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Re: uk id verification rejected though i uploaded a legal government id

Community Guru
Riri A Member Since: Jul 21, 2018
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Hi Alicia and Ireneusz,


Thank you for letting us look into this. I have escalated your concern. One of our representatives will reach out to you shortly. Let us know if you need anything else.

~ Riri
Active Member
Haider S Member Since: Jun 13, 2019
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same with my license 

Active Member
Haider S Member Since: Jun 13, 2019
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my id verificiation failed even though i uploaded govt issued legal id. 

in fact my account is limited now and i cant place bids. 


this is sad , i was doing everything legally! need help urgently!


i dodnt know if i should attach that id here!

Vladimir G Moderator Member Since: Oct 31, 2014
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Hi Haider,


One of our team members will reach out to you via a support ticket as soon as possible and assist you further with verifying your location. Thank you.

Active Member
Haider S Member Since: Jun 13, 2019
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i still havent heard anything from the team. can you please tell how long will it take?


and how to view the current ticket number that you have generated for me ?



Goran V Moderator Member Since: Mar 24, 2017
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Hi Haider,


Our team will resend your ticket again and assist you further with your verification, you can access your ticket section on this Link. Thank you.

Active Member
Dmytro Z Member Since: Feb 28, 2018
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Hi! I've been living in the UK for the last 4 years but do not have either a UK driving licence nor a British passport, but am both allowed to work in the UK (and do, with a national insurance number) and have a EU national passport.

Please advise.


Dmytro Zubanyc

Avery O Moderator Member Since: Nov 23, 2015
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Hi Dmytro, 

I have shared your account information with the Customer Support Team, and they will get in touch with you directly to assist you with your location verification. 

Active Member
Gabriela A Member Since: Jul 8, 2019
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I have a problem. I am an EU citizen living in the United Kingdom. I can't verify my location because I don't have a UK driving license not UK ID card,it's European one. What do I do?
Bojan S Moderator Member Since: Mar 9, 2018
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Hi Gabriela,


We'll have one of our agents reach out to you via support ticket to assist you with your verification process.


Thank you for reaching out to us. 

~ Bojan