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Re: Location Selection Expanding to UK Clients

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Active Member
Haider S Member Since: Jun 13, 2019
911 of 987

my id verificiation failed even though i uploaded govt issued legal id. 

in fact my account is limited now and i cant place bids. 

 

this is sad , i was doing everything legally! need help urgently!

 

i dodnt know if i should attach that id here!

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Moderator
Vladimir G Moderator Member Since: Oct 31, 2014
912 of 987

Hi Haider,

 

One of our team members will reach out to you via a support ticket as soon as possible and assist you further with verifying your location. Thank you.

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Active Member
Haider S Member Since: Jun 13, 2019
913 of 987

i still havent heard anything from the team. can you please tell how long will it take?

 

and how to view the current ticket number that you have generated for me ?

 

regards

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Moderator
Goran V Moderator Member Since: Mar 24, 2017
914 of 987

Hi Haider,

 

Our team will resend your ticket again and assist you further with your verification, you can access your ticket section on this Link. Thank you.


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Active Member
Dmytro Z Member Since: Feb 28, 2018
915 of 987

Hi! I've been living in the UK for the last 4 years but do not have either a UK driving licence nor a British passport, but am both allowed to work in the UK (and do, with a national insurance number) and have a EU national passport.

Please advise.

 

Dmytro Zubanyc

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Moderator
Avery O Moderator Member Since: Nov 23, 2015
916 of 987

Hi Dmytro, 

I have shared your account information with the Customer Support Team, and they will get in touch with you directly to assist you with your location verification. 


-Avery
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Active Member
Gabriela A Member Since: Jul 8, 2019
917 of 987
I have a problem. I am an EU citizen living in the United Kingdom. I can't verify my location because I don't have a UK driving license not UK ID card,it's European one. What do I do?
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Moderator
Bojan S Moderator Member Since: Mar 9, 2018
918 of 987

Hi Gabriela,

 

We'll have one of our agents reach out to you via support ticket to assist you with your verification process.

 

Thank you for reaching out to us. 


~ Bojan
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Active Member
Gautam L Member Since: Aug 3, 2019
919 of 987
I have a problem. I am a Canadian citizen living in the United Kingdom. I can't verify my location because I don't have a UK driving license or UK passport. I have a UK residence permit. What do I do?
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Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
920 of 987

Hi Gautam,

 

One of our team members will reach out and assist you directly in completing the location verification step. Thank you.


-Joanne
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