Lukas M wrote:
What about letting clients fix their private feedback? because private feedback isn't private if it drops your public JSS.
This is situation is disappointing for many freelancers.
I agree. One time a client gave me a 5 star public rating but must have given me a low private feedback rating because it had dropped my JSS significantly (and I couldn't understand why the client would do that as they never indicated to me there were any problems with me or my work).
Another question that comes to mind is... what about when clients don't leave feedback at all? Not that a freelancer gets negative feedback, but rather, just doesn't get anything -- I had a different client do that, too.
One more question: How does Upwork determine what a "higher paying" job is?
That's one of the thing that doesn't make sense to me . i do believe engineers at upwork mean well and are pretty smart ... but this is not a sound decision , especially given that the private feedback doesn't need any verification before being counted on the JSS . you can't dispute it . And also it enforces people to pretend , just be fake around you . Just when everyone complained that the internet/social media can make people say stupid things about you due to their own biais , hatred , that has nothing to do with your work , who you are ; Upwork decided to use that against freelancers . i had 3 projects all 5 stars , no complain from a client , all my jobs submitted before time , no argument with a client , decided to reduce my price because of a client budget . just found out that i have a negative private feedback - 25 on freelancer.com what you do is what you get
I agree with Lukas M. I have completed each and every job successfully and lots of time client praised my work privately in messenger and once the final design is submitted, the client never showed up for the feedback or job completion, but Upwork never helped in this situation? Once the client left, it's impossible to get him/her back to Upwork. Lots of them just don't care about freelancers profile or JSS. We cannot beg to each client for feedback.
I am extremely disappointed with the new JSS rule. I am working with some clients since 3 years on daily basis, it's impossible for me to take one big project because i have to manage 4-5 clients daily, so i prefer the number of small projects than one big project.
I think I joined Elance around 2007 and then rolled over to Upwork when they acquired EL. I used to be active in the community with EL. I find it amazing that the complaints that appear here, are almost identical to those that appeared on EL 13 years ago. It tells me that this industry has not evolved one bit.
I think the lesson that needs to be learned is to use your disappointments to learn your market better. Yes, there are crappy clients. But they all tend to write the same way, have rediculous budget numbers, have payment records that are less than enthusiastic. Learn to avoid them. Don't waste your time. Learn from the good clients.
Learn how to write a proposal that actually addresses what the client wants. Don't waste their time. Effective, to the point short proposals that include published work, a competitive (but not low ball) price, and an invitation to chat about the project on Upwork is all the hook you need.
I don't know why I added this but it might help one person.
I used to believe that the JSS was dollar weighted and it hit me as a surprise when I learned it wasn't the case. I think it makes sense to have big jobs weighting more in the JSS than the smaller ones.
I am a veteran freelancer on upwork. I gave up finding good jobs here and started co find my prospects through other methods. Now I have a decent income.
What I find frustrating is that when I left upwork, my score was around 90%, now is near 50%. I don't care much, but please upwork, stp hurting yourself. You are setting yourself on fire with these decisions.
You destroyed a good system like eLance, you are hurting freelancers with an unfair rating sistem and you are chasing your clients away with providing poor quality freelance pool.