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Job size will now be factored into your JSS

Community Guru
Wendy C Member Since: Aug 24, 2015
31 of 48

Kudos to Andrew for "What Upwork should be doing is allowing clients with very long running and high-volume contracts the ability to provide reviews and feedback every quarter (Q1, Q2, Q3, Q4), instead of having to close a contract completely to leave a review."

Active Member
Benjamin K Member Since: Dec 4, 2018
32 of 48
Now you should redefine it and rename it too. "Job success" is misleading in the sense that it sounds like if anything less than 100%, you didn't successfully complete some jobs. "The percentage of this freelancer's jobs that resulted in a great client experience." is outlandishly over simplified and subjective, IMO.

Isn't the goal to have an actionable metric for clients to weigh? The algorithm is so complex it's kind of become irrelevant to clients.
Community Guru
Noureldin Y Member Since: Sep 7, 2019
33 of 48

` Aiight Aiight `


Marvelous.
Community Guru
Amanda L Member Since: Jan 23, 2018
34 of 48

What do you mean JSS scores will be  updated retroactively? I was just knocked out of TR status because I dipped below 90%, and this change should increase my JSS. Does that mean I'll be returned to TR as if I never dipped? What exactly does updated retroactively mean and how does that work?  Or do you just mean you will incorporate all previous contracts at their newly weighted value? 

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
35 of 48

Hi Amanda,

 

Your Job Success Score will be recalculated retroactively once this change takes place. So yes, previous contracts with higher earnings will have more weight in the score.

~ Valeria
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Active Member
Tammi W Member Since: Feb 3, 2020
36 of 48

greedy Upwork....no more helping the small person motiovated to work.I guess that's the attitude it takes to become the next Silicon Valley.

Community Leader
Varun G Member Since: Dec 11, 2019
37 of 48

A welcome change. Thank you. This is a step towards the perfect JSS algo. One that doesn't screw you over if you have multiple open long-term contracts, or multiple closed contracts in a row (due to client inactivity), or multiple contracts with no feedback... Let's keep the change train rollin'!

Active Member
Oleg Z Member Since: Sep 9, 2015
38 of 48

Why do not a step further, and measure JSS in some other units, not in percent? Now a freelancer with a few contracts, who earned $5000/year, has the same JSS as a freelancer, who earned over $100K/year. Although there's an obvious difference. Smiley Happy

Community Guru
Douglas Michael M Member Since: May 22, 2015
39 of 48

Oleg Z wrote:

Why do not a step further, and measure JSS in some other units, not in percent? Now a freelancer with a few contracts, who earned $5000/year, has the same JSS as a freelancer, who earned over $100K/year. Although there's an obvious difference. Smiley Happy


JSS is not and never has been a percentage (of what: "success"? in what quantitative units is that measured?). It is a score (as its name suggests) on a 100-point scale, which does not make it a percentage; it is misleading to publish it with a percent sign. And while we're at it, this move may make clearer that what JSS really rates is not something so nebulous as success, but imputable profitability to Upwork (and proportionally to us). As such, is it really a good metric to offer to clients? (Rhetorical, and beyond the scope of this discussion.)

Community Leader
Varun G Member Since: Dec 11, 2019
40 of 48

Oleg Z wrote:

Why do not a step further, and measure JSS in some other units, not in percent? Now a freelancer with a few contracts, who earned $5000/year, has the same JSS as a freelancer, who earned over $100K/year. Although there's an obvious difference. Smiley Happy


There is no obvious difference in job excellency and efficiency between someone who earns a lot and someone who earns less. The latter is simply better for clients on a budget. The JSS should factor in proportional earnings (ie. a freelancer who gets a 5-star review on a $90 job and a 1-star review on a $10 job should have the same JSS as someone who gets a 5-star review on a $90,000 job and a 1-star review on a $10,000 job). Making a judgement based on absolute earnings would be terrible as it would price out the vast majority of freelancers and would also make it much harder for clients on a budget to find freelancers who are good fits.

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