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Milestone Editing for Clients

Community Guru
Douglas Michael M Member Since: May 22, 2015
11 of 18

Valeria K wrote:

 

As always, clients should communicate with freelancers and agree in advance before making any changes. Freelancers can still propose changes and additions to contract milestones and submit them to the client for review. If a freelancer had not already agreed with a change, they can use this functionality.  This can be done by clicking the “Add or Edit Milestones” button in the Contract Room. We hope with the additional functionalities for clients, this will continue to improve the contract management experience. 


Valeria,

You conclude by referring to "additional functionalities for clients"—not for freelancers. It's not at all clear what you mean by "If a freelancer had not already agreed with a change, they can use this functionality.  This can be done by clicking the 'Add or Edit Milestones' button in the Contract Room." Will clicking the button allow us to delete milestones not previously discussed or agreed to? Or, as Phyllis asks, does our only means of rejection remain closing the contract?

Community Guru
Renata S Member Since: Jun 10, 2014
12 of 18

It's great to hear about these new features, but it seems like there's still an important problem that hasn't been fixed on the freelancer end. As far as I'm aware, a client with an existing contract can set up a new milestone without the freelancer's approval. If the freelancer does not agree to it and ends the contract without completing it, the freelancer will end up taking a hit to their JSS score. 

Is this still the case? 

Community Guru
Mary W Member Since: Nov 10, 2014
13 of 18

I need some clarification.  Does this mean that a client can edit a milestone by adding additional tasks (scope creep) without adding additional funds?

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
14 of 18

Hi Mary,

 

As before, freelancers should only start working on a milestone once it's funded if they want to benefit from Upwork Fixed-Price Protection. With this new feature clients will be able to easily edit upcoming milestone, but they will still need to fund them in order for the freelancer to start working on them.

~ Valeria
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Community Guru
Rene K Member Since: Jul 10, 2014
15 of 18

Renata S wrote:

As far as I'm aware, a client with an existing contract can set up a new milestone without the freelancer's approval. If the freelancer does not agree to it and ends the contract without completing it, the freelancer will end up taking a hit to their JSS score. 


In this case, the JSS won't be impacted by the mere action of closing the contract, since at least one milestone, the first one, has already been approved by the said freelancer and released.

 

The first milestone is funded when the offer is sent to the freelancer for them to approve. It is the subsequent milestones that can be created by the client without the freelancer being asked anything. When a milestone is assigned imposed that way, the freelancer can close the contract, yes, and this will be a contract with money paid. However, closing the contract abruptly may trigger an angry feedback from the client. Which is why discussing the matter with them should be the first thing to do when they assign a milestone out of the blue.

 

In all honesty, having an option to decline an assigned milestone in an existing contract would be nice, but wouldn't do that much with respect to client/freelancer communication.

 

 

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"Where darkness shines like dazzling light"   —William Ashbless
Community Guru
Phyllis G Member Since: Sep 8, 2016
16 of 18

Valeria, thanks for your responses. I have another question: what is an "upcoming milestone" exactly? Is that one that has not been funded yet? Or one that may/may not be funded but isn't due yet? 

 

thx

Moderator
Valeria K Moderator Member Since: Mar 6, 2014
17 of 18

Hi Phyllis,

 

Yes, upcoming milestones are the milestones that have not been funded yet.

~ Valeria
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Active Member
Ri S Member Since: Dec 27, 2019
18 of 18
The milestone you refer to had big issues including the rest of the site. please working on ssl. and multiple issues uploading and securing private information
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