ID document not accepted

[Marta D]

Hi i am very disappointed with your system. In the UK i tried to get work but i could not confirm my identity as it was only allowed UK documents. My documents are portuguese but I lived in UK until 2 weeks ago. Eventually i gave up. I now moved to greece and while i have been able to upload my id and get verified, im being asked to provide a statement of address which I cannot for the time being as the house im renting + all bills are in my landlords name. I actually dont have an address because the village where i live doesnt have street names our house numbers. Mail is sorted in a very oldfashioned way. Not only this is unfair, it also borders on discrimination, which is very disappointing. How can i go around this please? I have managed to submit some proposals uploading my id again instead of address but i can no longer do that.

[Joanne Marie P]

Hi Marta, 

I checked your account and see that our team already reached out to you regarding your location verification. Please reply to the ticket so that the agent can help you further with the documents needed in order for you to complete the verification process. Thank you.

[Marta D]

Yes please I would like help with the process. Thank you

[Krishna Chaitanya K]

ID document not accepted 

Im trying to upload my BRP card but it is not accepted please let me know how to verify my location 

[Joanne Marie P]

Hi Krishna Chaitanya,

One of our team members will reach out and assist you directly via support ticket. Thank you!

[Ibrahima C]

Hello,

I'm having the same problem, I'm a EU citizen living in the UK.  Can someone from your team reach out to me as well please?

Thanks

[Goran V]

Hi Hessyz,

Our team will reach out to you via ticket as well and assist you further with your verification. Thank you.

[Asjad B]

I've just moved to Uk a couple of months ago  and I have changed my Upwork location to Uk to cater the market here, but I am being asked for british passport and uk driving licence. Since I am a permenant resident here I do not hold a british passport. I can provide my passport and my Uk based company documents for verification. Please let me know how to proceed now. Thanks

[Joanne Marie P]

Hi Asjad, 

One of our team members will reach out and assist you directly via support ticket. Thank you!

[Jacob B]

I need my location verified. I have a driving licence. It's from Guernsey, which is IN the UK. i do not have a Guernsey (again Guernsey is part of the United Kingdom) passport but do have a residence permit. I've lived here for the last 12 years. Can we sort this out please?