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Job size will now be factored into your JSS

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Active Member
Abdelrahman D Member Since: Jul 26, 2020
811 of 832

I've done 4 total Jobs and I got 5 stars and good feedback for 3 of these 4 jobs and only one job is without feedback, can anyone tell why I'm getting a 69% Job Success Score?

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Ace Contributor
Arslan A Member Since: Nov 14, 2019
812 of 832

Hi Abdelrahman,

 

As far as I know we need total 5 jobs with three different client to have JSS. Since you have total 4 completed jobs, that does sounds like you have contract with no earning/full refund, which can significantly lower your JSS. 

 

Arslan

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Farah Z Member Since: Jul 6, 2020
813 of 832

Hey Arsalan,

 

I have completed 5 jobs with 5 different clients; I only had one unsuccessful job because the client was unreasonable beyond limits. I had no option but to end the contract and refund her. The job was of $7. I currently have 2 other contracts that I am working on; I have worked for one client before and the other is new. I am quite worried that the contract I cancelled will have a massive impact on my JSS. Can you or anyone guide me? I have read that the impact depends on the size of the job.

 

I am quite worried and need some guidance. 

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Arslan A Member Since: Nov 14, 2019
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Hi Farah,

 

Unfortunately this happended to me as well. Any contract with no earning/fully refund can dramatically lower our JSS. The effect will be more startling if we have less number of completed contracts. 

And yes contract with high earning will weight more, but still any unsuccessful outcomes will become a part of JSS, unless it fall out from JSS calculation window. 

Arslan

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Arslan A Member Since: Nov 14, 2019
815 of 832
Hi,

I cannot see any change in my JSS and update is supposed to be today. After previous JSS update I've successfully completed one contract, however, there is no slight change in my JSS. I expect atleast some increment. Can any one please guide me?

Looking forward.

Arslan
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Ace Contributor
Arslan A Member Since: Nov 14, 2019
816 of 832
Hi. Sorry its now updated and I think we have to wait until 6pm UTC for JSS to be fully updated.

Arslan
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Active Member
Kripanshu K Member Since: Aug 2, 2020
817 of 832

My job success score is 94% but when someone views my profile from another device it becomes 86%.

 

Can anyone please explain to me why is this happening? 

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Community Guru
Wes C Member Since: May 3, 2019
818 of 832

Did it just change today? If so, it's probably just due to delays in updating. Give it time to settle.

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Sydney H Member Since: Jul 26, 2020
819 of 832

Hi All,

I am new to UpWork and have been working on several projects for about a month now. I've received good feedback from my clients. Of my 5 completed projects that are on record, only one was not 5 stars, it was at 4.8. Would this really equate to an 80% success score??

 

That seems off, and I feel like starting out with this score is going to look like a negative for obtaining work, compared to those in the 90s. I have several ongoing projects, all going well except for some lack of communication from a client but I have been working on the projects as much as possible with the response times I am getting. I've also had one project placed on hold because the client's card was not verified. I don't feel like it's my fault that this happened, but perhaps the delay/inactivity of the contract caused my score to come down?

 

I am curious how often the score is updated? I would like to bring it up into the 90s, I just don't see what brought it so far down...

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Community Guru
Robin H Member Since: May 28, 2019
820 of 832

Hi Sydney,

 

I understand your issue because I've been there. When I started here 2 years ago I was in a similar position with a JSS in the 80s and thought no one would hire me. But I kept moving forward and applying to jobs where a JSS of 90s wasn't a requirement. And I was hired. After a few successful jobs, my JSS increased. 

 

Don't dwell on the past and keep applying to jobs you can knock out of the park. Your JSS will improve. 

 

Good luck to you!

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