Account on hold .

Goran V · Jan 20, 2020 05:39:44 AM

Hi Thom,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your phone verification. Thank you.

Cheyserr D · Feb 26, 2020 03:36:34 AM

I live in the UK but I don't have a British passport or driving license to confirm that, I already verified my phone number.

Goran V · Feb 26, 2020 06:37:35 AM

Hi Cheyserr,

Our team will reach out to you via ticket as well and assist you further with your verification. Thank you.

Maciej F · Jan 20, 2020 06:28:26 AM

Hey,

I'm new to upwork and would like to access the exclusive UK jobs, I am not british though but I can provide bank statements and my house contract if needed. How do I contact support for this matter? I am spinning in circles trying to get any email or a phone number but it just directs me to community here and to the chat with bot.

Thanks!

Goran V · Jan 20, 2020 06:37:35 AM

Hi Maciej,

Our team will reach out to you via ticket as well and assist you further with your verification. Thank you.

Piero B · Jan 23, 2020 07:16:35 AM

Hello I livein the UK and would like to verify my location. I am not a British citizen (I am a EU citizen) and do not have a British passport. How to verify my location? Thanks

Bojan S · Jan 23, 2020 07:51:13 AM

Hi Piero,

We'll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us.

~ Bojan

William J · Jan 23, 2020 05:43:18 PM

Hello,

I've only just created an Upwork profile to find that my account has been put on hold. Please can anyone assist with this? I have not been informed for how long the account will be on hold or how to resolve the issue. There is no useful information coming from the assistance help bot.

If someone could assist with rectifying this issue it would be greatly appreciated. Thank you in advance.

Petra R · Jan 23, 2020 05:46:42 PM

William J wrote:

I've only just created an Upwork profile to find that my account has been out on hold. Please can anyone assist with this? I have not been informed for how long the account will be on hold or how to resolve the issue. There is no useful information coming from the assistance help bot.

Is everything on your profile factually correct?

Are you physically located where your profile states that you are located?

William J · Jan 23, 2020 05:58:56 PM

Hi Petra,

I'm currently abroad for the foreseeable future. However my home address is factually correct as stated in the UK. So in answer to your reply, I'm not physically where my home address is stated. Is this the issue?