More Connects to win more of the work you love

[katbenjamin]

UPDATE: This is already live. You’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings.

In December, we’re upgrading Connects to provide you free monthly Connects and bonus Connects for interviews you win. You’re doing amazing things on Upwork, and more Connects means more chances to do the work you love. 

We’ve seen a huge surge in client activity, and our work marketplace is full of opportunities for all the incredible talent on our platform. We can’t wait to watch you use these Connects to win your share of these opportunities, form stronger relationships with clients, and grow your career on Upwork.

We introduced paid Connects to keep spam from crowding out your proposals and help you win the jobs you want. But we want to ensure connecting with clients is exciting and affordable, so we’re changing our program to provide you with the Connects you need to build deeper relationships and unlock the best opportunities.

Here’s exactly what you can expect:

Freelancer Basic Plan	Receive 10 free Connects per month (according to billing cycle)
Freelancer Plus Plan	Receive 80 Connects per month (70 + 10 free Connects) (according to billing cycle)
Connects Rollover Limits	The Basic and Plus roll over limit is now 200 Connects
Interview Requests	Freelancers receive free Connects (the number may vary) when they win an interview with an established client on Upwork**

In December, you’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings. You’ll also receive an email when your Connects are available for use.

These changes will create more opportunities for everyone in our community, and we’re continuing to explore other ways to show our appreciation for everything you do. Your success is our success, and we’re proud to provide a home where you can do the work you love, form lucrative relationships, and build an amazing independent business.

Learn more about how Connects work here. 

* Update 7/23/2021: Note that when Connects are awarded for interview requests this will show up as two transactions in the Connects History. There is no change to how these are awarded, this is simply done for accounting purposes.

** Updated 1/2/2023

[harshith_pro]

i am not getting my monthly connects from starting of my accounts , please i request you to check my account and give me all my monthly connects accordingly . waithing for your responce

[harshith_pro]

that was autocorrect mistake 

. My billing cycle has started but its not geetting updates , i did not get 10 connects in the last month ,not did i get in thi smonty too . Please see my connects history and billing cycle in my attachments . I am not getting them .

[AleksandarD]

Hi Sasubelli,

I checked your account and it looks like you already received all the Connects you were suppose to. The only ones that you didn't receive are for the new billing cycle and as it's today, please allow up to 24 hours for the new billing cycle to start and Connects to be awarded. You can find this date on your "Memberships and Connects" page under User Settings.

Thank you.

[49eaa46f]

Hello,

I have a debit card which is already linked to my verified paypal account, however, i use to by connects but it says my payment cannot be process. Just to note, i have a balance in my debit card enough to deduct the amount of connects i use to purchase, please help.

[JoanneP]

Hi Jomar,

I have checked your account and see that the transaction was declined by PayPal. Could you please retry the transaction using an alternative payment method from your PayPal wallet?

[banyabasak]

I think your profile name and your debit card name doesn't match or bank
server problem.

[49eaa46f]

Thank you for response, i dont know the problem because when im going to
pay the connects i have only option in paypal using debit/credit car, i
dont have credit card but i have debit card the sufficient to pay the
connects, also there is no other option using money from paypal wallet when
buying connects.

[g_vasilevski]

Hi Jomar,

Could you try to connect another debit/credit card to your PayPal wallet and try purchase Connects again? If you're still experiencing any problems after this, let me know here.
To learn more about our accepted Billing methods, check out this Guide. Thank you.

[ahmednaeem23]

Hi there! I got 3 interviews request on 12 May but I didn't receive any free connects. Why?

[AleksandarD]

Hi Naeem,

One of our team members will reach out to you directly via a support ticket to assist you further with Connects.

Thank you.