Account on hold .

Goran V · Jan 20, 2020 06:37:35 AM

Hi Maciej,

Our team will reach out to you via ticket as well and assist you further with your verification. Thank you.

Piero B · Jan 23, 2020 07:16:35 AM

Hello I livein the UK and would like to verify my location. I am not a British citizen (I am a EU citizen) and do not have a British passport. How to verify my location? Thanks

Bojan S · Jan 23, 2020 07:51:13 AM

Hi Piero,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us.

~ Bojan

Dennis A · Apr 12, 2020 06:37:35 AM

Hello,

I have the same problem. I am an Italian citizen legally living in the UK and would like to apply for UK only jobs. Any help? Thank you!

Aleksandar D · Apr 12, 2020 07:03:08 AM

Hi Dennis,

Thanks for reaching out to us. I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further. Please note that a copy of the ticket will arrive in your email as well from where you can continue the correspondence with our team.

Thank you.

~ Aleksandar

William J · Jan 23, 2020 05:43:18 PM

Hello,

I've only just created an Upwork profile to find that my account has been put on hold. Please can anyone assist with this? I have not been informed for how long the account will be on hold or how to resolve the issue. There is no useful information coming from the assistance help bot.

If someone could assist with rectifying this issue it would be greatly appreciated. Thank you in advance.

Petra R · Jan 23, 2020 05:46:42 PM

William J wrote:

I've only just created an Upwork profile to find that my account has been out on hold. Please can anyone assist with this? I have not been informed for how long the account will be on hold or how to resolve the issue. There is no useful information coming from the assistance help bot.

Is everything on your profile factually correct?

Are you physically located where your profile states that you are located?

William J · Jan 23, 2020 05:58:56 PM

Hi Petra,

I'm currently abroad for the foreseeable future. However my home address is factually correct as stated in the UK. So in answer to your reply, I'm not physically where my home address is stated. Is this the issue?

Petra R · Jan 23, 2020 06:05:04 PM

William J wrote:

I'm currently abroad for the foreseeable future.

That could do it.

Do you have the required, valid work permits for where you actually are?

William J · Jan 23, 2020 06:12:27 PM

I only wish to accept UK work and I am a UK resident. I have no work permits for the countries I am travelling through as I am not accepting work or money for work in those countries.