year. Although there's an obvious difference. Smiley Happy

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Community Guru
Douglas Michael M Member Since: May 22, 2015
94 of 675

Oleg Z wrote:

Why do not a step further, and measure JSS in some other units, not in percent? Now a freelancer with a few contracts, who earned $5000/year, has the same JSS as a freelancer, who earned over $100K/year. Although there's an obvious difference. Smiley Happy


JSS is not and never has been a percentage (of what: "success"? in what quantitative units is that measured?). It is a score (as its name suggests) on a 100-point scale, which does not make it a percentage; it is misleading to publish it with a percent sign. And while we're at it, this move may make clearer that what JSS really rates is not something so nebulous as success, but imputable profitability to Upwork (and proportionally to us). As such, is it really a good metric to offer to clients? (Rhetorical, and beyond the scope of this discussion.)

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Community Guru
Varun G Member Since: Dec 11, 2019
95 of 675

Oleg Z wrote:

Why do not a step further, and measure JSS in some other units, not in percent? Now a freelancer with a few contracts, who earned $5000/year, has the same JSS as a freelancer, who earned over $100K/year. Although there's an obvious difference. Smiley Happy


There is no obvious difference in job excellency and efficiency between someone who earns a lot and someone who earns less. The latter is simply better for clients on a budget. The JSS should factor in proportional earnings (ie. a freelancer who gets a 5-star review on a $90 job and a 1-star review on a $10 job should have the same JSS as someone who gets a 5-star review on a $90,000 job and a 1-star review on a $10,000 job). Making a judgement based on absolute earnings would be terrible as it would price out the vast majority of freelancers and would also make it much harder for clients on a budget to find freelancers who are good fits.

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Mariana M Member Since: Feb 4, 2020
96 of 675

You guys really really need to figure this out. Elance had a great system, why can't we just go back to that one? This JSS thingy is complicated and every time you guys make a change like this it changes the entire dynamic of the platform, do you realize that? And the impact it has in our earnings?

 

I find these things irresponsible. The app is working great tho, so we have that. Good job on that one.

 

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Kalaani W Member Since: Jan 14, 2016
97 of 675

Do you have no plan to add weight on job category's or clients budgets .

 

For more clarification ; 

We all know freelancers used to works on some specific  job category . For example some do "Logo Designing " only and some do "App developing " and so on ... . Its clear logo design jobs are rather lower in paying compare to App development . So logo designer might not have higher paying job for years . Eventually they will not become top rated in the future . As result clients will not be able to find Top rated Logo designers , for a example . 

 

And also If client never want to pay higher , how can freelancer get higher jobs on specific category . 

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Community Guru
Christine A Member Since: May 4, 2016
98 of 675

Kalaani W wrote:

Do you have no plan to add weight on job category's or clients budgets .

 

For more clarification ; 

We all know freelancers used to works on some specific  job category . For example some do "Logo Designing " only and some do "App developing " and so on ... . Its clear logo design jobs are rather lower in paying compare to App development . So logo designer might not have higher paying job for years . Eventually they will not become top rated in the future . As result clients will not be able to find Top rated Logo designers , for a example . 

 

And also If client never want to pay higher , how can freelancer get higher jobs on specific category . 


As I understand it, lower paid designers won't be prevented from becoming top-rated, it's just that if you do a $5 logo and get 5 stars, then you do a $300 logo and get 4 stars, the latter will have a bigger impact on your JSS. I agree that this should be the case. A lot of freelancers are happy to exchange cheap work in return for good feedback (or they hire themselves, or get friends to create fake projects), and they shouldn't be allowed to game the system like this. 

 

The fact is that there are way too many "top rated" freelancers, to the extent that the badge has become completely meaningless. If a designer can command $2,000 for a logo but has a 92% rating, whereas another designer charges $5 for a logo and has a 100% rating, does that mean that the latter is "better" than the former? I very much doubt it, but that's the way that it looks to clients under the current system. 

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Community Guru
Richard W Member Since: Jun 22, 2017
99 of 675

I think this is a good idea. It will make it less risky to take on small jobs from clients who are new to Upwork and therefore an unknown quantity. True, big jobs will be more risky JSS-wise, but at least if a big job tanks your JSS you'll have the comfort of the big earnings!

 

It seems to me that this change will increase the power of the Top Rated feedback removal perk, since TRs will be able to remove those particular damaging results.

 

By the way, I doubt the weighting of jobs will be strictly proportional, ie a $1000 job having 100 times the weight of a $10 job. That would be too drastic. It will be interesting to see how the weights are scaled.

 

A question. What weight will no-earnings jobs be given?

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Petra R Member Since: Aug 3, 2011
100 of 675

Richard W wrote:

 

By the way, I doubt the weighting of jobs will be strictly proportional, ie a $1000 job having 100 times the weight of a $10 job. That would be too drastic.


That was how the average star rating was (and still is, for clients) calculated, minus the $ 1000 ceiling. So one huge job going wrong could literally destroy your average, One huge job ending really well was an insurance against several poor outcomes on smaller jobs.

 

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