We apologize for the confusion Tiziana. We are working on making the process more flexible and including more acceptable documents to verify freelancers' location beyond the UK passport and driver's license.
Regarding the concern you shared, we require that the address listed on your Upwork profile be your real, permanent address. However, our location verification process allows for periodic travel, so if we’ve been able to confirm you are in the U.K. you’ll still be able to submit proposals for jobs where the client is requesting U.K. freelancers only. It will then be up to you and your client to determine whether your travel schedule affects your ability to meet their job requirements.
However, as an Italian citizen living and working in the UK since 2016, registered with HMRC and everything, it's still unclear to me what my situation is. I have no driving licence and my passport is Italian.
I can provide proof of my address, but apparently this is not accepted by Upwork...
I`m sorry about the delay.
I already escalated your concern to our team and one of our team members will assist you further with your verification via ticket. Thank you.
Hi Goran, thanks. However, something weird has happened.
I received an email with a link to submit my documents, and I did so. It looked more like an automated letter than a member of the team reaching me. However, I submitted my passport and a proof of address (bank statement) as requested.
Well, apparently it has been rejected...it says that my ID type in not accepted. It is a regular, valid passport.
Now I am really really confused. And concerned.
I checked and saw that you already updated your ticket with this information and your documents, we appreciate that! Please allow time for our team to carefully investigate all facts you provided and once they do they will reach out to you with more details. Thank you for patience!
I checked your account and see that one of our team members already reached out to you via support ticket to assist you directly in completing the verification process. Please follow the steps they shared on the email and feel free to post your questions on the ticket so the agent can assist you further, thank you.
Hello, I'm also an European Citizen living in the Uk (have been working here for 5 years, I'm also registered as self employed on hmrc). I don't have a british passport nor a british drivers licence, but I do have a national insurance number, a tax reference number, proof of address, and do not need a work permit to work in the UK. Can someone contact me to confirm my location? I've only just registered and I'm looking forward to get started, but this issue is an absolute bummer and it's beyond discriminative (and barely legal I'd add! Never ever have i had an issue with proving my right to work in the UK!!) (