uk id verification rejected though i uploaded a legal government id

[Haider S]

my id verificiation failed even though i uploaded govt issued legal id. 

in fact my account is limited now and i cant place bids. 

this is sad , i was doing everything legally! need help urgently!

i dodnt know if i should attach that id here!

[Vladimir G]

Hi Haider,

One of our team members will reach out to you via a support ticket as soon as possible and assist you further with verifying your location. Thank you.

[Haider S]

i still havent heard anything from the team. can you please tell how long will it take?

and how to view the current ticket number that you have generated for me ?

regards

[Goran V]

Hi Haider,

Our team will resend your ticket again and assist you further with your verification, you can access your ticket section on this Link. Thank you.

[Dmytro Z]

Hi! I've been living in the UK for the last 4 years but do not have either a UK driving licence nor a British passport, but am both allowed to work in the UK (and do, with a national insurance number) and have a EU national passport.

Please advise.

Dmytro Zubanyc

[Avery O]

Hi Dmytro, 

I have shared your account information with the Customer Support Team, and they will get in touch with you directly to assist you with your location verification. 

[Gabriela A]

I have a problem. I am an EU citizen living in the United Kingdom. I can't verify my location because I don't have a UK driving license not UK ID card,it's European one. What do I do?

[Bojan S]

Hi Gabriela,

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

Thank you for reaching out to us. 

[Gautam L]

I have a problem. I am a Canadian citizen living in the United Kingdom. I can't verify my location because I don't have a UK driving license or UK passport. I have a UK residence permit. What do I do?

[Gautam L]

I have a problem. I am a Canadian citizen living in the United Kingdom. I can't verify my location because I don't have a UK driving license or UK passport. I have a UK residence permit. What do I do?

[Joanne Marie P]

Hi Gautam,

One of our team members will reach out and assist you directly in completing the location verification step. Thank you.