I'm sorry for how this process could've inconvenienced you. We appreciate that you took the time to share your feedback regarding the verification process, I'll make sure to pass it to the team so it can be considered. We'll also have one of our agents reach out to you via a support ticket to further assist you.
I have recently had my account verified, including the video verification.
Now I have gone to put a proposal for a UK based job and my account has been put on hold (I have been notified via email about this).
Could you please explain what is going, since I am verified and you have all of my information?
I dont have this issue if I try to apply for non-Uk based jobs.
Sorry to hear you were still experiencing this. I've shared your concern with the team and they confirmed you have verified your account and the limitation is now removed.
Hello! I was wondering if anyone could give me some insight on an issue I'm having. I've been trying to verify my location in the UK so I could access UK-only job posts as well as global ones. The issue is I don't have a UK ID. Instead, I live and work in the UK with my Spanish Passport, and I have also been given indefinite leave to remain through the EU Settlement Scheme, so I can live and work here for as long as I want. However, every time I go through the location verification process it tells me it's been unable to identify my location, and I can't seem to find a number I can call to verify my location directly by speaking to someone. Has anyone experienced this and been able to resolve it? Thanks!
I understand that this may be a desirable feature for clients who wish to limit bids from UK-only freelancers, and I'm not against it in principle. Personally I don't find it useful at all, as there are only ever 3 or 4 jobs that appear in my UK only feed and they don't change very often. But whatever – this may change given time, and although it seems like a pretty useless feature for freelancers (in my case at least), it doesn't bother me very much to give that option to clients.
However, it's REALLY annoying for freelancers to have the default Find Work feed be set to UK only. Every time I go to search for work I have to click to go to the second tab. The vast majority of my clients come from outside the UK and so I don't foresee a time when I'm likely to only want to see jobs from UK clients. I'd suggest one of the following, in order of preference:
1) Give me an integrated feed as the default containing all jobs relevant to me, with an option to filter to UK only if you must. But please don't make the filtered list the default.
2) Allow some customisation of the Home feed so that individual freelancers can choose which feed they'd like to see as their default.
3) Failing either of the above, I'd actually prefer to unverify my location so that I remove the possibility of seeing UK only jobs. Is this possible? I'm aware this would possibly restrict the jobs I see, but for the moment, that doesn't seem to be a problem for me (i.e., there's still more than enough work without a location requirement). Indeed, many of my clients are from the US which seems to suggest that many clients are also happy to hire freelancers from across the world.
Hi again. I am still confused about the verification process. It is supposed to verify the location, but it looks more like it verifies UK citizenship, by requiring a proof of ID rather than a proof of address... am I right? Is this only for UK citizens living in the UK?
And in case it's actually meant to verify the location, isn't this prone to exploitation by, let's say, a person that has a UK passport/citizeship but doesn't actually live in the UK?
As I said before, when you live in the UK and have to prove your location (for example to open a bank account or get a doctor) they ask for both an ID and a proof of address such as an utility bill or other official letters that prove it...
We apologize for the confusion Tiziana. We are working on making the process more flexible and including more acceptable documents to verify freelancers' location beyond the UK passport and driver's license.
Regarding the concern you shared, we require that the address listed on your Upwork profile be your real, permanent address. However, our location verification process allows for periodic travel, so if we’ve been able to confirm you are in the U.K. you’ll still be able to submit proposals for jobs where the client is requesting U.K. freelancers only. It will then be up to you and your client to determine whether your travel schedule affects your ability to meet their job requirements.
However, as an Italian citizen living and working in the UK since 2016, registered with HMRC and everything, it's still unclear to me what my situation is. I have no driving licence and my passport is Italian.
I can provide proof of my address, but apparently this is not accepted by Upwork...
I`m sorry about the delay.
I already escalated your concern to our team and one of our team members will assist you further with your verification via ticket. Thank you.
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