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More Connects to win more of the work you love

katbenjamin
Community Member

UPDATE: This is already live. You’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings.

 

 

 

In December, we’re upgrading Connects to provide you free monthly Connects and bonus Connects for interviews you win. You’re doing amazing things on Upwork, and more Connects means more chances to do the work you love. 

 

We’ve seen a huge surge in client activity, and our work marketplace is full of opportunities for all the incredible talent on our platform. We can’t wait to watch you use these Connects to win your share of these opportunities, form stronger relationships with clients, and grow your career on Upwork.

 

We introduced paid Connects to keep spam from crowding out your proposals and help you win the jobs you want. But we want to ensure connecting with clients is exciting and affordable, so we’re changing our program to provide you with the Connects you need to build deeper relationships and unlock the best opportunities.

 

Here’s exactly what you can expect:

 

Freelancer Basic Plan

Receive 10 free Connects per month (according to billing cycle)

Freelancer Plus Plan

Receive 80 Connects per month (70 + 10 free Connects)

(according to billing cycle)

Connects Rollover Limits

 The Basic and Plus roll over limit is now 200 Connects

Interview Requests 

Freelancers receive free Connects (the number may vary) when they win an interview with an established client on Upwork**

 

 

In December, you’ll see these free Connects added to your account at the start of your next billing cycle. You can find this date on your Memberships and Connects page under User Settings. You’ll also receive an email when your Connects are available for use.

 

These changes will create more opportunities for everyone in our community, and we’re continuing to explore other ways to show our appreciation for everything you do. Your success is our success, and we’re proud to provide a home where you can do the work you love, form lucrative relationships, and build an amazing independent business.

 

Learn more about how Connects work here

Update 7/23/2021: Note that when Connects are awarded for interview requests this will show up as two transactions in the Connects History. There is no change to how these are awarded, this is simply done for accounting purposes.

** Updated 1/2/2023

2,370 Comments
g_vasilevski
Retired Team Member

Hi Rambabu,

 

Please keep in mind that Connects are refunded only when a client closes their job without hiring or we find a job post that has violated our Terms of Service. Thank you.

ram3088
Community Member
How do i know that he hired or not ?
g_vasilevski
Retired Team Member

Hi Rambabu,

 

You can view the activity of the job by opening the job post and scrolling down to the Job Activity section. Thank you.

balarvatsal
Community Member

Respected Sir/Madam,

 

 

I, Vatsal like to tell you that my current billing cycle was from May 12,2021 - Jun 11,2021.But no connects are credited in my account yet.So please tell me Sir/Madam that when will my basic 10 free connects will be credited to my account. 

 

Regards,

 
NikolaS
Moderator

Hi Vatsal,

 

Thank you for reaching out to us. Please allow more time for your monthly free Connects to appear on your profile. If you do not receive your Connects in the next 24 hours please let us know and we will assist you further. 

 

d_gebeyehu
Community Member

Hi,

 

I have been invited two times for a job and responded accordingly, unfortunately, I haven't got my 10 connect from each because I respond to the invitation. My question is why am I not receiving them?

 

Thank you.

petra_r
Community Member

Daniel G wrote:

My question is why am I not receiving them?


Because you only get them if you applied to a job post and the client then contacted you and you responded. You don't get them when you are invited to apply.

d_gebeyehu
Community Member

Oh, Okay. Thank you, Petra.

30c81c97
Community Member

why i have not received connect to responding interview by client

 

LuiggiR
Moderator

Hi Muhammad,

 

When you are awarded Connects they will be added to your account within 24 hours. Additionally, and as a reminder of how it works, you need to: 

1. Submit a proposal to a job

2. Receive a request from a client to interview

3. Respond back to the client.

 

You can check out this help article to learn more.

 

Thank you,