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Re: Join our Early Access Program for Project Catalog

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Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
21 of 658

Hi Tasos,

 

Thanks for sharing your feedback with us. I shared your suggestion with the rest of the team for consideration.

 

Thank you.

~ Aleksandar
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Community Guru
Wes C Member Since: May 3, 2019
22 of 658

Theresa C wrote:

Hi Wes,

When a client buys your project, the idea is that they are agreeing to what you've pre-defined in your project. So a contract will be created and the milestone will be funded.  You'll be notified whenever a purchase happens and a contract room will automatically be opened, at which point you can start messaging.

 

This is an absolute dealbreaker for me. And frankly, I'm surprised it isn't for everyone.

 

There is absolutely no way I would ever allow a contract to be automatically created for me without vetting the client, understanding their needs, and reviewing the material I'd be working on. The only way I'd consider using this is if it worked like the previous iteration where a chat is created with the client to discuss the project or even where an offer is created that can be further refined or declined. 

 

I understand Upwork is offering 24 hours to back out of a contract created this way. That is not sufficient time to make a decision when clients often don't respond in that period or when a contract comes in late on a Friday night (I don't have much experience with this concept, but I understand some people take the weekends off). But even if it was 48 hours, 72 hours, or a full week: the experience of taking a client's money, then having to refund it because the client isn't a fit, the material isn't something I'd work on, or it doesn't meet the requirements of the predefined project, is not a good customer experience. I also see that this 24-hour back-out period is a limited time deal. 

 

This is going to be a trainwreck of trashed JSSes and review histories.

 

I did go through the screens to create a project and found some limitations that would need to be tweaked before this would be useable even if we get past this one point, but I'll post those separately later.

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Community Leader
Remi O Member Since: Jun 6, 2016
23 of 658

This is an absolute dealbreaker for me. And frankly, I'm surprised it isn't for everyone.

 

 


Wes C wrote:

Theresa C wrote:

Hi Wes,

When a client buys your project, the idea is that they are agreeing to what you've pre-defined in your project. So a contract will be created and the milestone will be funded.  You'll be notified whenever a purchase happens and a contract room will automatically be opened, at which point you can start messaging.

 

This is an absolute dealbreaker for me. And frankly, I'm surprised it isn't for everyone.

 

There is absolutely no way I would ever allow a contract to be automatically created for me without vetting the client, understanding their needs, and reviewing the material I'd be working on. The only way I'd consider using this is if it worked like the previous iteration where a chat is created with the client to discuss the project or even where an offer is created that can be further refined or declined. 

 

I understand Upwork is offering 24 hours to back out of a contract created this way. That is not sufficient time to make a decision when clients often don't respond in that period or when a contract comes in late on a Friday night (I don't have much experience with this concept, but I understand some people take the weekends off). But even if it was 48 hours, 72 hours, or a full week: the experience of taking a client's money, then having to refund it because the client isn't a fit, the material isn't something I'd work on, or it doesn't meet the requirements of the predefined project, is not a good customer experience. I also see that this 24-hour back-out period is a limited time deal. 

 

This is going to be a trainwreck of trashed JSSes and review histories.

 

I did go through the screens to create a project and found some limitations that would need to be tweaked before this would be useable even if we get past this one point, but I'll post those separately later.


 

 

100%

 

I started to create a project too but ...so many things could go wrong here.

So many.

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Community Leader
Robert G Member Since: Aug 7, 2018
24 of 658

As someone who does custom technology solutions, I see no value for me. I wonder if there are others who feel the same.

Active Member
Mary Ann F Member Since: Oct 19, 2020
25 of 658

My concern is if and when a client adds functionality or wants to "goldplate" a project and then refuses to adjust the schedule and budget.  What is Upwork's method of handling this situation?

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Ace Contributor
Susan S Member Since: Aug 22, 2020
26 of 658

That is a concern of mine as well.

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Ace Contributor
Sein M Member Since: Mar 21, 2018
27 of 658

I am in a similar positon.  Each project is different and there are always variables to be considered.  Also the potential for damage and time wasting from so called "clients" seems quiet risky.

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Community Guru
Wes C Member Since: May 3, 2019
28 of 658

Wes C wrote:

Theresa C wrote:

Hi Wes,

When a client buys your project, the idea is that they are agreeing to what you've pre-defined in your project. So a contract will be created and the milestone will be funded.  You'll be notified whenever a purchase happens and a contract room will automatically be opened, at which point you can start messaging.

 

This is an absolute dealbreaker for me. And frankly, I'm surprised it isn't for everyone.

 


Yes, I'm responding to myself, sorry. I want to make it clear that I'm not just talking about my field where it's difficult to prepackage projects to start with.

 

I can't think of any field where this is a good idea. There will always be people who misunderstand the predefined scope, resulting in either a canceled contract, a freelancer locked into an underpriced contract or into work on material they prefer not to touch, or a client getting less than they expected. All bad outcomes that can and should be avoided by a short discussion before the contract is started.

 

There is no circumstance where a freelancer should accept a contract without discussion ahead of time with the client.

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Community Guru
Tiffany S Member Since: Jan 15, 2016
29 of 658

Wes C wrote:

There is no circumstance where a freelancer should accept a contract without discussion ahead of time with the client.


I'm glad you weren't around to tell me this 30+ years when I started freelancing. It would have dramatically limited my income while significantly increasing the time I invested in unpaid aspects of the business.

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Community Guru
Wes C Member Since: May 3, 2019
30 of 658

Tiffany S wrote:

Wes C wrote:

There is no circumstance where a freelancer should accept a contract without discussion ahead of time with the client.


I'm glad you weren't around to tell me this 30+ years when I started freelancing. It would have dramatically limited my income while significantly increasing the time I invested in unpaid aspects of the business.


Let me qualify my statement: In the context of Upwork's JSS and feedback system, there is no circumstance where a freelancer should accept a contract without discussion ahead of time with the client. If there's no consequence for walking away from a bad client or objectionable material, then maybe it makes sense.

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