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More Connects to win more of the work you love

katbenjamin
Community Member

UPDATE: This is already live. You’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings.

 

 

 

In December, we’re upgrading Connects to provide you free monthly Connects and bonus Connects for interviews you win. You’re doing amazing things on Upwork, and more Connects means more chances to do the work you love. 

 

We’ve seen a huge surge in client activity, and our work marketplace is full of opportunities for all the incredible talent on our platform. We can’t wait to watch you use these Connects to win your share of these opportunities, form stronger relationships with clients, and grow your career on Upwork.

 

We introduced paid Connects to keep spam from crowding out your proposals and help you win the jobs you want. But we want to ensure connecting with clients is exciting and affordable, so we’re changing our program to provide you with the Connects you need to build deeper relationships and unlock the best opportunities.

 

Here’s exactly what you can expect:

 

Freelancer Basic Plan

Receive 10 free Connects per month (according to billing cycle)

Freelancer Plus Plan

Receive 80 Connects per month (70 + 10 free Connects)

(according to billing cycle)

Connects Rollover Limits

 The Basic and Plus roll over limit is now 200 Connects

Interview Requests 

Freelancers receive free Connects (the number may vary) when they win an interview with an established client on Upwork**

 

 

In December, you’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings. You’ll also receive an email when your Connects are available for use.

 

These changes will create more opportunities for everyone in our community, and we’re continuing to explore other ways to show our appreciation for everything you do. Your success is our success, and we’re proud to provide a home where you can do the work you love, form lucrative relationships, and build an amazing independent business.

 

Learn more about how Connects work here

Update 7/23/2021: Note that when Connects are awarded for interview requests this will show up as two transactions in the Connects History. There is no change to how these are awarded, this is simply done for accounting purposes.

** Updated 1/2/2023

2,370 Comments
zakaria_ra
Community Member

Dear concern, 

One of the jobs I have sent a proposal has been cancelled and my proposal has been archived but, I didn't receive the connects back. No one was hired for the job.

Please help. 
Thanks in advance.

g_vasilevski
Retired Team Member

Hi Zakaria,

 

I would like to clarify that we return Connects when a client closes their job without hiring or we find a job post has violated our Terms of Service. Thank you.

petra_r
Community Member

Zakaria M wrote:

One of the jobs I have sent a proposal has been cancelled and my proposal has been archived but, I didn't receive the connects back. No one was hired for the job.


Are you sure it was cancelled and didn't expire after 30 days? You don't get connects back if they expire.

zakaria_ra
Community Member

The notifications says the job has been closed or has expired. 

petra_r
Community Member

Zakaria M wrote:

The notifications says the job has been closed or has expired. 


You don't get connects back when it has expired. Basically, connects are returned automatically. If they don't come back, they were not eligible for a return.

 

It's really best to not hover over sent proposals. Propose and then walk away and don't even think about the job post until and unless a client contacts you.

c2661ba1
Community Member
Hello, I haven't recieved free connects for answering to the few past interviews. Just to check where is the problem.
JoanneP
Moderator

Hi Luna,

 

Connects will be automatically added to your account. Please allow up to 24 hours for it to be added to your account. 

saleemmuhammad92
Community Member
Hi there,
Since last 3 days I have won 3 jobs interview but could not receive a single connect. Can anybody help me please.
I reported this issue 2 days ago and shared my jobs links too but no response yet.
Thanks in advance
JoanneP
Moderator

Hi Muhammad,

 

I checked and it looks like there were Connects added to your account for winning an interview. You can check them here. Please note that Connects are automatically added to your account. Please allow 24 hours for it to be added. 

saleemmuhammad92
Community Member
I have checked my profile, there isn't any connect.
I won an interview yesterday but did not get connects same happend one day
ago won two interviews but did not get any connect.