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Re: uk id verification rejected though i uploaded a legal government id

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Community Guru
Riri A Member Since: Jul 21, 2018
1061 of 1,166

Hi Alicia and Ireneusz,

 

Thank you for letting us look into this. I have escalated your concern. One of our representatives will reach out to you shortly. Let us know if you need anything else.

~ Riri
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Active Member
Haider S Member Since: Jun 13, 2019
1062 of 1,166

same with my license 

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Active Member
Haider S Member Since: Jun 13, 2019
1063 of 1,166

my id verificiation failed even though i uploaded govt issued legal id. 

in fact my account is limited now and i cant place bids. 

 

this is sad , i was doing everything legally! need help urgently!

 

i dodnt know if i should attach that id here!

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
1064 of 1,166

Hi Haider,

 

One of our team members will reach out to you via a support ticket as soon as possible and assist you further with verifying your location. Thank you.

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Active Member
Haider S Member Since: Jun 13, 2019
1065 of 1,166

i still havent heard anything from the team. can you please tell how long will it take?

 

and how to view the current ticket number that you have generated for me ?

 

regards

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
1066 of 1,166

Hi Haider,

 

Our team will resend your ticket again and assist you further with your verification, you can access your ticket section on this Link. Thank you.


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Active Member
Dmytro Z Member Since: Feb 28, 2018
1067 of 1,166

Hi! I've been living in the UK for the last 4 years but do not have either a UK driving licence nor a British passport, but am both allowed to work in the UK (and do, with a national insurance number) and have a EU national passport.

Please advise.

 

Dmytro Zubanyc

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
1068 of 1,166

Hi Dmytro, 

I have shared your account information with the Customer Support Team, and they will get in touch with you directly to assist you with your location verification. 


-Avery
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Active Member
Gabriela A Member Since: Jul 8, 2019
1069 of 1,166
I have a problem. I am an EU citizen living in the United Kingdom. I can't verify my location because I don't have a UK driving license not UK ID card,it's European one. What do I do?
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
1070 of 1,166

Hi Gabriela,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 


~ Bojan
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