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Job size will now be factored into your JSS

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Active Member
Kripanshu K Member Since: Aug 2, 2020
831 of 866

My job success score is 94% but when someone views my profile from another device it becomes 86%.

 

Can anyone please explain to me why is this happening? 

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Community Guru
Wes C Member Since: May 3, 2019
832 of 866

Did it just change today? If so, it's probably just due to delays in updating. Give it time to settle.

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Active Member
Sydney H Member Since: Jul 26, 2020
833 of 866

Hi All,

I am new to UpWork and have been working on several projects for about a month now. I've received good feedback from my clients. Of my 5 completed projects that are on record, only one was not 5 stars, it was at 4.8. Would this really equate to an 80% success score??

 

That seems off, and I feel like starting out with this score is going to look like a negative for obtaining work, compared to those in the 90s. I have several ongoing projects, all going well except for some lack of communication from a client but I have been working on the projects as much as possible with the response times I am getting. I've also had one project placed on hold because the client's card was not verified. I don't feel like it's my fault that this happened, but perhaps the delay/inactivity of the contract caused my score to come down?

 

I am curious how often the score is updated? I would like to bring it up into the 90s, I just don't see what brought it so far down...

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Community Guru
Robin H Member Since: May 28, 2019
834 of 866

Hi Sydney,

 

I understand your issue because I've been there. When I started here 2 years ago I was in a similar position with a JSS in the 80s and thought no one would hire me. But I kept moving forward and applying to jobs where a JSS of 90s wasn't a requirement. And I was hired. After a few successful jobs, my JSS increased. 

 

Don't dwell on the past and keep applying to jobs you can knock out of the park. Your JSS will improve. 

 

Good luck to you!

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Active Member
Sydney H Member Since: Jul 26, 2020
835 of 866

I'm guessing I got some negative private feedback for the one job I received a 4.8/5 star public review on. I offered to do a trial run because of the posted expectations (they looked doable), and the client underpaid by about half of the hours it took me to complete the project. I assumed this was just a hit for me, and took the low pay offer anyways (I know I should have had the client make the trial contract with the milestone before starting, this was my mistake as well, and will certainly not be repeated). The client had extremely high expectations and was not clear with those expectations in the listing. I did my best with the project. I think, learning from this, I will only apply for jobs that are very clear in their requirements and I am positive I can complete with good reviews.

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Ace Contributor
Naina C Member Since: Mar 24, 2017
836 of 866

Hi Everyone,

 

I want to know my Upwork rating is going down. Before JSS Updation My JSS Score is 95%. Can someone please tell me the reason. Because in between these 2 weeks I got 2 positive reviews and also get the 5 to 6 new projects then why upwork drop my rating to 90%. I am very worried so please give me your views on this. 

 

Thanks & Regards

Naina

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Ace Contributor
Tatyana M Member Since: Feb 10, 2019
837 of 866

Hi Naina, 

 

I am in the exact same situation- only 5+ perviews in the last two weeks and on my stats page clients who would recommend me is higher than 90% and it hasn't dropped or changed since my JSS was at $100.

 

I am wondering if it is a bug? I have had zero no money spent contracts in the last year and zero complaints from clients. 

 

Can someone from Upwork weight in?

 

Tatyana

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Ace Contributor
Farah Z Member Since: Jul 6, 2020
838 of 866
Hello Tatyana,

Some of the clients may have left negative private feedback. That's why your JSS went down.

Farah
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Active Member
Shubham B Member Since: Dec 10, 2018
839 of 866

This update is does not make sense! It does not take real world scenarios into consideration. One of my clients who I had been working with on Upwork for more than 2 years recently ended 2 contracts with a "not-so-good" feedback. She forgot to provide a key specification for a task and only realized when the work was complete. I offered her to update the work as per the new specification but she decided to end the contract along with another unrelated contract. I used my Top Rated perk to get the contract will the higher value not included in my JSS calculations, despite that this led to my JSS decrease from 91% to 58%! Upwork is just considering the bad feedback at the end and not the good work that I had done for over 2 years due to which the client continued to with me for 2+ years! Needless to say that my Top Rated badge also went away and it will take months to build a decent JSS again. These bad contracts will keep scaring my JSS for the next 6 months to 2 years now. Is that even fair!

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
840 of 866

Hi Shubham,

 

I'm sorry about the frustration the recent change in your Job Success Score created. Please note that the recent change isn't a result of the feedback you received on that one recent contract. I checked and while I won't be able to share any specific information in the Communuty, I can confirm the information our team provided on your support ticket is correct. You can follow up on the ticket and ask for further clarification and our agent will follow up and provide all the available information.

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