Location Selection Expanding to UK Clients

Gi P · May 28, 2020 10:52:07 AM

Same thing here. I keep being redirected to comunity but I need help uploading my verification. Not comunity help. Please get in touch if possible, thanks.

Bojan S · May 28, 2020 11:53:50 AM

Thank you for reaching out to us, Gi.

One of our team members will reach out to you directly via a support ticket to assist you with your verification process.

~ Bojan

Sabrina C · May 29, 2020 02:04:38 AM

I decided my time was more valuable than what they were offering, so I
moved on. Best of luck to you!

Gi P · May 28, 2020 10:27:56 AM

I am having trouble to verify my location. When I upload my ID says

We had some trouble verifying your ID

It looks like you uploaded an unsupported type of ID.

Asif I · May 28, 2020 10:37:12 AM

Hello Dear,

You must follow the process below:

1. Your ID must include your picture, signature, name, date of birth, and address, except for passports, which don't need your address.
2. Acceptable documents include passport, national ID card (NIC/CNIC), driver's license, NBI Clearance (the Philippines only), tax ID, voter ID, postal ID, or any other valid government-issued photo ID that meets these criteria.
3. Even when issued by a government agency, they don't accept documents such as student IDs, employee IDs, and library cards.
4. Don't crop, rotate, touch up, adjust colors, or alter the images in any way.

Concerning the location issue, I recommend the exact match with the valid ID with your location.

I hope that you understand the policy of UpWork. Best of luck for your UpWork career.

Gi P · May 28, 2020 10:44:38 AM

Yes, that's what I uploaded following those rules. My government ID.

Jackson S · Jun 4, 2020 02:45:48 AM

Hello guys,

I have had an issue uploading my ID for verification. It couldn't go through. I need help

Goran V · Jun 4, 2020 03:08:24 AM

Hi Jackson,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your verification. Thank you.

Andre Henrique Q · Jun 4, 2020 02:38:52 AM

Hi, I'm based in the UK and need to verify my ID but it is not accepting my residence card. I do not have a driver license and am not a British national. How can I upload my residence card? Thanks.

Goran V · Jun 4, 2020 03:13:44 AM

Hi Andre,

Our team will reach out to you via ticket as well and will assist you further with your verification. Thank you.