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More Connects to win more of the work you love

katbenjamin
Community Member

UPDATE: This is already live. You’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings.

 

 

 

In December, we’re upgrading Connects to provide you free monthly Connects and bonus Connects for interviews you win. You’re doing amazing things on Upwork, and more Connects means more chances to do the work you love. 

 

We’ve seen a huge surge in client activity, and our work marketplace is full of opportunities for all the incredible talent on our platform. We can’t wait to watch you use these Connects to win your share of these opportunities, form stronger relationships with clients, and grow your career on Upwork.

 

We introduced paid Connects to keep spam from crowding out your proposals and help you win the jobs you want. But we want to ensure connecting with clients is exciting and affordable, so we’re changing our program to provide you with the Connects you need to build deeper relationships and unlock the best opportunities.

 

Here’s exactly what you can expect:

 

Freelancer Basic Plan

Receive 10 free Connects per month (according to billing cycle)

Freelancer Plus Plan

Receive 80 Connects per month (70 + 10 free Connects)

(according to billing cycle)

Connects Rollover Limits

 The Basic and Plus roll over limit is now 200 Connects

Interview Requests 

Freelancers receive free Connects (the number may vary) when they win an interview with an established client on Upwork**

 

 

In December, you’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings. You’ll also receive an email when your Connects are available for use.

 

These changes will create more opportunities for everyone in our community, and we’re continuing to explore other ways to show our appreciation for everything you do. Your success is our success, and we’re proud to provide a home where you can do the work you love, form lucrative relationships, and build an amazing independent business.

 

Learn more about how Connects work here

Update 7/23/2021: Note that when Connects are awarded for interview requests this will show up as two transactions in the Connects History. There is no change to how these are awarded, this is simply done for accounting purposes.

** Updated 1/2/2023

2,370 Comments
NikolaS
Moderator

Hi Emmanuel,

 

Thank you for following up. I shared your report with our team and they added Connects for this interview to your account. Please check your Connects History page for more information. 

 

Thank you,

youssefbahaa
Community Member
Thank you Emmanuel, I appreciate it. : )
de8800a8
Community Member

Hi, I want to ask why I am not getting connects after responding interviews serveral times!

NikolaS
Moderator

Hi Lewis, 

 

Thank you for reaching out to us. I checked and it looks like you already received free Connect for being invited to interview. You can find this information on your Connects History page on your profile. 

 

I would like to clarify that Connects will be automatically added to your account -- please allow up to 24 hours. You can earn up to 50 Connects every seven days! 

 

Additionally, one of our agents already reached out to you via a support ticket to assist you further with the issue you are experiencing with accessing help articles. You can access your ticket on this page.

 

Thank you,

alisadaqat15
Community Member

Hi, let me know please I can,t get free Connects I submitted a proposal and the client give me a response and some clients send me to offer as well but still I can,t get any free Connects why?

NikolaS
Moderator

Hi Ronald,

 

I shared your report with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

 

NikolaS
Moderator

Hi Sadaqat,

 

We will look into this further and will get back to you once we have more information.

 

Thank you,

LuiggiR
Moderator

Hi Ali,

 

Thank you for your patience. Please note that the Connects for the interview you won have been credited to your account.

AveryO
Community Manager

Hi Sadaqat, 

I'm coming here to update you that the Connects have already been credited to your account. Congratulations on the interview!

89b322ad
Community Member

Hey, why have i not been awarded connects after winning and completing a job?