More Connects to win more of the work you love

[katbenjamin]

UPDATE: This is already live. You’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings.

In December, we’re upgrading Connects to provide you free monthly Connects and bonus Connects for interviews you win. You’re doing amazing things on Upwork, and more Connects means more chances to do the work you love. 

We’ve seen a huge surge in client activity, and our work marketplace is full of opportunities for all the incredible talent on our platform. We can’t wait to watch you use these Connects to win your share of these opportunities, form stronger relationships with clients, and grow your career on Upwork.

We introduced paid Connects to keep spam from crowding out your proposals and help you win the jobs you want. But we want to ensure connecting with clients is exciting and affordable, so we’re changing our program to provide you with the Connects you need to build deeper relationships and unlock the best opportunities.

Here’s exactly what you can expect:

Freelancer Basic Plan	Receive 10 free Connects per month (according to billing cycle)
Freelancer Plus Plan	Receive 80 Connects per month (70 + 10 free Connects) (according to billing cycle)
Connects Rollover Limits	The Basic and Plus roll over limit is now 200 Connects
Interview Requests	Freelancers receive free Connects (the number may vary) when they win an interview with an established client on Upwork**

In December, you’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings. You’ll also receive an email when your Connects are available for use.

These changes will create more opportunities for everyone in our community, and we’re continuing to explore other ways to show our appreciation for everything you do. Your success is our success, and we’re proud to provide a home where you can do the work you love, form lucrative relationships, and build an amazing independent business.

Learn more about how Connects work here. 

* Update 7/23/2021: Note that when Connects are awarded for interview requests this will show up as two transactions in the Connects History. There is no change to how these are awarded, this is simply done for accounting purposes.

** Updated 1/2/2023

[mayurdpatel]

Dear Sir / Mam

I receive free connects for readiness test only.

I did not receive 10 free connects for the months of December and January, as a monthly billing cycle for Freelancer Basic Plan.

Can you specify why I did not receive my free connects?

Warm Regards

Mayur Patel.

[AleksandarD]

Hi Mayur,

I checked and it looks like you already received Connects in December. You can go to Reports > Connects History for more information about this.

You can expect Connects for the new bililng cycle within 24 hours since the start of the new billing cycle date. You can find this date on your "Memberships and Connects" page under User Settings. In your case, that's January 25th.

Thank you.

[akhter-sameea]

I did not receive free connects as above mentioned. Do let me know how i can? Please help me

[AleksandarD]

Hi Sameea,

Can you please send me a private message with the job posts for which you didn't recieve bonus Connects so that I can check and assist you further?

Thank you.

[iliyankonakchi28]

I've not been given free connects after attending to two jobs, one client hired me and the other didn't.

[6ffba55b]

Hi, I didn't receive 10 connects for responding to an interview. I used to get 10 connects, but haven't this time. And I have not reached the weekly free connects limit. I'd appreciate any assistance. Thanks for all the support, really helps. Thanks!

[LuiggiR]

Hi Iliyan,

I can see you haven't finished setting up your account yet. Are you talking in reference of an account different from the one you're posting with? If that's the case, please click on my name and send me a PM with the username and registered email address of the account in question, so I can assist you further. As a reminder, having multiple accounts is a serious violation of the Upwork TOS.

Thank you.

[LuiggiR]

Hi Waqas,

I checked and can confirm that the Connects were awarded to your account today. This should be visible under your "Memberships and Connects" page under User Settings.

Thank you.

[innovaciotech]

I withdraw the proposal but didn't get my connects back.

[petra_r]

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Innovacio T wrote:

I withdraw the proposal but didn't get my connects back.

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This is correct. You don't get them back when you withdraw proposals, so don't do that.