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Re: I am not receiving free connects upon interviewing

djondinium
Moderator
Aleksandar D Moderator Member Since: Mar 23, 2019
2011 of 2,340

Hi Najmus,

 

Are you referring to the proposal from a couple of hours ago? Those Connects will be added to your account within 24 hours. You can check this help article for more information about Connects.

 

Regarding the interview before, could you please send me a private message with more information about it so I can check? Please note that we are not awarding Connects in cases where you are invited to interview for a job post without submitting a proposal first.

 

Thank you.

~ Aleksandar
Upwork
d907c7c3
Active Member
Jagmeet S Member Since: Jan 15, 2021
2012 of 2,340
Hi Upwork Team,

Can someone please help, I have stopped receiving Connects from Upwork after responding to around 3-4 interviews recently.

Also, please note that :

• I have Checked after 2-3 days of giving interviews.

•I haven't received more than 70 connects last week.

Thanks!
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2013 of 2,340

Hi Jagmeet,

 

To clarify, the maximum number of Connects you can receive every 7 days for an interview is 50. That said, I can see you've not reached that either as of today. Could you please let me know which job posts/proposals you're referring to so I could check?

 

Thanks!

~Andrea
Upwork
d907c7c3
Active Member
Jagmeet S Member Since: Jan 15, 2021
2014 of 2,340
Hi Andrea,

Sure, Please refer below jobs:
1) Sci-fi Book Cover Illustration "Blender" and "Procreate" animation software?. (INTERVIEWED 12th Apr)

2)$30 FOR 1 HOUR WORK (Egypt, Russia, Thailand, Turkey, Vietnam, India) (INTERVIEWED 11th Apr)

3) Photoshop/ illustrator Expert for logo designs

Thanks



Please let me know if you need link to this job.
andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2015 of 2,340

Hi Jagmeet,

 

This works, thank you! I was able to find 20 free Connects you received for the second and third interviews you're referring to. Please check your Reports > Connects History for more info, you can filter by "Free" to find them more easily. As for the first one, one of our agents will reach out to you via support ticket in order to assist you further.

 

~Andrea
Upwork
d907c7c3
Active Member
Jagmeet S Member Since: Jan 15, 2021
2016 of 2,340

Hi Andera/Team,

 

I am again facing the same issue. I have received only 30 connects after responding to 4 interviews recently. Can you please check which one got missed.

 

**Edited for Community Guidelines**

 

Thanks,
Jagmeet Singh

g_vasilevski
Moderator
Goran V Moderator Member Since: Mar 24, 2017
2017 of 2,340

Hi Jagmeet,

 

Please keep in mind that the maximum number of bonus Connects you can receive in 7 days is 50. Even if you're eligible for more than 50 Connects, they will not be awarded to your profile if all proposals are sent in the 7 days window. Thank you.

~ Goran
Upwork
zohaibsultan007
Ace Contributor
Zohaib S Member Since: Apr 28, 2020
2018 of 2,340

Hello,

 

Good Evening Everyone.....

 

On 15th ApriI I submitted a proposal & got a response but still, I've not received my 10 free connects as per Up work policy. Can you please resolve such this when I will get it?

 

 

Thanks

~Zohaib Sultan

andregutierrez22
Moderator
Andrea G Moderator Member Since: Jul 7, 2020
2019 of 2,340

Hi Zohaib,

 

I checked your account and it looks like you've already reached the maximum amount of Connects you can have in your account, which is 200. You can check out this help article for more info.

 

Thanks!

~Andrea
Upwork
zohaibsultan007
Ace Contributor
Zohaib S Member Since: Apr 28, 2020
2020 of 2,340

Hi Andrea,

 

Thanks for your mail. 

Kindly check it again because you are talking about my connects right now i have in my account. I am talking about earn connects when you apply for a project and get a response from a client then we earn a free connects. 

The case remain still pending. 

 

~Zohaib