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Job size will now be factored into your JSS

chirayumodi
Ace Contributor
Chirayu M Member Since: May 15, 2020
821 of 922

Okay, thanks Drew.

chirayumodi
Ace Contributor
Chirayu M Member Since: May 15, 2020
822 of 922

No. I don't have any open contracts. Also, none of my contracts has been cancelled without payment. 

 

"Probably poor private feedback on the last job combined with something else.".

 

Can you please explain me this? I didn't get "with something else". I have all the contracts with good rating and all ended well.

donnelly_drew
Ace Contributor
Drew D Member Since: Feb 18, 2020
823 of 922

Clients give public feedback and private. The stars on your profile are public feedback. Your private feedback factors into your JSS, but you are not told who left it. This is so that clients can provide more honest feedback. 

tayyab146
Active Member
Muhammad Tayyab H Member Since: May 18, 2020
824 of 922

Hello Everyone,

I am new to upwork, I have completed 5 jobs here out of which 3 were ended with positive 5 star feedback, one client didn't give the feedback and one was a 100% refund. It shows that my job success score is 69%. Why is that when I completed 4 out of 5 jobs?

martina_plaschka
Community Guru
Martina P Member Since: Jul 11, 2018
825 of 922

Muhammad Tayyab H wrote:

Hello Everyone,

I am new to upwork, I have completed 5 jobs here out of which 3 were ended with positive 5 star feedback, one client didn't give the feedback and one was a 100% refund. It shows that my job success score is 69%. Why is that when I completed 4 out of 5 jobs?


A job with no money paid is bad for your rating, your private feedback might have been bad, and public stars don't have much weight on JSS, consider them purely window-dressing. 

tayyab146
Active Member
Muhammad Tayyab H Member Since: May 18, 2020
826 of 922

what is this private feedback? is this possible that client who left 5-star still give bad private feedback

adeyemi187
Active Member
Odetayo A Member Since: Jun 21, 2020
827 of 922
Dear Colleagues,
My job success score just dropped to 87% without any negative review. All my reviews are 5 stars, can some please tell me what could be the reason?
yitwail
Community Guru
John K Member Since: Feb 17, 2015
828 of 922

Odetayo, it might be the four closed contracts with no feedback given. Now someone might come along and say that doesn't/shouldn't lower your score, but if so, let's hope they can tell us what did lower it.

__________________________________________________
"No good deed goes unpunished." -- Clare Boothe Luce
adeyemi187
Active Member
Odetayo A Member Since: Jun 21, 2020
829 of 922
I had 5 star for the four contracts.
ibraheem-javed
Active Member
Muhammad Ibraheem J Member Since: Jun 21, 2020
830 of 922

Hi,
My job success score dropped for no reason from 100% to 82%. I have all the jobs successfully completed.

I don't understand this. Kindly help.