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Re: Location Selection Expanding to UK Clients

Active Member
Daria B Member Since: Feb 12, 2020
731 of 843

Hey, I'm a EU national living in UK (last 10 years). I don't have a UK passport or a UK driving license, only ones issued by my home country. Is that an edge case? Is there a solution? Cheers.

Avery O Moderator Member Since: Nov 23, 2015
732 of 843

Hi Daria, 

You can go through a manual review process to verify your location. The team will reach out to you through an email with more information on how you can complete this process. 

Active Member
Aleix L Member Since: Feb 13, 2020
733 of 843

I need to verify my location, but i can't because i don't have a british passport or drive license. I'm a UE resident and i live and work in UK. I have my proof adress, bank account, nin, pre-settled status...

What can i do for verify it?

Thanks so much. 


Goran V Moderator Member Since: Mar 24, 2017
734 of 843

Hi Aleix,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

Active Member
Zarina T Member Since: Jan 12, 2018
735 of 843

Hi there,


Could you please help me with my location verification? I live in the UK, however, I don't have a British passport or a British driving licence. I do have the UK Residence Permit though.


Many thanks,


Goran V Moderator Member Since: Mar 24, 2017
736 of 843

Hi Zarina,


One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

Active Member
Helen F Member Since: Feb 15, 2018
737 of 843

I understand that this may be a desirable feature for clients who wish to limit bids from UK-only freelancers, and I'm not against it in principle. Personally I don't find it useful at all, as there are only ever 3 or 4 jobs that appear in my UK only feed and they don't change very often. But whatever – this may change given time, and although it seems like a pretty useless feature for freelancers (in my case at least), it doesn't bother me very much to give that option to clients.

However, it's REALLY annoying for freelancers to have the default Find Work feed be set to UK only. Every time I go to search for work I have to click to go to the second tab. The vast majority of my clients come from outside the UK and so I don't foresee a time when I'm likely to only want to see jobs from UK clients. I'd suggest one of the following, in order of preference:

1) Give me an integrated feed as the default containing all jobs relevant to me, with an option to filter to UK only if you must. But please don't make the filtered list the default. 

2) Allow some customisation of the Home feed so that individual freelancers can choose which feed they'd like to see as their default. 

3) Failing either of the above, I'd actually prefer to unverify my location so that I remove the possibility of seeing UK only jobs. Is this possible? I'm aware this would possibly restrict the jobs I see, but for the moment, that doesn't seem to be a problem for me (i.e., there's still more than enough work without a location requirement). Indeed, many of my clients are from the US which seems to suggest that many clients are also happy to hire freelancers from across the world. 

Active Member
Tiziana L Member Since: Aug 6, 2017
738 of 843

Hi again. I am still confused about the verification process. It is supposed to verify the location, but it looks more like it verifies UK citizenship, by requiring a proof of ID rather than a proof of address... am I right? Is this only for UK citizens living in the UK?

And in case it's actually meant to verify the location, isn't this prone to exploitation by, let's say, a person that has a UK passport/citizeship but doesn't actually live in the UK?

As I said before, when you live in the UK and have to prove your location (for example to open a bank account or get a doctor) they ask for both an ID and a proof of address such as an utility bill or other official letters that prove it...

Vladimir G Moderator Member Since: Oct 31, 2014
739 of 843

We apologize for the confusion Tiziana. We are working on making the process more flexible and including more acceptable documents to verify freelancers' location beyond the UK passport and driver's license.


Regarding the concern you shared, we require that the address listed on your Upwork profile be your real, permanent address. However, our location verification process allows for periodic travel, so if we’ve been able to confirm you are in the U.K. you’ll still be able to submit proposals for jobs where the client is requesting U.K. freelancers only. It will then be up to you and your client to determine whether your travel schedule affects your ability to meet their job requirements.

Active Member
Tiziana L Member Since: Aug 6, 2017
740 of 843

Thanks Vladimir!

However, as an Italian citizen living and working in the UK since 2016, registered with HMRC and everything, it's still unclear to me what my situation is. I have no driving licence and my passport is Italian.

I can provide proof of my address, but apparently this is not accepted by Upwork...