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Trouble verifying UK location

richardwaghorne
Active Member
Richard W Member Since: Jun 9, 2019
1701 of 1,833

Hi,

 

I am having trouble verifying my location. I am being asked by Upwork for an UK passport of a UK drivers licence. I do not have either of those unfortunately. I have been living and working in the UK since 2013 but my passport is from Ireland and I do not drive. I have bank statements with UK addresses going back to 2015. Does anyone know how I can resolve this?

 

Many thanks,

 

Richard

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1702 of 1,833

Hi Richard,

 

One of our agents will reach out and assist you directly via a support ticket. Thank you!

~ Joanne
Upwork
corneliat
Active Member
Kornelia T Member Since: Mar 15, 2020
1703 of 1,833

Jobs with location requirement - I am a European citizen living in the UK for 7 years and I am not able to use up work for UK because you ask for a British passport or a British driving license. I find it extremely discriminatory. I can prove my location in another way but you’re not giving any options. How could you fix the situation?

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1704 of 1,833

Hi Kornelia,

 

I'm sorry for any trouble this may have caused you. Please know that Upwork doesn't tolerate discrimination. I've shared your concern with the team, and one of our agents will reach out and assist you directly via a support ticket in completing the location verification process. Thank you.

~ Joanne
Upwork
adrianastefan
Active Member
Adriana S Member Since: Dec 28, 2017
1705 of 1,833

Hello everyone,

 

I've recently joined UpWork and while trying to verify my UK location, I've realized there are only two official ways to do so: with a British passport or a British driving license. The problem is I have none of these. I have bank statements, work agreements and tenancy agreements. Is there any way that I could verify my location with one of these?

Thank you, much appreciated.

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1706 of 1,833

Hi Adriana,

 

One of our team members will reach out and assist you directly in completing the location verification process. Thank you. 

~ Joanne
Upwork
harrybutters
Active Member
Harry B Member Since: Mar 22, 2020
1707 of 1,833

Hi, im trying to set up a an account and when i submit my UK driving license as a identity check the upwork system does not reconigise it. 

 

I am unable to contact any support staff to un lock my account, any help here?

 

thank you 

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1708 of 1,833

Hi Harry,

 

I checked your account, and it seems like you already have reached out to our team directly. One of our team members will update your ticket and assist you further in verifying your location. Thank you!

~ Joanne
Upwork
nabil_v
Active Member
Nabil V Member Since: Mar 29, 2020
1709 of 1,833

Hi Guys

Hope you are well.

i need to send some proposals for a UK client but i am EU but will become British soon.

what can i do?

thanks

tinker_bell3
Moderator
Joanne Marie P Moderator Member Since: Nov 26, 2017
1710 of 1,833

Hi Nabil,

 

I've shared your concern with the team, and one of our team members will reach out to you directly via ticket. Thanks!

~ Joanne
Upwork