More Connects to win more of the work you love

[katbenjamin]

UPDATE: This is already live. You’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings.

In December, we’re upgrading Connects to provide you free monthly Connects and bonus Connects for interviews you win. You’re doing amazing things on Upwork, and more Connects means more chances to do the work you love. 

We’ve seen a huge surge in client activity, and our work marketplace is full of opportunities for all the incredible talent on our platform. We can’t wait to watch you use these Connects to win your share of these opportunities, form stronger relationships with clients, and grow your career on Upwork.

We introduced paid Connects to keep spam from crowding out your proposals and help you win the jobs you want. But we want to ensure connecting with clients is exciting and affordable, so we’re changing our program to provide you with the Connects you need to build deeper relationships and unlock the best opportunities.

Here’s exactly what you can expect:

Freelancer Basic Plan	Receive 10 free Connects per month (according to billing cycle)
Freelancer Plus Plan	Receive 80 Connects per month (70 + 10 free Connects) (according to billing cycle)
Connects Rollover Limits	The Basic and Plus roll over limit is now 200 Connects
Interview Requests	Freelancers receive free Connects (the number may vary) when they win an interview with an established client on Upwork**

In December, you’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings. You’ll also receive an email when your Connects are available for use.

These changes will create more opportunities for everyone in our community, and we’re continuing to explore other ways to show our appreciation for everything you do. Your success is our success, and we’re proud to provide a home where you can do the work you love, form lucrative relationships, and build an amazing independent business.

Learn more about how Connects work here. 

* Update 7/23/2021: Note that when Connects are awarded for interview requests this will show up as two transactions in the Connects History. There is no change to how these are awarded, this is simply done for accounting purposes.

** Updated 1/2/2023

[7bb3a47b]

I can relate with your comment

[JoanneP]

Hi Xavier,

Connects expire one year from the date of issue. It was also noted in this help article. 

[priyankara86]

True

[halder_ruma]

Hi!

Thank you for your information and offers.

But my opinion is only 10 free connections are not enough for a new seller. It should a minimum of 50.

On the other hand, Upwork should change the system on order/decline process. Sometimes a buyer confirmed his order to a seller after that he declines this order after 12 hours for the reason to hire another person. It is not good practice on it. Because when a new seller gets an order, he wants the best delivery but the buyer cannot give the chance than a new seller and decline the offer without reasonable time so it is too disappointing to the new seller. So Upwork needs to see the matter. 

Thank you.

[bertrand-dupuy]

10 free Connects ? Wow....

It's so little compared to what we used to have before, it doesn't even start to be an idea of concept for an vague excuse for how much Upwork tried to **bleep** the workers. And still does.

" to win more of the work you love" ? seriously ? That's plainly wrong, as it has become "our own work we pay to be able to do.maybe.".

This is not a service anymore, this is gambling.

This is wrong. and insulting to those who work.

[AveryO]

Hi Xavier, 

I'd like to follow up and confirm that you should be able to view the number of Connects expiring in 30 days by visiting the Membership & Connects page of your account settings. Only the Connects listed in this section will expire, and the rest will rollover the next month. 

[mykasoda]

Hi,

If I understand correctly with a free account I should be betting 10 connects free a month, but my account says I have zero. Am I misunderstanding or do I need to do something differently?

[petra_r]

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Micah B wrote:

If I understand correctly with a free account I should be betting 10 connects free a month, but my account says I have zero

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That will be rolled out later this month. Once it rolls out, you'll get the 10 connects on the first day of your monthly billing cycle.

[emdomher106]

Hello! 

I just want to ask when will I receive my FREE Connects.

Many thanks.

[petra_r]

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Emerson H wrote:

I just want to ask when will I receive my FREE Connects.

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On the first day of your next monthly billing cycle, which you can find at the bottom of your membership and connects page.