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Re: Location Selection Expanding to UK Clients

Active Member
Tiziana L Member Since: Aug 6, 2017
661 of 748

Hi Goran, thanks. However, something weird has happened.

I received an email with a link to submit my documents, and I did so. It looked more like an automated letter than a member of the team reaching me. However, I submitted my passport and a proof of address (bank statement) as requested.

Well, apparently it has been rejected...it says that my ID type in not accepted. It is a regular, valid passport.

Now I am really really confused. And concerned.

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
662 of 748

Hi Tiziana,

 

I checked and saw that you already updated your ticket with this information and your documents, we appreciate that! Please allow time for our team to carefully investigate all facts you provided and once they do they will reach out to you with more details. Thank you for patience!

~ Bojan
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Active Member
Alexander P Member Since: Nov 14, 2019
663 of 748

Hi.

 

I'm in a similar situation, I live in the UK, I have proof of address but not british driving licence nor passport.

Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
664 of 748

Hi Alexander,

 

I checked your account and see that one of our team members already reached out to you via support ticket to assist you directly in completing the verification process. Please follow the steps they shared on the email and feel free to post your questions on the ticket so the agent can assist you further, thank you.


-Joanne
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Active Member
Mohamed E Member Since: Nov 11, 2018
665 of 748

I wan to verify my location in the united kingdom, I have an egyptian passport

 

Community Guru
Jo-An B Member Since: Aug 2, 2016
666 of 748

Hi Mohamed,

One of our customer support agents will reach out to you via email to assist you directly. Thanks!

~ Jo-An

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Active Member
Valentina V Member Since: Nov 19, 2018
667 of 748

Hello, I'm also an European Citizen living in the Uk (have been working here for 5 years, I'm also registered as self employed on hmrc). I don't have a british passport nor a british drivers licence, but I do have a national insurance number, a tax reference number, proof of address, and do not need a work permit to work in the UK. Can someone contact me to confirm my location? I've only just registered and I'm looking forward to get started, but this issue is an absolute bummer and it's beyond discriminative (and barely legal I'd add! Never ever have i had an issue with proving my right to work in the UK!!) Smiley Sad

Moderator
Bojan S Moderator Member Since: Mar 9, 2018
668 of 748

Hi Valentina,

 

I'm sorry to hear that you feel this way. One of our team members will reach out to you directly and assist you with your location verification process. Thank you for your patience.

~ Bojan
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Active Member
Dmitrijs V Member Since: Dec 9, 2018
669 of 748

Hello

 

I wan to verify my location in the UK, I have an LV passport

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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
670 of 748

Hi Dmitrijs,

 

We'll have one of our agents reach out to you directly and assist you further with your verification process, thank you.

~ Bojan
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