More Connects to win more of the work you love

[katbenjamin]

UPDATE: This is already live. You’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings.

In December, we’re upgrading Connects to provide you free monthly Connects and bonus Connects for interviews you win. You’re doing amazing things on Upwork, and more Connects means more chances to do the work you love. 

We’ve seen a huge surge in client activity, and our work marketplace is full of opportunities for all the incredible talent on our platform. We can’t wait to watch you use these Connects to win your share of these opportunities, form stronger relationships with clients, and grow your career on Upwork.

We introduced paid Connects to keep spam from crowding out your proposals and help you win the jobs you want. But we want to ensure connecting with clients is exciting and affordable, so we’re changing our program to provide you with the Connects you need to build deeper relationships and unlock the best opportunities.

Here’s exactly what you can expect:

Freelancer Basic Plan	Receive 10 free Connects per month (according to billing cycle)
Freelancer Plus Plan	Receive 80 Connects per month (70 + 10 free Connects) (according to billing cycle)
Connects Rollover Limits	The Basic and Plus roll over limit is now 200 Connects
Interview Requests	Freelancers receive free Connects (the number may vary) when they win an interview with an established client on Upwork**

In December, you’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings. You’ll also receive an email when your Connects are available for use.

These changes will create more opportunities for everyone in our community, and we’re continuing to explore other ways to show our appreciation for everything you do. Your success is our success, and we’re proud to provide a home where you can do the work you love, form lucrative relationships, and build an amazing independent business.

Learn more about how Connects work here. 

* Update 7/23/2021: Note that when Connects are awarded for interview requests this will show up as two transactions in the Connects History. There is no change to how these are awarded, this is simply done for accounting purposes.

** Updated 1/2/2023

[amit_siwach]

Hello Everyone,

I have started my Freelancing journey on upwork recently. Earlier, I was getting 10 connects per response for responding to interviews, upto a limit of 50 connects per week. 

Yesterday, although it was a new week for me, I responded to 4 interviews but received 10 connects ony. Could anyone help me out with this ?

Would be thankful!!

Regards,

Amit Kumar

[JoanneP]

Hi Amit,

Please allow up to 24 hours for the system to automatically add the Connects to your account. If the Connects are still not added, please let us know.

[edwardwills]

I am also facing the same problem. Someone should please help me out.

[amit_siwach]

Hi Joanne Marie,

Thanks for the response. It has been more than 24 hours but I have not received the remaining expected 30 connects till now. Kindly check.

Thanks!!

Amit Kumar

[NikolaS]

Hi Edwardwills,

Could you please provide more information about the issue you are experiencing so that we can better assist you? 

[NikolaS]

Hi Amit,

Thank you for following up. I checked and it looks like you received 10 free Connects today. You can find more information on your Connects history page. I would like to clarify that you can earn up to 50 Connects every seven days. It is calculated in the past seven days and not per week. 

You can find more information in this help article. 

[amit_siwach]

Hi Nikola,

Thanks for the resposne. On this last Sunday i.e. 23th May, I had 4 interviews with new clients & was expecting 40 connects. But got 10 connects only. I have not received rest 30 connects. I wanted to know about them as we get 50 connects per week. Sunday is counted as 1st day of week.

Thanks!

Amit Kumar

[edwardwills]

My connects balance still hasn't been topped up. Kindly find the attached
screenshot for further details. Thanks!

[NikolaS]

Hi Amit,

I'd like to reiterate that talent can receive 50 Connects maximum within 7 days (not calendar week) So if the freelancer had already received 50 bonus Connects in the past 7 days, they will not get more bonus Connects until time passes and they win another interview.

[NikolaS]

Hi Edwardwills,

We are not awarding Connects in cases where you are invited to interview for a job post without submitting a proposal first. Here’s how it works:

1. Submit a proposal to a job

2. Receive a request from a client to interview

3. Respond, connect, and earn a bonus of 10 Connects!

Note: Connects will be automatically added to your account -- please allow up to 24 hours. You can earn up to 50 Connects every seven days! You can find more information here.