ID document not accepted

[Goran V]

Hi Hessyz,

Our team will reach out to you via ticket as well and assist you further with your verification. Thank you.

[Asjad B]

I've just moved to Uk a couple of months ago  and I have changed my Upwork location to Uk to cater the market here, but I am being asked for british passport and uk driving licence. Since I am a permenant resident here I do not hold a british passport. I can provide my passport and my Uk based company documents for verification. Please let me know how to proceed now. Thanks

[Joanne Marie P]

Hi Asjad, 

One of our team members will reach out and assist you directly via support ticket. Thank you!

[Jacob B]

I need my location verified. I have a driving licence. It's from Guernsey, which is IN the UK. i do not have a Guernsey (again Guernsey is part of the United Kingdom) passport but do have a residence permit. I've lived here for the last 12 years. Can we sort this out please?

[Jacob B]

Also I've tried submitting it but the algorythm wouldn't let it through. 

[Joanne Marie P]

Hi Jacob, 

One of our team members will reach out via support ticket and assist you directly in completing the location verification process. Thank you.

[Jacob B]

Hey there, it has now been 2 days, and no ticket, should I wait longer or has something gone wrong?

[Bojan S]

I apologize for the delay in receiving an update, Jacob.

I'll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

Thank you for your patience.

[Jacob B]

Still nothing. No ticket and no support. why is it taking so long?

[Bojan S]

Hi Jacob,

A member of the team has reached out to you already and is awaiting your response. If you aren't able to see the email you should also be able to access the ticket directly here.

Thank you.