More Connects to win more of the work you love

[katbenjamin]

UPDATE: This is already live. You’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings.

In December, we’re upgrading Connects to provide you free monthly Connects and bonus Connects for interviews you win. You’re doing amazing things on Upwork, and more Connects means more chances to do the work you love. 

We’ve seen a huge surge in client activity, and our work marketplace is full of opportunities for all the incredible talent on our platform. We can’t wait to watch you use these Connects to win your share of these opportunities, form stronger relationships with clients, and grow your career on Upwork.

We introduced paid Connects to keep spam from crowding out your proposals and help you win the jobs you want. But we want to ensure connecting with clients is exciting and affordable, so we’re changing our program to provide you with the Connects you need to build deeper relationships and unlock the best opportunities.

Here’s exactly what you can expect:

Freelancer Basic Plan	Receive 10 free Connects per month (according to billing cycle)
Freelancer Plus Plan	Receive 80 Connects per month (70 + 10 free Connects) (according to billing cycle)
Connects Rollover Limits	The Basic and Plus roll over limit is now 200 Connects
Interview Requests	Freelancers receive free Connects (the number may vary) when they win an interview with an established client on Upwork**

In December, you’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings. You’ll also receive an email when your Connects are available for use.

These changes will create more opportunities for everyone in our community, and we’re continuing to explore other ways to show our appreciation for everything you do. Your success is our success, and we’re proud to provide a home where you can do the work you love, form lucrative relationships, and build an amazing independent business.

Learn more about how Connects work here. 

* Update 7/23/2021: Note that when Connects are awarded for interview requests this will show up as two transactions in the Connects History. There is no change to how these are awarded, this is simply done for accounting purposes.

** Updated 1/2/2023

[profdralii]

Those connects correspond to another interview 

[AndreaG]

Hi Joan,

Please allow up to 24 hours for the Connects to be automatically added to your account.

Thanks!

[AndreaG]

Thank you for confirming, Ali.

I've shared your concern with the team and they will be reaching out to you via support ticket in order to assist you further.

Thanks!

[souvikghosh936]

Hi Mikko,

It is very easy for an expert like you to comment like that. But remember, every expert was once a beginner.
What happens when you are a beginner and you have only 10 connects?
You apply for a maximum of 2 to 3 jobs.
And after that, if you don't get an opportunity, are you going to waste the rest of your month waiting for the 10 free credits until next month?
Moreover, if someone truely understands your last line ("If you know your ideal clients and you also know what makes them tick, all you need is 6 or less Connects to get one project."),  then he/she is of course not a beginner. 

[tani_ali]

I got 3 to 4 new clients that are in interviewing with me and hired me but I didn't receive any bonus connects 10 per interview from December 2020. By the way, membership is a freelancer plus plan.
Anyone here from Upwork who can help me out?|

Thanks.

[kabirsingh99]

not receiving free 10 connects monthly

[AleksandarD]

Hi Pradeep,

We're already sending out free Membership Connects. However, please note that you’ll see your monthly free Connects added on your next billing cycle date. You can find this date on your "Memberships and Connects" page under User Settings.

Thank you.

[AleksandarD]

Hi Tanzeel,

There is a limit for how many Connects a freelancer can have at a given time and how many Connects they can roll over to the next billing cycle. For freelancers it's 200 Connects, for agencies, it's 400. Check out the Connects Balance and Limits section of this help article for a table that includes all that information. If the freelancer already has maximum Connects at the moment when they win an interview, they will not be getting the bonus Connects for that interview.

Thank you.

[tani_ali]

I saw the article, there is no any limit mention in the article that
describes how many connect hold at the time except rollover 200 limits. By
the way, what is the holding limit in a billing cycle?. Right now I have
219 connects and there is no any connects bounce I have received.

[kochubei_valeria]

Hi Tanzeel,

Please note that the Connects limit for freelancers at any given time is 200 Connects, as noted in this Help article (please see a screenshot of the chart featured in that article). This limit does apply to bonus Connects issued for winning proposals or passing the Readiness Test. However, this limit does not apply to Connects refunded when jobs are closed by the client without making a hire or by Upwork in case of TOS violations.