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Re: location verification problem

Active Member
Alicia C Member Since: Mar 29, 2019
1691 of 1,890

Hi, I am having trouble uploading my UK passport for location verification. I tried and was told that I have reached maximum number allowed..Kindly help me out.

Community Guru
Riri A Member Since: Jul 21, 2018
1692 of 1,890

Hi Alicia and Ireneusz,


Thank you for letting us look into this. I have escalated your concern. One of our representatives will reach out to you shortly. Let us know if you need anything else.

~ Riri
Active Member
Haider S Member Since: Jun 13, 2019
1693 of 1,890

same with my license 

Active Member
Haider S Member Since: Jun 13, 2019
1694 of 1,890

my id verificiation failed even though i uploaded govt issued legal id. 

in fact my account is limited now and i cant place bids. 


this is sad , i was doing everything legally! need help urgently!


i dodnt know if i should attach that id here!

Community Manager
Vladimir G Community Manager Member Since: Oct 31, 2014
1695 of 1,890

Hi Haider,


One of our team members will reach out to you via a support ticket as soon as possible and assist you further with verifying your location. Thank you.

Active Member
Haider S Member Since: Jun 13, 2019
1696 of 1,890

i still havent heard anything from the team. can you please tell how long will it take?


and how to view the current ticket number that you have generated for me ?



Goran V Moderator Member Since: Mar 24, 2017
1697 of 1,890

Hi Haider,


Our team will resend your ticket again and assist you further with your verification, you can access your ticket section on this Link. Thank you.

~ Goran
Active Member
Dmytro Z Member Since: Feb 28, 2018
1698 of 1,890

Hi! I've been living in the UK for the last 4 years but do not have either a UK driving licence nor a British passport, but am both allowed to work in the UK (and do, with a national insurance number) and have a EU national passport.

Please advise.


Dmytro Zubanyc

Avery O Moderator Member Since: Nov 23, 2015
1699 of 1,890

Hi Dmytro, 

I have shared your account information with the Customer Support Team, and they will get in touch with you directly to assist you with your location verification. 

~ Avery
Active Member
Gabriela A Member Since: Jul 8, 2019
1700 of 1,890
I have a problem. I am an EU citizen living in the United Kingdom. I can't verify my location because I don't have a UK driving license not UK ID card,it's European one. What do I do?