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Re: Location Selection Expanding to UK Clients

Luiggi R Moderator Member Since: Jul 3, 2020
1591 of 1,835

Hi Chima,


Sorry to hear you were still experiencing this. I've shared your concern with the team and they confirmed you have verified your account and the limitation is now removed.


Thank you.

~ Luiggi
Active Member
Helen F Member Since: Feb 15, 2018
1592 of 1,835

I understand that this may be a desirable feature for clients who wish to limit bids from UK-only freelancers, and I'm not against it in principle. Personally I don't find it useful at all, as there are only ever 3 or 4 jobs that appear in my UK only feed and they don't change very often. But whatever – this may change given time, and although it seems like a pretty useless feature for freelancers (in my case at least), it doesn't bother me very much to give that option to clients.

However, it's REALLY annoying for freelancers to have the default Find Work feed be set to UK only. Every time I go to search for work I have to click to go to the second tab. The vast majority of my clients come from outside the UK and so I don't foresee a time when I'm likely to only want to see jobs from UK clients. I'd suggest one of the following, in order of preference:

1) Give me an integrated feed as the default containing all jobs relevant to me, with an option to filter to UK only if you must. But please don't make the filtered list the default. 

2) Allow some customisation of the Home feed so that individual freelancers can choose which feed they'd like to see as their default. 

3) Failing either of the above, I'd actually prefer to unverify my location so that I remove the possibility of seeing UK only jobs. Is this possible? I'm aware this would possibly restrict the jobs I see, but for the moment, that doesn't seem to be a problem for me (i.e., there's still more than enough work without a location requirement). Indeed, many of my clients are from the US which seems to suggest that many clients are also happy to hire freelancers from across the world. 

Active Member
Tiziana L Member Since: Aug 6, 2017
1593 of 1,835

Hi again. I am still confused about the verification process. It is supposed to verify the location, but it looks more like it verifies UK citizenship, by requiring a proof of ID rather than a proof of address... am I right? Is this only for UK citizens living in the UK?

And in case it's actually meant to verify the location, isn't this prone to exploitation by, let's say, a person that has a UK passport/citizeship but doesn't actually live in the UK?

As I said before, when you live in the UK and have to prove your location (for example to open a bank account or get a doctor) they ask for both an ID and a proof of address such as an utility bill or other official letters that prove it...

Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
1594 of 1,835

We apologize for the confusion Tiziana. We are working on making the process more flexible and including more acceptable documents to verify freelancers' location beyond the UK passport and driver's license.


Regarding the concern you shared, we require that the address listed on your Upwork profile be your real, permanent address. However, our location verification process allows for periodic travel, so if we’ve been able to confirm you are in the U.K. you’ll still be able to submit proposals for jobs where the client is requesting U.K. freelancers only. It will then be up to you and your client to determine whether your travel schedule affects your ability to meet their job requirements.

Active Member
Tiziana L Member Since: Aug 6, 2017
1595 of 1,835

Thanks Vladimir!

However, as an Italian citizen living and working in the UK since 2016, registered with HMRC and everything, it's still unclear to me what my situation is. I have no driving licence and my passport is Italian.

I can provide proof of my address, but apparently this is not accepted by Upwork...

Goran V Moderator Member Since: Mar 24, 2017
1596 of 1,835

Hi Tiziana,

I`m sorry about the delay.
I already escalated your concern to our team and one of our team members will assist you further with your verification via ticket. Thank you.

~ Goran
Active Member
Tiziana L Member Since: Aug 6, 2017
1597 of 1,835

Hi Goran, thanks. However, something weird has happened.

I received an email with a link to submit my documents, and I did so. It looked more like an automated letter than a member of the team reaching me. However, I submitted my passport and a proof of address (bank statement) as requested.

Well, apparently it has been says that my ID type in not accepted. It is a regular, valid passport.

Now I am really really confused. And concerned.

Bojan S Moderator Member Since: Mar 9, 2018
1598 of 1,835

Hi Tiziana,


I checked and saw that you already updated your ticket with this information and your documents, we appreciate that! Please allow time for our team to carefully investigate all facts you provided and once they do they will reach out to you with more details. Thank you for patience!

~ Bojan
Active Member
Alexander P Member Since: Nov 14, 2019
1599 of 1,835



I'm in a similar situation, I live in the UK, I have proof of address but not british driving licence nor passport.

Joanne Marie P Moderator Member Since: Nov 26, 2017
1600 of 1,835

Hi Alexander,


I checked your account and see that one of our team members already reached out to you via support ticket to assist you directly in completing the verification process. Please follow the steps they shared on the email and feel free to post your questions on the ticket so the agent can assist you further, thank you.

~ Joanne