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More Connects to win more of the work you love

katbenjamin
Community Member

UPDATE: This is already live. You’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings.

 

 

 

In December, we’re upgrading Connects to provide you free monthly Connects and bonus Connects for interviews you win. You’re doing amazing things on Upwork, and more Connects means more chances to do the work you love. 

 

We’ve seen a huge surge in client activity, and our work marketplace is full of opportunities for all the incredible talent on our platform. We can’t wait to watch you use these Connects to win your share of these opportunities, form stronger relationships with clients, and grow your career on Upwork.

 

We introduced paid Connects to keep spam from crowding out your proposals and help you win the jobs you want. But we want to ensure connecting with clients is exciting and affordable, so we’re changing our program to provide you with the Connects you need to build deeper relationships and unlock the best opportunities.

 

Here’s exactly what you can expect:

 

Freelancer Basic Plan

Receive 10 free Connects per month (according to billing cycle)

Freelancer Plus Plan

Receive 80 Connects per month (70 + 10 free Connects)

(according to billing cycle)

Connects Rollover Limits

 The Basic and Plus roll over limit is now 200 Connects

Interview Requests 

Freelancers receive free Connects (the number may vary) when they win an interview with an established client on Upwork**

 

 

In December, you’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings. You’ll also receive an email when your Connects are available for use.

 

These changes will create more opportunities for everyone in our community, and we’re continuing to explore other ways to show our appreciation for everything you do. Your success is our success, and we’re proud to provide a home where you can do the work you love, form lucrative relationships, and build an amazing independent business.

 

Learn more about how Connects work here

Update 7/23/2021: Note that when Connects are awarded for interview requests this will show up as two transactions in the Connects History. There is no change to how these are awarded, this is simply done for accounting purposes.

** Updated 1/2/2023

2,370 Comments
JoanneP
Moderator

Hi Kamran,

 

I checked your account and it looks like your card issuing bank has declined the transaction. Please reach out to them directly so that they can assist you with the specific decline error. You may also try to add a different billing method. To see the options available to you, click here.

cb8c0a07
Community Member

Hello, Nikola. May you please check my account for the connects? It's been 2 interview after sending proposals but I haven't receive them and it's more than 48 hours. 

demizachinkor
Community Member

I have no problem spending Connects to bid on jobs. And receiving more Connects for responding to Interviews is great. However, it does bother me when I lose Connects because the job has expired or goes unfulfilled. 

Can Upwork not institute a change in policy that if a job is not fulfilled, or it expires, that the Connects spent to apply will be returned to the bidders? If I bid on a task, and someone else has a better proposal and gets hired, that's life. I tried, I failed. I need to craft a better proposal or improve my portfolio for next time.

But when the job poster doesn't hire anyone or simply lets the task expire, that's on them, not me. Bidders shouldn't be penalized for bidding on jobs that never get fulfilled. I currently have 21 submitted proposals without replies, many over a month old. 

JoanneP
Moderator

Hi Psalm,

 

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

PradeepH
Moderator

Hello Dean,

 

Thank you for your message. 

 

If a client doesn’t hire and closes their job post, any Connects used to submit a proposal will be returned to you. However, if they do not close the job, no Connects will be returned. We understand this isn’t ideal, and we regularly reach out to clients who have open job posts to encourage them to close them if they don’t intend to hire. Because we know the move to paid Connects has made this issue more important, we have already ramped up our outreach to clients who post jobs and don’t hire, and are looking into other ways to better ensure these jobs get closed so your Connects are returned in these cases. You can refer to this Help page for more information.

 

Thank you.

Pradeep H.

beccabrendler
Community Member

Hi, I'm trying to get help. i got an email from Upwork last night saying i got 10 connects because I "got interviewed" but i don't see anyone asking for an interview anywhere on my account.  Any insight would be gratefully appreciated. 

g_vasilevski
Retired Team Member

Hi Becca,

 

Looks like you're referring to our bonus Connects that can be won by sending a proposal. 

Here’s how it works: 

 

1. Submit a proposal to a job

2. Receive a request from a client to interview

3. Respond, connect, and earn a bonus of 10 Connects!

 

Thank you.

beccabrendler
Community Member
Thank you, but that’s the problem. I submitted a proposal but don’t see a
request for an interview.
himanshudhmn
Community Member

Hi !
I submitted a proposal to the job and later got an offer from the client. But I haven't received my free connects for that interview. I am running very low on connects, so can any official look into this @Upwork.

Thanks.

AleksandarD
Community Manager

Hi Himanshu,

 

One of our team members will reach out to you directly via a support ticket to assist you further with Connects.


Thank you.